New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

nomorekids

ING_Spokesperson wrote: »

I can confirm, as promised, that the backlog of over 42,000 transactions have been paid out. Our customer telephone line has received 142 calls today from customers who had not received payments and each case is being investigated with the clearing and receiving bank.

The phones lines on 08451 31 32 34 will be open over the weekend - Saturday 8am to 2pm and Sunday 10am to 4pm where staff will again be on hand to collect details of any further payments that have not been received so that we can investigate with the receiving banks on Monday.

[FONT=arial, helvetica, sans-serif]We appreciate how frustrating it must be to be in the less than 0.5% of cases where payments are currently not showing in individuals' accounts and we will be working with the r[/FONT][FONT=arial, helvetica, sans-serif]espective banks to resolve this. [/FONT]

Is that it? Until another Monday? it beggers belief. is all I can say

Chilledout50

nomorekids wrote: »

Is that it? Until another Monday? it beggers belief. is all I can say

Yeah and i expect he/she is home now cracking a bottle of wine - should be ashamed

SteepPip

Chilledout50 wrote: »

Hi all - just got in and thought I would look in here and see party, but that is clearly not the case.

I am really sorry for everyone, I dont know what to say. If I were you, I would be gutted.

I have given ING the benefit of doubt until know, but this has finished any credibility they had left for me.

As I said yesterday this is an army of people fighting for justice and although the battle has been lost today, WE WILL JOINTLY WIN THE WAR.

Steepipe - glad you got yours, you sounded very upset yesterday - DO ING realise what they are doing to people????????

Need to get my head straight before posting further - will be back on here soon.

Really sorry for everyone

Thanks so much, yesterday I was at breaking point, and so appreciate all the support I had. Now it is my turn to support those who are still fighting. Thanks for everything.

mahmoodt

okeh wrote: »

Sadly no money for those waiting today from 7-9 October, myself included.

Just got off the phone with KE on 08451 313234 and told that I would be added to the list for further investigation & contacted within 2 working days.

I am also one of those who initiated a CHAPS transfer on 7 October for actioning on 8 October.

Prior to this phone call with KE, there has been no phone call or email from them to say that I was one of the 5% of difficult cases that was mentioned by them over a week ago.

To say that I am upset by this is an understatement.

Hopefully next week will bring better cheer to us.

I'm another who requestion on the 7th and actioned on the 8th and no email received at all. So frustrating, another depressed weekend!

kja509

tmvc2007 wrote: »

The '5%' contacted all reported as after the date - and they almost all seem to have their money now. Lots of us from 7th/8th have received money but I can't find a report of anyone on 8th/9th who hasn't. The only people I can find who haven't are some from 7th/8th.

i did my chaps very late on the 8th and still havent recvd mine

Haider

ING_Spokesperson wrote: »

....... where staff will again be on hand to collect details of any further payments that have not been received so that we can investigate with the receiving banks on Monday.
........

while Matthew Theobald worte:
.....
We have today been advised by ING that the remainder of these withdrawals have been processed and you can expect to see it clear into your linked account by Monday 27th October.
.....

??????

made2fade

Bacs on the 7th and no email for me either.

hellyboo_2

Am so sorry not much good news. Still here but don't want to jam up thread.

McCleod

As all payments have come through that ar elikely tooI hope you don't mind me posting? ...only to say chin's up, keep smiling (through gritted teeth) and hold your nerve (at least until Monday).

Lots of us are thinking of you. Try to enjoy your weekend...

robborollover

I HOPE ITS NOT GONNA BE A RE RUN OF... I DONT LIKE MONDAYS BY THE BOOMTOWN RATS... AFTER THE WEEKEND LOLS, HEAVEN HELP US !!:mad: :mad: