New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

jacara2

tmvc2007 wrote: »

It's not all of the transactions from that period, it's some as some of us in that timeframe have got our money back. The pattern is that, seemingly, some CHAPS (mostly) transactions initiated between start of business 7th and start of business the 8th are those that have not yet arrived.

Exactly...........so is there any evidence that the missing ones have now been processed?
Don't want to worry anyone any more than necessary....heavens knows they've had enough stress......but if we can at least establish that it's not just a coincidence that all the missing ones are pretty much between certain hours,it might then help us or Martin to approach them with something definite to work on if on Monday they don't show up again.
We really do need to get to the bottom of this once and for all.

made2fade

Still waiting for a BACS that left my account on the 7th.

Does seem to be a few of us from the 7th.

ING_Spokesperson

I can confirm, as promised, that the backlog of over 42,000 transactions have been paid out . Our customer telephone line has received 142 calls today from customers who had not received payments and each case is being investigated with the clearing and receiving bank.

The phones lines on 08451 31 32 34 will be open over the weekend - Saturday 8am to 2pm and Sunday 10am to 4pm where staff will again be on hand to collect details of any further payments that have not been received so that we can investigate with the receiving banks on Monday.

[FONT=arial, helvetica, sans-serif]We appreciate how frustrating it must be to be in the less than 0.5% of cases where payments are currently not showing in individuals' accounts and we will be working with the r[/FONT][FONT=arial, helvetica, sans-serif]espective banks to resolve this.

[/FONT]

drob4

34,000 BACS transfer on the 7th still not arrived.

hometune

WiseBuzyBee wrote: »

Hi Hometune,

I was on the list earlier - but just confirming that, having checked justnow (7.26pm) - there's still nothing appeared in my Natwest A/c. PLease keep me on the list! Ta!

____________
CHAPS 7/10 £17k
Left KE 8/10
Chaps £20 fee refunded 20/10
Still nowt has arrived in Natwest as at 7.28pm tonight...

Hi WiseBuzyBee
Yes you are on the list!

okeh

Sadly no money for those waiting today from 7-9 October, myself included.

Just got off the phone with KE on 08451 313234 and told that I would be added to the list for further investigation & contacted within 2 working days.

I am also one of those who initiated a CHAPS transfer on 7 October for actioning on 8 October.

Prior to this phone call with KE, there has been no phone call or email from them to say that I was one of the 5% of difficult cases that was mentioned by them over a week ago.

To say that I am upset by this is an understatement.

Hopefully next week will bring better cheer to us.

Tai-Chi_Fan

JPM wrote: »

Still no sign of the £24K which left my account on the 7th Oct,BACS transfer, looks like a pattern is emerging. Stressed.

Am new to the forum. Have been following threads for info and support!! Very, very helpful!!
Requested withdrawal by BACS late evening on 6th Oct, actioned/cleared from my account on 7th ~ still awaiting receipt of money ?? The 7th seems to have posed probs?:rolleyes: Various unsatisfactory contacts with KE/ING since last week - always told to wait and check destination account, allowing 1-2 days. Advised earlier today that all payments were being made by CHAPS - clearly not :cool: Background details eventually taken by Customer Service Assistant (KE) at around 6pm ~ she seemed to be checking specifics. I am to be contacted (by telephone) Mon/Tues next week with feedback.
Can only hope, {as they say, "hope springs eternal" }:A

ontherun_2

ING_Spokesperson wrote: »

I can confirm, as promised, that the backlog of over 42,000 transactions have been paid out. Our customer telephone line has received 142 calls today from customers who had not received payments and each case is being investigated with the clearing and receiving bank.

The phones lines on 08451 31 32 34 will be open over the weekend - Saturday 8am to 2pm and Sunday 10am to 4pm where staff will again be on hand to collect details of any further payments that have not been received so that we can investigate with the receiving banks on Monday.

[FONT=arial, helvetica, sans-serif]We appreciate how frustrating it must be to be in the less than 0.5% of cases where payments are currently not showing in individuals' accounts and we will be working with the r[/FONT][FONT=arial, helvetica, sans-serif]espective banks to resolve this.

[/FONT]

Sir/Madam

You have no more credibilty left on this issue! No matter what you say from here on in - You cannot be trusted!!!

I can confirm that on the conduct of you and your organisation, I will definitely be closing my account once I feel confident enough to do so!!

northernstar5

Updated list of people awaiting transfers 7.30pm Oct 24th

As of now hometune is taking over as ‘guardian’ of the list. Thanks hometune. It may not be until early tomorrow morning that I forward hometune info re dates, banks, bacs or chaps etc. For most people I don’t have details re amounts – I’m sure hometune will let you know if that info is going to be collated.

List 1

People who are awaiting transfers.

10_66
55PQ1
2little2late
andy1465
bmwalker340
bordergirl
d10
debbiehelen
dnmharwood
drob4
Dutchcowpat
firstyferret
frantic1
iblamethebanks
Ippylady
isobella2000
JCB_Digger
JPM
jdcs
Jenbee
kaykay14
keithh
kja509
leosayer
macatac
made2fade
Madre Maquina
Mahmoodt
Markoooooooo
mjmal51
mrarnald
Neonoptic
northernsparky
nusaver
okeh
PanicButton
puckrupboy
robborollover
sixtytwo
Skidder652003
sols
SorryInvestor
Stonehands
tangocharlie
TheCaretaker
theEdge
theFury
tkh3
tooltime82
whatalotofbother
WiseBuzyBee
zaphod beeblebrox

53 names

List 2

I think list 2 mainly consists of people who have already got their money and are no longer following the thread.
If you are still awaiting money and want to be moved over to List 1 please post or PM hometune asap


Doppleganger
Ericd
Gordon132
Haider
Jake’s Gran
Jay-zee
oly2c
ROGCAY
sebtomato
Smitty
truthsleuth
wbh1138
worriedK
yesyes

14 names

I am so very sorry that so little money has appeared today.
So far today 4 people have posted that they have received transfers – as far as I can see all these were moneys showing as transferred out of KE earlier this week.

hometune has offered to take over as ‘guardian of the list’ with effect from the 7.30 post. I will be forwarding any info you have provided me with EXCEPT for details of amounts of money.

Everybody viewing this thread, please check whether your name is on either list (whether or not you have already received your money).
Please either post on the thread or PM hometune if you need adding or removing from these lists – do NOT edit the lists yourself

Haider

WiseBuzyBee wrote: »

Hi all - I too have just phoned KE, got through to sympathetic person (Jane) who explained collation of a spreadsheet being sent to ING tonight of those awaiting money to appear in their destination a/cs. She also gave me the transaction ref for my 7/10 CHAPS request so at least I've got that now.

Will keep on checking my Nwest online but not really hopeful for anything today. Will be expecting contact from ING in next 48 working hours...so that's TUESDAY then!:mad:

What a pile of pants...
__________________________________________________________
£17k CHAPS 7/10
Left KE 8/10
Still nuffin!

I've been told the same by Sarah from Krap Edge