PPI Reclaiming discussion Part III

marshallka

dreamer33 wrote: »

Hi Marshallka

How are you feeling today. I've sent you a message about my OH

Just read it Dreamer. How much more have you to take...:eek: . Glad you are still on here....I think I would curl up in a ball and hope it would all go away..:eek:

marshallka

pinknico wrote: »

Showergirl, I had my complaint with Mint which was also Royal Bank of Scotland and was investigated by the PPI team in Manchester.
I kept getting told "we have older cases than yours" for about 4 weeks after the initial 8 weeks, obviously what they are told to say!
I sent the complaint forms to the FOS but next day got a reply!

So dont give up though I know it is very frustrating, it was for me.

I think that Showergirl would get a better response from Tesco by the FOS writing for her too Pinknico. They seem to be able to find the time to look then..:rolleyes: .

cot1198

got an email back from FOS regarding my two complaints about Ocean Finance.
It says they will be dealing with both complaints under one ref number, so hopefully they will both be seen by an adjudicator at the same time and resolved at the same time.

dreamer33

cot1198 wrote: »

got an email back from FOS regarding my two complaints about Ocean Finance.
It says they will be dealing with both complaints under one ref number, so hopefully they will both be seen by an adjudicator at the same time and resolved at the same time.

Good luck, lets see a win here:j

kazc_2

Hi Marshallka & Di,
Happy New Year !
We have just returned from a months holiday and had still not had the SAR back from nemo.We chased it up as it was a month over the 40 days and it arrived on saturday.There is no recording of the phone calls, just loads of paperwork !! We wanted the recording mostly as there doesn't seem to be anything relevant to our claim in the paperwork!
What is our next step? Should we just go for it and send the template letter?
Thanks in advance
K

dreamer33

kazc wrote: »

Hi Marshallka & Di,
Happy New Year !
We have just returned from a months holiday and had still not had the SAR back from nemo.We chased it up as it was a month over the 40 days and it arrived on saturday.There is no recording of the phone calls, just loads of paperwork !! We wanted the recording mostly as there doesn't seem to be anything relevant to our claim in the paperwork!
What is our next step? Should we just go for it and send the template letter?
Thanks in advance
K

Hi there

Who did you get your SAR from?

I requested mine from EGG and MBNA and both failed to give me the telephone calls, its seems these companies are all failing to give the evidence they know will see them in the wrong.

You can make a complaint the the ICO (Information Commission) they have an online complaints form you can complete. You can also upload supporting documents. I would definately make a complaint.

I would also make sure you have all the evidence you need before putting the first template letter in

marshallka

kazc wrote: »

Hi Marshallka & Di,
Happy New Year !
We have just returned from a months holiday and had still not had the SAR back from nemo.We chased it up as it was a month over the 40 days and it arrived on saturday.There is no recording of the phone calls, just loads of paperwork !! We wanted the recording mostly as there doesn't seem to be anything relevant to our claim in the paperwork!
What is our next step? Should we just go for it and send the template letter?
Thanks in advance
K

Hi Katz, Happy New year to you too...;)

I would write back and ask them for the recordings. Sometimes they leave them out and hope you will not ask but if you write back and mention the ICO they may respond with these.

Perhaps hang on a little until these arrive. You need not give them another 40 days as they should have sent these from the last letter. Then you may have evidence in these to back up your letter. If they do not respond with them then contact the ICO saying you believe they are with holding them. Its up to you wether to go ahead with the template now but I would hang on a week or so...;)

marshallka

cot1198 wrote: »

got an email back from FOS regarding my two complaints about Ocean Finance.
It says they will be dealing with both complaints under one ref number, so hopefully they will both be seen by an adjudicator at the same time and resolved at the same time.

Great news... have they said an adjudicator will on the case soon??

kazc_2

Hi
Thanks for the reply.
The SAR came from Nemo Finance. It makes me so angry that you have to pay for these and they are sent out to you way past the cut-off date and then the information you need the most hasn't been sent!

showergirl

marshallka wrote: »

I think that Showergirl would get a better response from Tesco by the FOS writing for her too Pinknico. They seem to be able to find the time to look then..:rolleyes: .

Let's hope your right there Marshallka. Although Mr Rixom told me this morning that they have not received any letter from the ombudsman, I enclosed a copy of the letter I received when I sent in my second letter. He said he had received it on Friday. He seemed to be stumbling for words this morning and said it was because he had just got in.