New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

paulwaiting

Just sent the emails and called KE (0115 9536332) to make sure I'm on the spread sheet for tomorrow ! The music on hold was once used as the theme tune to a TV comedy with the words " I'm H A P P Y ", somebodies got an evil sense of hummer.

zaphod_beeblebrox_2

carlostk, your posts are a welcome addition, many thanks

normanb_3

This is beyond a joke. 3 weeks and still no money.

Ing have announced that they have taken responsibility for the assets and liabilities of Kaupthing Edge. So ultimately, it is Ing that is defaulting on its Kaupthing Edge subsidiary's payments to customers.

Ing has a responsibility to make these payments now and to recover any frozen monies from Adminsustrators, clearing banks, or cyberspace at their leisure, not at ours.

Ing know from Kaupthing Edge who is owed what. Is it lawful for Ing to hold on the customers' money on the premise that it is temporarliy inconvenient?

Ing don't appear to have realised that they have a primary duty to fulfil their contract with customers and are content to let it appear they are unable to make payments because third parties (Administrators to Kaupthing Edge etc) won't allow it.

Any organisation with any integrity or interest in its reputation (obviously not Ing) would make the payments to individuals first and follow up their internal recovery/balancing actions later.

I believe Ing is in breach of trust, if not behaving unlawfully.

UnhappyHarry

carlostk wrote: »

I would not play their game of "let's teasingly feed hope to our depositors, so that we can prolong their missing deposits as long as we can"

Take proactive action. Get out of their loop of false hopes and contact the media, Financial Ombudsman and ING's CEO and Customer Manager.

carlostk is right. they've been stringing everyone along for weeks now with false promises and lies.

This needs the public awareness raised, as that's the only thing that will worry ING.

The lack of support from politicians and the Treasury has been shameful.

What about a large LY-ING banner on Tower Bridge..?? :j

bigg

carlostk wrote: »

I would not play their game of "let's teasingly feed hope to our depositors, so that we can prolong their missing deposits as long as we can"

Take proactive action. Get out of their loop of false hopes and contact the media, Financial Ombudsman and ING's CEO and Customer Manager. You'll find my letters and contact details in past threads today.

Whatever issues with the administrator or clearing bank has NOTHING to do with us. They must return our monies immediately and resolve their issues among themselves, not while holding our monies at ransom. Unless you are a suspected terrorist (don't think any of us are), THEY DO NOT HAVE THE AUTHORITY, NOR THE POWER TO FREEZE OUR MONIES!!!

Anyone calling KE/ING, don't fall into their "we have administrator and clearing bank" issues TRAP/LOOP.... just tell them: WE WANT OUR MONIES NOW!!! YOU (KE/ING) CAN SOLVE YOUR ISSUES AMONG YOURSELVES LATER! YOU DO NOT HAVE THE POWER, NOR AUTHORIZATION TO HOLD MY MONEY!

The funds to pay us back were provided by our own FSCS and should have not gone anywhere near the administrators.

theFury

Just out of interest, are people calling or emailing the financial ombudsman? Sorry if this has been posted already, it's just I want to log a complaint but want to be sure I'm doing it in the right way, and the way everybody else is doing it.

robborollover

bigg vbmenu_register("postmenu_15390605", true);
MoneySaving Stalwart


Join Date: Sep 2007
Location: House
Post Count: 421
Thanked 253 Times in 125 Posts



I am compiling a list of contacts, Please contact as many of these as possible and post any others you know of.



Just to say before I got my money yesterday I E mailed Johan NO Wit CEO of ING, 7 days ago.
To date I have had no response whatsoever from him or ING

Ippylady

UnhappyHarry wrote: »

carlostk is right. they've been stringing everyone along for weeks now with false promises and lies.

This needs the public awareness raised, as that's the only thing that will worry ING.

The lack of support from politicians and the Treasury has been shameful.

What about a large LY-ING banner on Tower Bridge..?? :j

That's the spirit - remember what media attention Fathers For Justice used to get with their protests, this was pointed out to me! If any protest are organised count me in to!

jacara2

robborollover wrote: »

bigg vbmenu_register("postmenu_15390605", true);
MoneySaving Stalwart


Join Date: Sep 2007
Location: House
Post Count: 421
Thanked 253 Times in 125 Posts



I am compiling a list of contacts, Please contact as many of these as possible and post any others you know of.



Just to say before I got my money yesterday I E mailed Johan NO Wit CEO of ING, 7 days ago.
To date I have had no response whatsoever from him or ING

EVERYBODY STILL WAITING NEEDS TO SEND CARLOS' LETTER TO ALL CONTACTS LISTED PREVIOUSLY!!!GO BACK A PAGE IF YOU'VE NOT SEEN IT.

2little2late

Best bet is to visit the web site www.financial-ombudsman.org.uk and fill in the PDF or Word on line form, print it off and post it with any substantiating documents.