Help! Buyer Did Not Recieve Item

mnt99york

alison999 wrote: »

Yes, it tells me that some people are out for all they can get.

I was going to refund her half now, then the rest in, say a month when its clear it wont arrive.

Not everyones as lucky as you, I cant afford this. Or pay extra out of my own pocket for insuance.

You don't need to pay any extra, or charge your buyers extra.

Next time just ask for a (free) proof of posting when you post your items. Then if something does go missing in the post again, you can refund your buyer in full and claim all your costs back from the Royal Mail.

That way no one loses out, and it doesn't cost you a thing.

alison999

mnt99york wrote: »

You don't need to pay any extra, or charge your buyers extra.

Next time just ask for a (free) proof of posting when you post your items. Then if something does go missing in the post again, you can refund your buyer in full and claim all your costs back from the Royal Mail.

That way no one loses out, and it doesn't cost you a thing.

And I will be doing, but like Ive said many times, I didnt know they existed. Everyone has to learn things at one point.

custardy

alison999 wrote: »

Yes, it tells me that some people are out for all they can get.

I was going to refund her half now, then the rest in, say a month when its clear it wont arrive.

Not everyones as lucky as you, I cant afford this. Or pay extra out of my own pocket for insuance.

A few weeks ago, a buyer decided she had to have something I sold 2 days later I told her I could post using next day delivery. She said she'd Paypal me the extra once it had been posted. And did she? Nope. I paid £6 extra to post something else, because it was heavy, did I try to get this money back? Nope. I go out of my way to help people, regularly. But I cant do everything for everybody all of the time. How ignorant of me :rolleyes:

unfortunatly a sob story that shows how naive you are doesnt change this scenario
i suppose if you scan 50% from buyers you will soon make it back
since you have no proof of posting then perhaps the buyer thinks you are scamming them.
think on

alison999 wrote: »

And I will be doing, but like Ive said many times, I didnt know they existed. Everyone has to learn things at one point.

not everyone makes others pay for their lessons though

alison999

custardy wrote: »

unfortunatly a sob story that shows how naive you are doesnt change this scenario
i suppose if you scan 50% from buyers you will soon make it back
since you have no proof of posting then perhaps the buyer thinks you are scamming them.
think on

I wouldnt never scam anyone. I wouldnt even know how.

custardy wrote: »

not everyone makes others pay for their lessons though

i stand by, rightly or wrongly, that the buyer selects what postage they require, its not my fault she did ask for registered post. though i accept the fact that i shouldve still got a proof of postage, i didnt know they existed. i will do this in the future.

custardy

and had the buyer selected recorded,what would have changed in the scenario bar the buyer paying 72p extra?

jacooper

Sorry if I am joining this a bit late but a couple of years ago I had money from RM for a parcel I had sent in the post that didn't arrive. I had to wait a certain period of time...can't remember what but I was really suprised that they gave me a the full amount that it was worth.I hadn't any proof of purchase or postage. Have things changed since then I wonder!!!

I know it's a real bummer but I guess it is a lesson learnt...please don't think I am bullying or getting at you ( I have suffered at the hands of people on here myself) BUT if I had brought something off you or anyone else and it didn't turn up I would expect you to refund me in full and for you to sort out your compensation from RM. If RM refused I would feel for you but actually it wouldn't be my problem. We expect things to get to where they should but unfortunately it's not as clear cut as that.
I think as so many people are saying the same thing they are almost certainly right. I guess you need to take your frustration out at RM as after all it's them that have lost it.
The buyer may well be as unable to afford paying for nothing as you are!

Garetha

alison999 wrote: »

I wouldnt never scam anyone. I wouldnt even know how.

i stand by, rightly or wrongly, that the buyer selects what postage they require, its not my fault she did ask for registered post. though i accept the fact that i shouldve still got a proof of postage, i didnt know they existed. i will do this in the future.

Hi Alison

I think this thread has just become a useless exchange of insults.
You should ignore them - it's not helping you or anyone!:mad:

It's gutting when you find youself out of pocket - but that's life!
Some you win, some you lose
All the best:j
Gareth

soolin

I think we'll close this down now as I think the thread has run its course.