New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

Former_MSE_Dan

Hi folks,

Have gotten hold of ING and they will be posting a message for the savers who haven't yet received their transfers in a little while (He was just driving home).

Obviously money won't be coming in today now, but they continue to confirm that no money will be lost at all, thousands have been processed and the rest will (touch wood) be clearing into destination accounts early next week.

I can only imagine how frustrating this is, I hope you manage to have good weekends, and rest assured we will keep on this until everyone has gotten every penny back.

Dan

painted_scotty

Just logged in and I am so disappointed that those people waiting on money have still not received it. It is disgraceful. I was in the same position last Friday and I know how stressful it was then, so it must be doubly so when you have to go through the same thing again. My money arrived last Monday around 3pm, along with a whole host of others. I just hope that if the money isn't in your account today, then there will be another flood coming through on Monday. At one stage, I had considered putting money in to ING, but I certainly won't be now.

CHAPs Transfer 7/10 arrived 20/10 Halifax :mad:

TheCaretaker_2

nusaver wrote: »

I cant beleive this

Just got home & logged on expecting my bank account to be reunited with my lost money & a stream of happy stories on this post.

This is becoming a farce
Can anybody tell me, as there been any payments at all today to people who made transfers before the ING takeover

No, I don't believe so. Sigh...

bigg

The interest on £2.5 Billion, per week, after tax is £2,446,346.00.

I wish I’d thought of it.

ontherun_2

Originally Posted by ING spokesperson

I have asked Dan for permission to post once more and I am pleased to confirm that all the Kaupthing Edge payments requested on or before Monday 20th October have been despatched and should by now be showing in destination accounts. Inevitably, there will be a small number of transactions that do not go through smoothly. We are finding this can be for a variety of reasons such as some banks not accepting CHAPS payments or incorrect destination account information. To deal with these we have set up a process for the call centre staff to capture your information and transaction details so that your individual case can be investigated. The number to use is 0845 131 32 34 and I just tried it myself and it answered within two rings. Below is the update we have posted on the Kaupthing Edge website and as you will see we are now focussing on refunding CHAP fees and the loss of interest due to payment delays.

Please keep checking the Kaupthing Edge website for updates and we expect to be able to announce in the next few days everything is working normally.

Many thanks for your patience while we have worked to resolve these issues

Latest Kaupthing Website Message

Backlog of Withdrawal Payments:

We are pleased to confirm that the backlog of external payments requested on or before Monday 20th October has now been cleared.
These payments have been sent out and have started appearing in destination bank accounts.

If you have any further queries on payments that were requested on or before Monday 20th October, please contact our Customer Service team on 08451 31 32 34.

Withdrawals from Tuesday 21st October:
BACS transactions are being processed within normal timescales and will be credited within 3 working days.

We are currently unable to process CHAPS payments within the normal timescale (i.e. same day or next day) and these requests will take 3 days. Please use the BACS service until further notice so that no fee is incurred.

Interest adjustment and refund of CHAPS fees:
ING Direct will refund the loss of interest on your Kaupthing Edge account that resulted from payment delays. CHAPS fees will also be refunded in cases where the payment was not sent within the normal timescale. An update will be posted on this page next week, giving further information and an update on timings.

Payments In
Not all payments in are being processed normally. We are continuing to work to resolve this and will issue an update as soon as possible.

Fixed Term Product Accounts:
Customers with deposits in a Fixed Term Savings accounts can be assured that these rates will be honoured by ING Direct for the remaining term of the accounts

Thank you for you patience, and once again we apologise for any inconvenience and distress that payment delays have caused.

More news from ING Group
ING’s position as a strong and healthy bank has been boosted by the Dutch Government. It is making a €10 billion investment in ING and comes at a time when Governments all over the world are taking steps to support their major banks. This means ING is now an even stronger company for you to have your savings with.


HEY ING Spokesperson!! To have the neck to come to this thread/site this morning with this statement is beyond comprehension. You gave people hope when clearly there was none! You come on to this site and come across as the nice guy when in fact you are pathetic!......Strong word I know but you only have yourself to blame!! And what really boils my blood is those little pathetic plugs you keep inserting in the latter paragraphs!!

The good people of this site demand a full, transparent and honest explenation of your conduct throughout this sorry debacle - And they damand it NOW!!!

northernstar5

Dear Johan De Wit

Here is a copy of an email which I have just sent to Johan De Wit, CEO of ING

Dear Johan De Wit
As of 5.30pm today October 24th, there are 46 people on a thread http://forums.moneysavingexpert.com/showthread.html?t=1240713&page=9 who still have not received their transfers from KE. I assume that there are other people, who are not on that website, who are also waiting for money.

It is important to remember that this money BELONGS to the people concerned.

I received my payment from 9/10 on 22/10. I know personally how ill this has made me.

I can only imagine how it is for those people who have been let down again. In addition to causing extreme financial problems for people, ING's inability to carry out the actions that it states on the KE website, has and is causing serious emotional and health problems for many people.

The people who are responsible for this debacle should be ashamed of themselves

mrarnald

SorryInvestor wrote: »

Hi to all freinds still waiting and worrying (and those stalwart supporters)

I suggest you all hit the bottle (I've already shhtarted) or indulge in any of your own personal vices or pleasurable pastimes, 'cos nothing's going to happen until at least Monday - please see the secure message just received :-



Dear Mr *******,
We have today been advised by ING that the remainder of these withdrawals have been processed and you can expect to see it clear into your linked account by Monday 27th October.
We apologise for the delay and any frustration this may have caused.
Yours sincerely,
*************
Customer Services
Kaupthing Edge




They've stolen another day!
See you all Monday afternoon.

______________________________________________________

CHAPS 8th Oct to Barclays LOST (misappropriated) somewhere???

Dont rub it In.. I have to work nights, apart from having to drive 10 miles I cant see them being pleased if i turn in P*****. LOL. I will leave it in the fridge till the morning.

Ippylady

MSE_Dan wrote: »

Obviously money won't be coming in today now, but they continue to confirm that no money will be lost at all, thousands have been processed and the rest will (touch wood) be clearing into destination accounts early next week.

But I don't understand WHY there no chaps payments (7th, 8th onwards) through today if they cleared the last of them last night, surely there would have been more than a couple of people celebrating................

jacara2

MSE_Dan wrote: »

Hi folks,

Have gotten hold of ING and they will be posting a message for the savers who haven't yet received their transfers in a little while (He was just driving home).

Obviously money won't be coming in today now, but they continue to confirm that no money will be lost at all, thousands have been processed and the rest will (touch wood) be clearing into destination accounts early next week.

I can only imagine how frustrating this is, I hope you manage to have good weekends, and rest assured we will keep on this until everyone has gotten every penny back.

Dan

So the assurance from the ING Spokesperson that money will be reaching your accounts today was just another lie then!!!!!
How can he expect anyone to trust his company???

northernstar5

TheCaretaker wrote: »

Is it my imagination or has the WAITING LIST grown longer than it was?

Yes - it has - several new people have been in contact today.

Anybody out there who is reading the thread, waiting for money and is not on the list - please post or PM me so that your name can be added.