New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

zaphod_beeblebrox_2

ING_Spokesperson wrote: »

I can confirm, as promised, that the backlog of over 42,000 transactions have been paid out. Our customer telephone line has received 142 calls today from customers who had not received payments and each case is being investigated with the clearing and receiving bank.

The phones lines on 08451 31 32 34 will be open over the weekend - Saturday 8am to 2pm and Sunday 10am to 4pm where staff will again be on hand to collect details of any further payments that have not been received so that we can investigate with the receiving banks on Monday.

[FONT=arial, helvetica, sans-serif]We appreciate how frustrating it must be to be in the less than 0.5% of cases where payments are currently not showing in individuals' accounts and we will be working with the r[/FONT][FONT=arial, helvetica, sans-serif]espective banks to resolve this. [/FONT]

Not a single apology in that statement

nusaver

jacara2 wrote: »

Still trying to make some sense of this...did anyone still missing a withdrawal made on the 7th or maybe early 8th receive a phone call or e-mail to say they were among the famous 5 per cent who'd have to wait a little longer?
They said at the time,anyone who DIDN'T receive one WOULD be paid straightaway(a week ago!),and most were I believe. So has anyone NOT contacted received a payment from a withdrawal made on the 7th,if you get my drift?

No & today the KE ? person i spoke to said if i didnt receive money today that i must of been one of those 5 % who had the email!!

hellyboo_2

tmvc2007 - you tried people who joined under a full moon theory yet

Ippylady

miserable_ol_so_n_so wrote: »

I am sure many of us here also have savings at icesave......well visit www.fscs.org.uk/consumer. Announces compensation payments to commence in november.

I just hope that this is sorted by then????

Anyone want to take bets whether I will get my Icesave money back before my KE cash? (Don't take me up on this - I have no money to pay out, broke at present!);)

Chilledout50

Chilledout50 wrote: »

So did I and I have been paid on the last batch. You are right there must be some logic behind who has and hasn't been paid

Could be alphabetical, but we cant tell this unless we give our surnames - bit of a security risk

PJL1

tkh3 wrote: »

tmvc you may have a point there. Lets make a count of all those who initiate a chaps on the 7th Oct...I am one of those..

I had a CHAPS transfer 7th for a largeish amount. It came straight through to my linked account by the 8th. A smaller amount transferred on 8th got lost in the ether until Monday last.

tmvc2007

hellyboo wrote: »

tmvc2007 - you tried people who joined under a full moon theory yet

LOL! Hadn't thought of that one... Still there will be a pattern and when it's identified it'll make it much easier for everyone still waiting to focus ING. I'm all out of theories.

joanniepony

Chilledout50 wrote: »

Could be alphabetical, but we cant tell this unless we give our surnames - bit of a security risk

well, I'm an S so they must be working backwards!

jacara2

really think now that anyone in contact with ING should establish that they have definitely seen and processed all the missing payments from Oct 7 and early 8th.
It just seem to be too much of a coincidence that these appear to be pretty much the ONLY ones now missing from before the takeover.How can none of them have got through to at least one of the l42 people said to have complained today?It can't just be the fault of clearing/receiving banks.
Is anybody now missing a payment from just after the 8th or 9th......or have they now cleared all these as they claim?
It all beggars belief,but ALL will get the money in the end!!

Chilledout50

joanniepony wrote: »

well, I'm an S so they must be working backwards!

ok, anyone past S been paid????