New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

MSE_Martin

Sorry from me

Just to say I'm really sorry to read people still haven't got their money back yet. We've been on the phone many times a day to ING and i had hoped everyone would be sorted.

We're not giving up. We will continue to do our best... to try and speed this along. Not much can be done over the weekend though..

Not sure what more to say - i hope this will all be finished on monday. Try and have a nice weekend.

One bit of good news if any of you have Icesave money too - the compensation system has been done for that.

Martin

jacara2

it would seem,unless someone comes on to contradict me,that virtually ALL the missing payments from around the time of the takeover are CHAPS requests(although I think there was a BACS from the 3rd?)
Therefore,could Martin or Dan perhaps establish that these have been processed,as they insist......has anyone any evidence that ING are aware of them...ie account transaction numbers etc?
It's all a hell of a coincidence!

robborollover

We Band of Brothers are still here for you poor souls missing your cash. God speed to you and your readies.

......and sisters WELOVEDARLING who have been brilliant on here !!

nomorekids

allison.[EMAIL="allison.hinds@bbc.co.uk"]hinds@bbc.co.uk[/EMAIL]

I have just emailed your plight to her and she wants to know. I have already explained, the basics and that it's getting to people healthwise now.

tmvc2007

TheCaretaker wrote: »

Well spotted tmvc - if you get a conclusive result back would you please let us know. We could then get in touch with ING and point them in the right direction as to how to go about finding our 'lost' money (as they obviously aren't capable of doing it themselves).

Thank you. Indeed I will - I'm going away tomorrow for a week so I'll let you know before I log-off tonight. I'll still be with you in spirit if not in (virtual) reality and I really hope this thread is completely silent by the time I get back.

Smitty

"We are pleased to confirm that the backlog of external payments requested on or before Monday 20th October has now been cleared. These payments have been sent out and have started appearing in destination bank accounts."

This was posted by ING on Thursday, CHAPS transfers done on a Thursday would show in Halifax at the very latest on Friday... when people move house, CHAPS transfers are used to push money through the chain within hours. I have had CHAPS transfers initiated and showing in Halifax within hours.

:mad: WHAT ELSE IS HAPPENING - GIVE US THE TRUTH !!!!!!!!!!:mad:

nomorekids

MSE_Martin wrote: »

Sorry from me

Just to say I'm really sorry to read people still haven't got their money back yet. We've been on the phone many times a day to ING and i had hoped everyone would be sorted.

We're not giving up. We will continue to do our best... to try and speed this along. Not much can be done over the weekend though..

Not sure what more to say - i hope this will all be finished on monday. Try and have a nice weekend.

One bit of good news if any of you have Icesave money too - the compensation system has been done for that.

Martin

ditto for you guys

EalingSaver

Madre_Maquina wrote: »

I've been optimistic for three weeks that I would get my (only bit of) savings back. I'm now actually finding it really difficult to be positive about it all.

I know everybody says the money is there - and I have to believe that - but this is getting me down, especially with another weekend of uncertainty. How can it take three weeks for these CHAPS payments to be completed?

Hi Madre, you do have access to your KE account I assume, or printed off a statement? In which case you have definitive proof that a debit was made from the account, and presumably you can get defiitive proof that it was never received at your linked account?

Therefore there is an undeniable audit trail, so you will get your money back. Get frustrated, get angry, get ******** off, but don't let it eat away at you that you may have lost your savings.

fredthrung

MSE_Martin wrote: »

Sorry from me

Just to say I'm really sorry to read people still haven't got their money back yet. We've been on the phone many times a day to ING and i had hoped everyone would be sorted.

We're not giving up. We will continue to do our best... to try and speed this along. Not much can be done over the weekend though..

Not sure what more to say - i hope this will all be finished on monday. Try and have a nice weekend.

One bit of good news if any of you have Icesave money too - the compensation system has been done for that.

Martin

Yes, fine, Martin. And we all appreciate your efforts. But Dan said (about 5:45) he would try to get the ING spokesperson to speak. "Have gotten hold of ING and they will be posting a message for the savers who haven't yet received their transfers in a little while (He was just driving home)."

What happened to that?

EalingSaver

jacara2 wrote: »

it would seem,unless someone comes on to contradict me,that virtually ALL the missing payments from around the time of the takeover are CHAPS requests(although I think there was a BACS from the 3rd?)

Nope, sorry, BACS 7th Oct. BUT BACS 8th Oct received.

From what I'm reading here it looks like there is a particuarl issue with 7th Oct requests.