New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

PanicButton

Spoke to KE AGAIN today and apparently nothing seeems to have been done for me since my call of yesterday. The helpful lady told me that I hadn't been put on the "trace list" but that she would do so immediately and would make a complaint on my behalf to the administrators!
Why am I not jumping up and down with joy?

zaphod_beeblebrox_2

I don't understand why KE/ING couldn’t take a moment or two to update their website since Thursday 18:00, a simply explanation would help

Martin, Dan, INGSpokesperson any comments ?

The_Prodigy

I've just rang them again. What a surprise, they didn't have any notes on my account regarding the phone call I made to them on Saturday. They have now taken all my details to pass on to a superior to investigate and I am now back to waiting 48 hours for a call back.

d10

My 48 hrs will be up this evening for a reply from KE regarding missing money(had called them monday evening) - no money yet so will let you all know if it arrives today!
Its completely frustrating!

jacara2

d10 wrote: »

My 48 hrs will be up this evening for a reply from KE regarding missing money(had called them monday evening) - no money yet so will let you all know if it arrives today!
Its completely frustrating!

I believe that when this is all finally resolved...and I'm sure it will be...there will be a substantial inquiry into how this fiasco unfolded.It is very important that all evidence of the appalling manner in which this has been mis-managed should be kept and hopefully presented to whichever body decides it has the authority to investigation malpractice,which this certainly is!!

robborollover

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Just had a phone call from Karl at KE. He says that anyone who is still missing their money is being investigated on a personal basis. He said that my money was released today and would arrive in linked account no later than Friday, possibly before.

The money is being sent via swift payment.

For what it's worth I believe him.

But to anyone on here who hasn't had an email or phone call to say their individual account is being investigated - it probably isn't.

Get back on the phone to them and make sure they have all your details recorded (as mine went missing first time round).

I can't be sure, but I want to impress upon you that I still think if you don't register your missing money with them it's probably been 'overlooked'


Sounds good news Caretaker, hang on in there we who have got our money are rooting for you all.
Very good info Caretaker im sure bottom paragraph is true !!!

nusaver

Hi Guys

Just checked my linked bank & my money has arrived:beer:

Hope there are many more to follow this afternoon

pandpc

Hi All,

This is just for your information:

In order to 'test the water', on 08/10/2008 I requested £100.00 to be withdrawn from my Edge account by BACS into an HSBC linked account. £100.00 duly disappeared from my Edge account on 09/10/2008 but did not appear in the linked account until 17/10/2008.

Full of hope on the morning of 09/10/2008 I requested £30,500 to be withdrawn from my Edge account by CHAPS, expecting it to appear in my linked account the same or next day. Nothing happened until 15/10/2008 when the £30,500 and the CHAPS charge were deducted from my account. The CHAPS charge has now been refunded but the refund date is 07/10/2008, i.e. 2 days before I made the request!

However, the £30,500 has still not appeared in my linked account so today, like many others on this forum, I phoned KE on 0115 983 6332. To my surprise I got an immediate answer. A girl called Carly explained that there had been a problem with a small number of transactions and that the money was in a holding account. She added my details to a spreadsheet and said they would be sent to ING and that I could expect the money to be in my linked account by 18:00 on Friday 31/10/2008.

Here's hoping.

Haider

:T congrats nusaver:T

robborollover

Whhhhhhhhhhat Congraulations Nusaver...............lord Its A Happening !!!!!!!!!!!!!