Acai Berry Power "FREE" trial

arunadasi

miss_vic81 wrote: »

well i phoned them and they 'stated' that i had definately been cancelled and i got the cancellation numbers for it. i just hope that they this is the end of it! i will be keeping an eye on my statement. as from all your messages it doesnt sound good - did anyone have a good experience of cancelling this in the free trial period and that being it?!
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Yes. I cancelled within the 15 day period (on the last day, in fact). It took many emails to convince them of this but finally the cancellation mail came through and my money was refunded. They refunded me a dollar amount, which turned out to be a couple of pounds less than I had paid, but I accepted that as a just punishment for my foolishness!

miss_vic81

arunadasi wrote: »

Yes. I cancelled within the 15 day period (on the last day, in fact). It took many emails to convince them of this but finally the cancellation mail came through and my money was refunded. They refunded me a dollar amount, which turned out to be a couple of pounds less than I had paid, but I accepted that as a just punishment for my foolishness!

thanks for that - hoping the fact that i got the email two days after cancelling helps me somewhat - i think i read the small print (after the event!!) that i dont get the money i paid for the postage back - like you - dont really care as long as thats all they take!! glad it worked out for you - lets hope it does for me. i will keep the site informed.

DRCRB

Been had as well for this.... have phoned them on +44 203 139 9027 and managed to cancell all future costs... I am contacting my bank to get them to block any further attempts to charge my account.

They sent the product on 14th Dec apparently and will not accept that Christmas would stop the product being delivered within the 14 day timeframe..

shaz_one

Hi, just found that I have been ripped off to the tune of £150 by this company for a £2 bottle of tablets!!

My credit card company said they cannot do anything about this that I just need to cancel with the company and ask for a refund, has anyone actually got their money back?

I am trying to call the following numbers to cancel:

+44 203 139 9027
001 877 594 7850
001 866 407 5590

Does anyone know the best time to call as I am getting no answer?

Thx

Just looking into this further I think I have gone past the trial 15 days as they have now taken subscription money, can I legally get a refund by saying I am unhappy with the goods under the 30 day money back gaurantee offer? I think this is the only way I can see to get anything back? Please help!!!!!!!!

miss_vic81

shaz_one wrote: »

+44 203 139 9027

I phoned the above number and got through straight away - phoned about 11am/12noon UK time.

i cancelled within the 15 day trial period - they have charged me for the trial and as far as im aware i cannot get that money back - im just going to have to keep checking my bank account to see if they take anymore.

mikey0011

hi guys, i ordered this product on the assumption it was a "free trial" product must of ordered it a few weeks ago now and didnt receive it too long ago, spotted after a few days they had charged me £76 77 pence ................spoke to my bank who are now looking into it ...ive cancelled my card which im concerned about wont make a difference seeing as some of you guys said that wont make any difference....turned the tv on watched the show this morning and guess what i see featured on it.....the alcai berry product rang my bank again mentioned this to them went on the this morning website type this morning in google as it wont let me type links here

spoke to a man at the fraud team who told me to speak to consumer trading or something he put me through to them and theyve given me a reference number regarding this matter but im not satisfied and then came across the uk 0203 number afte having called many other numbers and speaking to useless people telling thme they cant disclose information etc.. etc..i went absolutely angry at them and 2 different people hung the phone up on me and then finally spoke to someone else on the 0203 number saying that its now been cancelled...this is an absolute joke these companies must be seriously looked into the fact that it was on this morning show and so many hundreds of people are obviously being affected by this is an outrage, the people who hung the phoneup to me i wasnt even rude to i was simply trying to get my point across which they wernt even letting me anyway i have received an email saying "no further charges wil be made" etc.. etc.. and am waiting for my bank to also get back to me .......please anne robinson get these joke disgraceful heartless companies done......

id appreciate anyone who has been affected by this to add me on msn or email me [EMAIL="mikethesike20@hotmail.com"]mikethesike20"at"hotmail.com[/EMAIL] thanks and gl

mikey0011

also just to point out how dodgy this whole tihng is the fact that these companies are taking different amounts of money out of everyones accounts its not like its some fixed payments such a joke and i never saw the stupid t and c anywhere unless it came up after id done it which i never saw anyway and if there was then i guess id need to eat 100000000000000000 carrots a day to find it and the bottom line is the uk law states that the term and conditions must be clear and if ida known what i was in for like all the other unlucky people theres no way we would of signed up to this bs, these companies know what there doing and qhen questioning on the phone you cant even have a decent conversation with them about it because they dont want to know thats the simple truth....absolute scum...anyway get back at me

miss_vic81

well surprise surprise - that acai berry free sample arrived today - yet i cancelled and received an email on 3 jan - shipping date for the sample was 8 jan!! phoned again - and got through straight away again - so not sure why some people are finding it difficult to get through to them - she reiterated that the order is DEFINITELY cancelled and cant work out why i was sent it. really worried now that im going to be charged.

arunadasi

Maybe this is your "free sample", which you paid for when you first signed up. Fingers crossed!

miss_vic81

hope so - phoned again just to make sure - and the guy seemed 'nice' said no worries at all - you have def cancelled - but they send out the sample even if you cancel a minute later and that i have not signed up to a monthly subscription - hope the finance team and the cancellation team work together - im dubious - but its all i can go on at the mo.