New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

isobella2000

Hmm on the strength of your comments, I checked my KE account and see a refund of £20, no dates against it, but it must have been today. It feels like a relief that something at least has changed. Maybe tmrw.........

theFury

mjmal51 wrote: »

Just checked mine and £20 CHAPS has now been refunded to the 7th. That is a change from the weekend so someting is stirring. So now £20 better off and £33k down!

That's what I thought when I was refunded he CHAPS fee the first time on the 20th. Where is my money!

Haider

theFury wrote: »

I have just checked my KE and a further £20 CHAPS fee has been refunded and back dated to the 8th!

Phoned up KE, nobody has a clue why this has happened.

me too, further £20 has been refunded

Ninetails

MSE_Dan wrote: »

3) ING says the reasons for the remaining lack of cash range from destination banks bouncing payments (for reasons they are looking into) to incorrect account information.


Dan

Sorry to those still desperately waiting for their monies. We've been paid out and I'm still closely following this thread. Was expecting 100 pages today with the good news but alas...

If ING know that certain payments are bouncing or incorrect info, I would have thought it good customer service and goodwill for them to contact those affected to explain and not wait for customers to contact them.

I hope ING get this sorted so you can all get some sleep...

PanicButton

mjmal51 wrote: »

Just checked mine and £20 CHAPS has now been refunded to the 7th. That is a change from the weekend so someting is stirring. So now £20 better off and £33k down!

Same here!!!!!!!!!!!!!!

Haider

bmwalker340 wrote: »

I spoke to a Sarah Foster yesterday, who took all my details, she sounded like she knew what she was talking about, but that's maybe just the training they are given ..

yeah Sarah Foster who spoke to me on Friday

theEdge_2

I see that I have been refunded my CHAPS fee in my account where the payment was received on the same day yet no refund in the account (my wife’s) where the payment is still AWOL (unfortunately the much larger of the payments). I'm convinced the ING/Administrators' office is full of monkeys randomly pressing buttons.

So I now have £20 in my KE account. Do I dare transfer it out?!?!?

zaphod_beeblebrox_2

I [personally] wouldn’t mind the 3 week wait if I knew what was going on. The ING website has not been updated, The ING Customer Services Manager is hiding and the [so-called] ING Spokesperson's done a runner! Absolute disgrace

Ippylady

I haven't got anything - I will go ballistic if I don't get my money tomorrow.

TheCaretaker_2

northernstar5 wrote: »

Well - there's a surprise. My email has been bounced back saying that it is an invalid email address. Strange - because it's the email address that AH himself has contacted me from previously.

Alistair - when you read this please respond on this website and get the ING statement updated.
If anyone can tell me his new email address I will try again

Hi northernstar, this was the email address someone quoted in a previous post today: [EMAIL="Alastair.Hemmings@ingdirect.co.uk"]Alastair.Hemmings@ingdirect.co.uk[/EMAIL]
Don't know if it's the same as the one you've got.