Tesco misprice policy discussion area II

Lisa_n

R & R is Refund and Retain

The Policy is behind the CS desk - large blue board with writing on

MyUserNamesTaken

Refund and retain. It means if you are overcharged, you get a full refund and the product for free. You'll find the policy displayed on a huge blue board behind the CS desk. It starts with something along the lines of:

" And if things don't add up..."

mistyarthur

redfox wrote:

I can't see how they would be any more prone to a) or b) than any other place in the case of an incorrect price. As long as you are charged the price as shown, all they have to do is give you back the amount over that price.

Somebody recently said though that they had worked out the rough amount of misprices on their weekly shop and tescos was the worst out of all the supermarkets because they just put out things like the posters without checking .

I know theres a thread on morrisons bad pricing but that more depends on your store whereas tesco tends to be countrywide.

bm144

i have to get this out of my system and need advice on what to do next here goes. when driving into my usual store today (chorley) i noticed a banner i quote [B]'All clothing Sale [/B] items 1/2 original price or less www.Tesco.com/clothing'
after buying a top that cost more than half price in the sale i went to the clothing desk to see what they had to say, they were really busy so i went away and came back an hour later. When i explained to the girl about the banner her respose was 'the signs in here don't say that and the banner says up to 1/2 price' i quickly corrected her that 'up to' was never mentioned in the sign. after another few minutes of me trying to prove my point she said these are the signs that count. i left by saying ok then i will just put in writing.
it continued i was so angry about the way in which she spoke to me i headed downstairs to customer services and again explained my story. The girl from clothing was asked to check the sign. after doing so she said that offer only applies online.
surely not! where do i stand somebody help me!

jo--king_3

i think they are trying to get out of a refund, they don't show online prices in store.

Hey_Dude

bm144 wrote:

where do i stand somebody help me!

Contact Head Office Customer Relations - Freephone 0800 505555 - explain what happened - you ARE entitled to R&R - signs outside the store do count.

Keep trying till you get a helpful dude at Head Office - ask them to contact the store - or send you an e-mail confirming your right to R&R.

Good luck!!

Duder

boltonangel

bm144 wrote:

i have to get this out of my system and need advice on what to do next here goes. when driving into my usual store today (chorley) i noticed a banner i quote [B]'All clothing Sale [/B] items 1/2 original price or less www.Tesco.com/clothing'
after buying a top that cost more than half price in the sale i went to the clothing desk to see what they had to say, they were really busy so i went away and came back an hour later. When i explained to the girl about the banner her respose was 'the signs in here don't say that and the banner says up to 1/2 price' i quickly corrected her that 'up to' was never mentioned in the sign. after another few minutes of me trying to prove my point she said these are the signs that count. i left by saying ok then i will just put in writing.
it continued i was so angry about the way in which she spoke to me i headed downstairs to customer services and again explained my story. The girl from clothing was asked to check the sign. after doing so she said that offer only applies online.
surely not! where do i stand somebody help me!

i saw that sign at chorley on monday - but i didn`t fancy a row with CS, as all the managers there now know me and one smarmy bar steward follows me around the store. you should definately call H.O. YOU ARE RIGHT, and i can almost guarantee that chorley will have now taken the banner down, which basically admits they are at fault

bm144

i thought the same thing so i took a photo of the banner on my phone

dragonfly02

can someone please give me a link where you can PAY/BUY CLOTHES ONLINE because to my knowledge you can not do this, am i wrong?

abijanzo

bm144 wrote:

.......she said that offer only applies online.
surely not! where do i stand somebody help me!

What a load of utter codswallop - they dont even sell their clothing online!!!!!!! They really do speak out of their bottoms!