Kaupthing Edge Interest and CHAPS Fee Refund Discussion

10_66

I was told by an ING Customer Service Manager that for anyone who hasn't yet closed their account, that it might be better if they waited until the KE accounts have been incorporated onto the ING system before any closures are made. He said just to make withdrawals and then close when things have settled down (not much use to me, as I tried closing my account on 7th Oct and am still waiting for my money).

chloecat_2

Finally got a reply from Kaupthing, have pasted it below. Hope you all get similar and they keep their word:

Dear .....


Thank you for your e-mail regarding payment of backdated interest / refund of CHAPS transfer fee.

ING Direct will refund the loss of interest on your Kaupthing Edge account that resulted from payment delays. CHAPS fees will also be refunded in cases where the payment was not sent within the normal timescale.

Regular updates continue to be posted on the website www.kaupthingedge.co.uk <http://www.kaupthingedge.co.uk>

Yours sincerely,

Steve Drew
Customer Services
Kaupthing Edge

ES10

hometune wrote: »

Im keeping £100 in my KE A/C to keep it open as this is the minimum amount you need to leave in there! When I receive my CHAPS refund and interest I will then be closing the account but not till then!

I haven't kept any money in there and I can still log on to my account which is frozen in time ..showing my transfer on the 7 October (which of course didn't happen on that date)....I was hoping at the end of the month to see the interest till the date they actually took the money out and then transfer and close - somehow think that I will still be looking at the same screen by christmas.

BTW I had money with Bradford & Bingley when they were taken over by Abbey ..it was seamless there was none of this waiting until systems were integrated crap...

chloecat_2

Got my chaps fee refunded today so i consider myself a very lucky cat!

jemimapd_2

My chaps fee has also come in this morning. As interest is usually added on the 1st of Month I am going to wait to see what happens next week and if my missing interest has been added to the minute amount I left in there I shall then close the account. I consider myself very lucky and my heart goes out to the 90+ people I saw on the list on the main thread yesderday still waiting for all their money. I am sure people's health has been affected by this. I also consider myself lucky to have been part of this support forum. Thank you all.

mobfant

I got the CHAPs fee refunded today as well. Not too worried about the interest, more than enough just to have the money safely out.

PJL1

Saw your posts re refunds so checked my KE account. Not only have they refunded CHAPS for delayed transfer but also the CHAPS charge for large amount transferred out on 7/10 and received by some stroke of luck on 8/10!

rhinestonemaiden

CHAPS £34000 7th October 4pm RECEIVED Linked Ac 20th October CHAPS refund received 29th October 2008

CHAPS £20 fee received today.

hometune

Received CHAPS fee refund today! Hopefully the interest will follow soon!

bmwalker340

Is anyone else having problems looking at the main discussion thread, the ING/Kauphting bacs/chaps discussion 24th October one? I can't seem to get into the thread...