Kaupthing Edge Interest and CHAPS Fee Refund Discussion

henden

Despite ING issuing a notie that all missing interest would be paid on (about) 1st December we have still not received any in our two accounts.

BUT we have received the response copied below basically saying 'we have no clue - try chasing the Administrators'.

Those of you still looking for the extra CHAPS refund - do be sure to look at your account at the time the first fee was deducted. Our refund (ony 1 so far) was back dated.

Latest from KE.....

Thank you for your secure message.
We are currently working hard to resolve all issues since the 8th October 2008. We do not have any timescales for when this will be completed.
If you wish to complain, you can do this in writing to the following address:
Administrators of Kaupthing Singer and Friedlander
1 Hanover Street
London
W1S 1AX
If you have any further queries, please don''t hesitate to get in touch.
Yours sincerely
Jennifer Sargent
Customer Services
Kaupthing Edge

katybull86

Just to record that on 31 December my KE account was finally credited with the duplicate £20 that was deducted from the original withdrawn amount from October. The entry on the statement actually shows that this was refunded on 9th October, but I know for a fact that this entry was not on the statement until 31 December. How this can be acceptable from an auditing point of view I don't know.

Anyway, I have now been fully paid up with the "missing" interest and both CHAPS fees. I have withdrawn the remaining balance and closed the accounts and can now put the whole sorry debacle behind me.

Many thanks for all the support I received from the people on this site during those dark days when my life savings were floating around in cyberspace. I shall stick to UK banks from now on (the few there are still left, that is).

Good luck and Happy New Year to all.

The_Prodigy

henden wrote: »

Despite ING issuing a notie that all missing interest would be paid on (about) 1st December we have still not received any in our two accounts.

BUT we have received the response copied below basically saying 'we have no clue - try chasing the Administrators'.

Those of you still looking for the extra CHAPS refund - do be sure to look at your account at the time the first fee was deducted. Our refund (ony 1 so far) was back dated.

Latest from KE.....

Thank you for your secure message.
We are currently working hard to resolve all issues since the 8th October 2008. We do not have any timescales for when this will be completed.
If you wish to complain, you can do this in writing to the following address:
Administrators of Kaupthing Singer and Friedlander
1 Hanover Street
London
W1S 1AX
If you have any further queries, please don''t hesitate to get in touch.
Yours sincerely
Jennifer Sargent
Customer Services
Kaupthing Edge

Kaupthing Edge staff supposedly passed on my request for a CHAPS refund to the Administrators back in December. I've given up waiting for my £20 and have sent a letter to the Administrator requesting it.Thanks for the address.