PPI Reclaiming discussion Part III

marshallka

di3004 wrote: »

Received letter today from my Adjudicator (Lloyds Credit card PPI complaint).


21 November 2008

Dear Mrs xxxxx

YOUR COMPLAINT ABOUT LLOYDS TSB BANK

I confirm that my enquiries are continuing.
I will write to you again as soon as I am in the position to do so.

Your sincerely

Adjudicator

I had a letter too Di and its good news on one of the loans and bad on the other. They are prepared to pay back the 1999 one but the 1997 one.

:beer: :j

I half expected this though..

dreamer33

Got a letter this am from OFT with regards to my complaint with ff saying:

My complaint has been logged for our records and will add to our understanding of this UK market.

I am sorry to hear of the difficulties you have experienced. The OFT cannot usually take action on cases brought by individual consumers. Our primary duties include the enforcement of competition law, the reg of the consumer credit market through a licensing system and the application of consumer protection legislation in respect of matters that adversely affect the collective interests of UK consumers.

The OFT can also investigate markets that do not appear to be working well for consumers and complaints or info received may be forwarded to one of our market investigation teams for their further consideration.

Very nice letter feel my point has been put across here, the name FF.

marshallka

Co-op are refunding the last two loans as all the payments etc and statutory interest etc so as if we never had it as GOODWILL.

This latest offer of the 1999 is also GOODWILL too but would like some views on the wording of the letter...

Firstly the information provided by Mrs M does indicate that the loan taken out in August 1999 was settled in January, 2001. It also confirms the amount of the settlement and refund made in respect of the PPI at the time of settlement. Although we do not have the information regarding the monthly repayments made to the loan, as a gesture of goodwill, I am prepared to accept that all repayments, including the one due on 21st January, 2001 were made. As information will enable me to calculate the amount of the refund applicable I am prepared to arrange a refund and would appreciate it if you could inform Mrs M of this...


Does this sound like they will put me back in the position as if I never had the PPI like with the other two and also include the statutory interest.

I have accepted this on the basis of it being repaid the same as the other two....

marshallka

dreamer33 wrote: »

Got a letter this am from OFT with regards to my complaint with ff saying:

My complaint has been logged for our records and will add to our understanding of this UK market.

I am sorry to hear of the difficulties you have experienced. The OFT cannot usually take action on cases brought by individual consumers. Our primary duties include the enforcement of competition law, the reg of the consumer credit market through a licensing system and the application of consumer protection legislation in respect of matters that adversely affect the collective interests of UK consumers.

The OFT can also investigate markets that do not appear to be working well for consumers and complaints or info received may be forwarded to one of our market investigation teams for their further consideration.

Very nice letter feel my point has been put across here, the name FF.

Well done dreamer, I think it will on a pile of complaints about Freedom Finance now...:beer:

dreamer33

marshallka wrote: »

Well done dreamer, I think it will on a pile of complaints about Freedom Finance now...:beer:

Yes me too, I knew they couldn't help but this was exactly my point :j hopefully they will send in the mystery shoppers

dreamer33

Marshallka as you are impatient lol have you ever sent a letter to FOS to state your concerns about the delays and the companies leading the way?

It might help further then emails and telephone calls.

dreamer33

marshallka wrote: »

Co-op are refunding the last two loans as all the payments etc and statutory interest etc so as if we never had it as GOODWILL.

This latest offer of the 1999 is also GOODWILL too but would like some views on the wording of the letter...

Firstly the information provided by Mrs M does indicate that the loan taken out in August 1999 was settled in January, 2001. It also confirms the amount of the settlement and refund made in respect of the PPI at the time of settlement. Although we do not have the information regarding the monthly repayments made to the loan, as a gesture of goodwill, I am prepared to accept that all repayments, including the one due on 21st January, 2001 were made. As information will enable me to calculate the amount of the refund applicable I am prepared to arrange a refund and would appreciate it if you could inform Mrs M of this...


Does this sound like they will put me back in the position as if I never had the PPI like with the other two and also include the statutory interest.

I have accepted this on the basis of it being repaid the same as the other two....

It sounds like they are going by your figures given for the refund, did you include stat interest and 8%?

They also state that the info you provided is correct but then are saying they have no info. I'm finding it confusing how they agree about the settlement of the loan but then say they do not have info?

How can you find out how much they are going to refund you, are you able to phone the co-op or fos possibly. They should really refund full amount, interest and 8% to put you back in the position as if you never had ppi

marshallka

dreamer33 wrote: »

It sounds like they are going by your figures given for the refund, did you include stat interest and 8%?

They have on the other two although no mention of figures yet but I make it over £6K for the three loans...and these are pretty simple to work out as they are not like Firstplus...

marshallka

dreamer33 wrote: »

Marshallka as you are impatient lol have you ever sent a letter to FOS to state your concerns about the delays and the companies leading the way?

It might help further then emails and telephone calls.

I don't want to rock the boat as I want and need this Firstplus one addressing.... there is not just me who moans about the length of time but honestly cannot moan about the Co-op ones (unless its the amount I moan at like with Maxdp) but the length of time from start to finish is fantastic but some of that is down to the co-op and offering them as goodwill so really no adjudication at all..

dreamer33

marshallka wrote: »

They have on the other two although no mention of figures yet but I make it over £6K for the three loans...and these are pretty simple to work out as they are not like Firstplus...

If its been added on the other two then they will probably include it on this one.

Good news at last hopefully it will payout before crimbo then you can chill a little with a nice bottle of vino.

Firstplus :mad: :mad: