New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

mssloan

As one of the lucky, lucky b******ds who got his money last Monday (but still waiting for the £20 refund on the CHAPS charge), I really feel for those of you who are still waiting, especially those who have received the £20 refund but not their money (talk about rubbing salt into the wound!!!). Watching this thread and praying it will be flooded with "I've got my money" postings soon!

mssloan

zaphod_beeblebrox_2

theEdge wrote: »

I see that I have been refunded my CHAPS fee in my account where the payment was received on the same day yet no refund in the account (my wife’s) where the payment is still AWOL (unfortunately the much larger of the payments). I'm convinced the ING/Administrators' office is full of monkeys randomly pressing buttons.

So I now have £20 in my KE account. Do I dare transfer it out?!?!?

Dare I say this .. at the very least keep the account open until the interest’s been added on the 31st

iblamethebanks

me too ! £20 has come home to roost - just wish the other £45K would follow its lead !!

MadBill

Ippy, and others - you've been here from the start - your recent "promises" from ING posted here sound good. I sincerely hope so... I've been settled, but I'm still working to resolve my brother's account on his behalf.... exactly same issues and still waiting a call (later today?)... good lcuk (OK, if FCUK can do it for smart advertising, I can do something similar (although 'twas nought but finger trouble) for mis-spelling.... :rotfl: )

zaphod_beeblebrox_2

TheCaretaker wrote: »

Hi northernstar, this was the email address someone quoted in a previous post today: [EMAIL="Alastair.Hemmings@ingdirect.co.uk"]Alastair.Hemmings@ingdirect.co.uk[/EMAIL]
Don't know if it's the same as the one you've got.

TheCaretaker, he's had his IT dept change his email (just bounced for me too) probably went too public!

ontherun_2

zaphod_beeblebrox wrote: »

TheCaretaker, he's had his IT dept change his email (just bounced for me too) probably went too public!

He probably changed it to [EMAIL="spokesperson@ingdirect.co.uk"]spokesperson@ingdirect.co.uk[/EMAIL] - I see he's also done a runner however!! :mad:

Woodyemm_2

zaphod_beeblebrox wrote: »

I'm now emailing this shower with my complaint ...

ING Management

Johan de Wit CEO
[EMAIL="johan.de.wit@ingdirect.co.uk"]johan.de.wit@ingdirect.co.uk[/EMAIL]

Feike Brouwers CFO
[EMAIL="fefeike.brouwers@ingdirect.co.uk"]feike.brouwers@ingdirect.co.uk[/EMAIL]

Pam Rowland Mortgage Director
[EMAIL="pam.rowland@ingdirect.co.uk"]pam.rowland@ingdirect.co.uk[/EMAIL]

Peter Knight IT Director
[EMAIL="peter.knight@ingdirect.co.uk"]peter.knight@ingdirect.co.uk[/EMAIL]

Simon Andrews Risk Director
[EMAIL="simon.andrews@ingdirect.co.uk"]simon.andrews@ingdirect.co.uk[/EMAIL]

Julian Hartley Sales and Operations Director
[EMAIL="julian.hartley@ingdirect.co.uk"]julian.hartley@ingdirect.co.uk[/EMAIL]

Richard Doe Marketing
[EMAIL="richard.doe@ingdirect.co.uk"][EMAIL="richard.doe@ingdirect.co.uk"]richard.doe@ingdirect.co.uk[/email][/EMAIL]

Thanks Zaphod, I have now emailed all of these "Senior Staff" at ING - I hope many others do the same.:eek:

Ippylady

Yes, yes, yes I have got the £20 CHAPS refund too!!!!
In cricket terms - Bring on the follow on!

zaphod_beeblebrox_2

Woodyemm wrote: »

Thanks Zaphod, I have now emailed all of these "Senior Staff" at ING - I hope many others do the same.:eek:

I got a 'read receipt' from 3 of the big boys

Ippylady

Ippylady wrote: »

Yes, yes, yes I have got the £20 CHAPS refund too!!!!
In cricket terms - Bring on the follow on!

I have never been so happy to see £20 in my life, at last as someone said earlier, FINALLY looks like things are starting to move! :T

Fingers crossed for tomorrow for everyone else waiting for their cash.