New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

theFury

Woodyemm wrote: »

I agree, we have all had enough. I received an email yesterday am from Alastair Hemmings, ING RISK Manager saying Customer services would contact me "shortly" - still nothing, no contact, no money, NOTHING!

What a JOKE

PanicButton

No phone calls, no e-mails, no secure messages and, of course,

NO MONEY!!!!!!!!!!!!!

asavory1969

Just checked my linked account again. CHAPS requested 7th October '08. Still no money. Have talked to KE twice today. Awaiting a callback from a supervisor - Leanne. Also spoke to ING who just referred me back to KE and round and around we go.......

zaphod_beeblebrox_2

In the words of the infamous Diana Ross, Im still waiting

chaps 7/10 @11;20 £50K hsbc

bigg

This should help the list compilers and other posters know what your situation is and will save the need to keep posting your latest update. Just keep your signature updated:

Click: User CP
Click: Edit Signature

Enter your Success/ Failure story e.g.

BACS OUT 8th – STILL WAITING– LLOYDS/ TSB
CHAPS OUT 8th - RECEIVED 20th OCT - A&L
CHAPS fee refunded 29th, dated 8th
(As many or few details as you like. I prefer to keep my amount private)

If you are still waiting for your money maybe you’d like to highlight your signature in red. If you’ve received it highlight it in green. See below:

Click: Save Signature

This will help to avoid clogging the thread up, as the info will appear every time you post, under your text.



Like this:

Amy_Allbymyself

No Posts since 24/10 - Am I the only person still awaiting a transfer?
I don't think so - earlier today it took them ages to find my name on a list of outstanding transactions (quite a list considering all payments were made on the 20th)
To add insult to injury - I'm now being given the 'run-around' by the 'script readers on the helpline (I use the term loosely), it seems the promise to respond within two working days - which actually took four working days - can result in being advised that 'we're looking into it & expect to get back to you in two working days'
Anybody currently 'controlling' this farce care to comment??

zaphod_beeblebrox_2

PanicButtton, not long to wait now

Greecian

Made my lunchtime call to KE (I'm restraining myself from calling any earlier) and spoke to a young man ...who kept having to ask his colleagues the answer to my questions - not reassuring! A little bit of probing later I discovered the following:

Names are given to them in batches of who the 'lucky people' are and told to ring them.
You do not get onto the 'lucky' list unless:
a) you have called them and had you account/call 'logged' and
b) You have waited minimum 48hrs after that
c) you have received personalised email saying 'sorry but your account has been identified as held up'.
d) You have waited a further minimum 48hrs - when, if you are lucky, you will be added to the 'lucky' list.

So, I received 'sorry' email yesterday....I know I'm not on current 'lucky list'....tomorrow is Saturday......So maybe I get to be on the 'lucky list' by Monday......money by......Wednesday? What odds will anyone give me?

Gosh I feel great!! Think I will go out and find myself a nice brick wall to bang my head on!!

:mad: :mad: :mad: :mad:

Greecian

zaphod_beeblebrox wrote: »

PanicButtton, not long to wait now

Good luck Zaphod and panicbutton - got my fingers crossed for you..and a few other bits.

Alisonb1965_2

asavory1969 wrote: »

Still no money for me this morning. I have put my CCJ on hold in the hope I get my money today, as several people seemed to be receiving theirs yesterday. May have to think again if I don't see it today. I phoned Ernst & Young yesterday and they say the problem is nothing to do with them. They were only involved in the KSF issue, not Kaupthing edge accounts as that business was taken over by ING Direct immediately on the 8th October. You could get dizzy going around all these circles! PLEASE, PLEASE, PLEASE can my money arrive today. I'm going to phone up again in a minute to check for any progress.

It's strange that Ernst & Young should say that as I emailed them last week through their website (addressed to Maggie Mills) one of the administrators. I didn't expect any success but I got a phone call that evening from one of her colleagues who assured me my money would be in my bank account the next day (Thursday 23rd). When I came off the phone I checked my balance and the money had actually gone in on the Wednesday evening. My savings were certainly with Kaupthing Edge and not KSF.

I think the one hand doesn't know what the other hand is doing.

The named administrators are Maggie Mills, Tom Burton, Alan Bloom and Patrick Brazzill all from Ernst & Young if you google them you can get onto a "contact me" page - that is how I got through to them.

Fingers crossed you all get your money soon. I still have a small amount left in my account, once everyone has got their money I will be getting the rest out as soon as possible - wouldn't trust them now!