New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

MSE_Martin

fredthrung wrote: »

Yes, fine, Martin. And we all appreciate your efforts. But Dan said (about 5:45) he would try to get the ING spokesperson to speak. "Have gotten hold of ING and they will be posting a message for the savers who haven't yet received their transfers in a little while (He was just driving home)."

What happened to that?

He said he would post when he got home - fraid I've no knowledge of how long his commute is. Yet he (as an individual) has always delivered when he said so - so give him a little time.

Again please PM me anyone in dire straits without the money (by that I mean it will cause a CCJ/mortgage arrear type thing)

musicman2004

Ippylady wrote: »

Thanks Martin from all of us still waiting, perhaps I will get my Icesave savings back before my KE savings then:rotfl:

Still not broke my sense of humour.......... just chipping away at it;)

I really did think that everyone would be 'sorted' by Friday (today). I'm horrified to think that some people are having their third weekend of worry (I had two).

I wonder if there are any solicitors out there who have the KE problems? Could they suggest the next step - because waiting doesn't seem to help. Maybe some official legal pressure on ING would get them to sort it fully and quickly.

Thinking of you all and will do anything I can to support those still waiting.

jacara2

SorryInvestor wrote: »

No mine was the 8th at 4.00am and still not received

Have you had any contact or confirmation that ING are aware of your transaction?Has ANYBODY had any confirmation from ING about transactions made on the 7th or early 8th? Have they given you any proof that they have been or are being processed?

kaykay14

MSE_Dan wrote: »

The previous Kaupthing Edge Chaps Transfers thread's been closed (its too long for the servers and the sitution's changed). This is a continuation.

---

Hi guys,

Today is the day that ING has said the final bunch of payments should start to be appearing in people's destination accounts. I have started this new thread and poll to make it easier to keep track of the people who are left to receive their cash. There is also a new statement from ING, which I have reproduced below. However, the most exciting aspect is a dedicated customer services telephone line for anyone still waiting for money to call, it's 0845 131 32 34.

Here is the full statement from 11am today

The Basics

The internet savings bank Kaupthing Edge was transferred, via the government, a fortnight ago from its Icelandic parent bank Kaupthing to Dutch bank ING Direct.

In the days prior to the transfer, due to the fears over Icelandic banks many people activated BACS (normal bank transfers) or CHAPS (supposedly instant/same day) transfers from Kaupthing Edge, to withdraw their money.

In a large number of cases while the money left the account it didn't arrive anywhere. This thread is here to help and discuss people getting their money back.

• Detailed Background: See the original Kaupthing Edge Chaps Transfers discussion, and the second one from earlier this week

• 
  
• Full Safe Savings Info: (inc any statements from ING) Safe Savings Guide

Please feel free to add any further currently relevant info to the discussion below

Well it's now the 24th October the date when my money should have been in my line account. and guess what? I haven't received. This is getting ridiculous and I am concerned about my money. I've also reported the non receipt on Wednesday (I've now been told my the representative today that no investigation could have taken place so early, but yet the rep on wednesday took all my details). I've now been told it will now be investigated and I will be contacted in 2 working days.

tmvc2007

jacara2 wrote: »

Have you had any contact or confirmation that ING are aware of your transaction?Has ANYBODY had any confirmation from ING about transactions made on the 7th or early 8th? Have they given you any proof that they have been or are being processed?

It's not all of the transactions from that period, it's some as some of us in that timeframe have got our money back. The pattern is that, seemingly, some CHAPS (mostly) transactions initiated between start of business 7th and start of business the 8th are those that have not yet arrived.

hometune

Just wanted to say how gutted i am for those of you still waiting! I was hoping there was going to be plenty of good news today! However judging by ING's previous promises I should have known better than to trust what they say! I will be taking over the list from northernstar5 at 7.30pm so if you have not received your money please PM me and I will add you to the list of non receivers! Will repost the list at 7.30pm.
At this point I would like to say a very heart felt thanks to tmvc2007 and northernstar5 for collating the list dont know where we would be without it!
Youve both done a sterling job!

ontherun_2

MSE_Martin wrote: »

Sorry from me

Just to say I'm really sorry to read people still haven't got their money back yet. We've been on the phone many times a day to ING and i had hoped everyone would be sorted.

We're not giving up. We will continue to do our best... to try and speed this along. Not much can be done over the weekend though..

Not sure what more to say - i hope this will all be finished on monday. Try and have a nice weekend.

One bit of good news if any of you have Icesave money too - the compensation system has been done for that.

Martin

Absolutely no need to be sorry Martin. I have every faith that you & Dan have been working effortlessly on behalf of your members. I don't know how far up the chain this "ING Spokesperson" is but beginning to think that it's a pompus, patronising salesman/woman nominated to spiel any old garbage out. - In effect, leading everyone (Including you) right up the garden path!

joanniepony

tmvc2007 wrote: »

It's not all of the transactions from that period, it's some as some of us in that timeframe have got our money back. The pattern is that, seemingly, some CHAPS (mostly) transactions initiated between start of business 7th and start of business the 8th are those that have not yet arrived.

No, I did mine between 7.30-8.00am on the 8th by CHAPS and mine turned up on Monday afternoon, so that can't be right. Unless, KE were using GMT and not British Summer Time that is, in which case it would really have been 8.30-9.00am, wouldn't it?

i'm confused. Would it have been 6.30-7.00am GMT?

WiseBuzyBee

Hi Hometune,

I was on the list earlier - but just confirming that, having checked justnow (7.26pm) - there's still nothing appeared in my Natwest A/c. PLease keep me on the list! Ta!

____________
CHAPS 7/10 £17k
Left KE 8/10
Chaps £20 fee refunded 20/10
Still nowt has arrived in Natwest as at 7.28pm tonight...

northernstar5

tmvc2007 wrote: »

It's not all of the transactions from that period, it's some as some of us in that timeframe have got our money back. The pattern is that, seemingly, some CHAPS (mostly) transactions initiated between start of business 7th and start of business the 8th are those that have not yet arrived.

Hi -just back from Aldi. Quick check down my list - most of the outstanding transactions are from 7th and 8th. I'll pass on all this info to hometune It may take me a bit of time to get that info to her - at present it's handwritten because I was so sure there would only be a very people left without money now.

Am in process of producing 7.30 up date and will post it asap.