Tesco misprice policy discussion area II

toadyfrog

spa2k wrote:

Incidentally, the poster isnt there to highlight offers, it is there to give the various chart positions, it just happens that there are some prices mentioned on it (albeit that they are usually the wrong prices!!)



If the purpose of the posters is to give chart positions why have prices on at all, surely this will stop the problem of misspriced cd's altogether

spa2k

dragonfly02 wrote:

ok so what if the vicar went into Tesco's to buy food for the local homeless shelter and accourdingly purchased
20 packs of toothpaste
20 face flannels
20 deodrant
20 packs toilet roll
20 duvet sets
having checked mse firstly? and who's to say these people are buying 10 haddock are not giving it away to people more needy?

we can all make up scenarios...i suppose those that are buying 6 cds are giving them to family and friends...the fact remains that the vicar made his purchase based on pre-read information and would have known that he was going to be overcharged.......he went into the store with the intention of getting goods for free.....i wonder if a vicar would actually do this???

lisawood78

Sophie_MK wrote:

I am a bit confused? Do you work for Tesco? ????

I seem to recall that he does.
:rolleyes:

jeffjeff

spa2k wrote:

A poster that is printed up to two weeks in advance is almost definately correct but a computer system that can be updated daily is almost definately wrong......kind of doesnt make sense to me.

Short shelf life i agree with, however cd's are sale or return so the shelf life would not affect the selling price. As you stated, the poster date was 26/12/05...a minimum of two price changes have happened on entertainment since then so it is not the case that the poster IS correct.

I also would not walk away if i was overcharged on 60% of my purchases and i have no qualms with the use of the R&R policy in instances such as yours. And you are right, people do want to pay the advertised price...another scenario is the large hanging posters, they too are centrally produced, but i can also produce them instore....if the poster is wrong (which they often are) then i will produce one that reflects the current selling price and then display that one. We do not have the facility to produce new chart posters hence the instore maintenance of them.

As I say, these were January sale prices and my transaction actually took place 2 weeks ago, in case you missed that bit.
In my experience short shelf life DOES affect selling price. Tesco's cd suppliers will have given them a discount/rebate on these items and Tesco pass it on. It is not out of the kindness of their heart that they do this - they are simply passing on a reduction that they themselves have received.

You go into a store late Dec / early Jan and see that some product is reduced in price - it's fair to assume a sale is on and the prices on display are what they actually want to charge you. In any case what sort of incompetencies are we expected to believe go on between Tesco and their printers that out of a sample of 8 items, 5 have been incorrectly priced?

letsgobilliejoe

wrote:

Just to turn it around for a moment, if the price you were charged was lower than advertised on the poster, would you insist on paying the poster price????????

QUOTE]

well, quite obviously not. but seeing as you are supposed to be charged the lowest price advertised for a product (anywhere in the store - could even be on the ceiling!), one is totally within your rights to use Tesco's generous policy against them. if they were to refuse, i'm sure the Trading Standards Act 1987 would have something to say about it!

rebeccaj

spa2k wrote:

the fact remains that the vicar made his purchase based on pre-read information and would have known that he was going to be overcharged.......he went into the store with the intention of getting goods for free

and that's the whole point of what some people here are doing that is wrong. It is pre-meditated, deliberate and intentional to get free (and in many cases, high value) items from Tesco. Not an unfortunate or occasional overcharge for which the R&R policy exists.

Many people here are definately abusing the policy badly and sailing pretty close to the wind in doing so I would think, I'm sure deliberate intent to deprive someone/thing of an item knowingly is an offence.

Tesco will remove this policy very soon I'm sure and as always, a few greedy people will have spoiled it for the majority. :mad:

BobBlueUK

letsgobilliejoe wrote:

if they were to refuse, i'm sure the Trading Standards Act 1987 would have something to say about it!

Consumer Protection Act 1987 maybe?

toadyfrog

rebeccaj wrote:

and that's the whole point of what some people here are doing that is wrong. It is pre-meditated, deliberate and intentional to get free (and in many cases, high value) items from Tesco. Not an unfortunate or occasional overcharge for which the R&R policy exists.

Many people here are definately abusing the policy badly and sailing pretty close to the wind in doing so I would think, I'm sure deliberate intent to deprive someone/thing of an item knowingly is an offence.

Tesco will remove this policy very soon I'm sure and as always, a few greedy people will have spoiled it for the majority. :mad:

I still say that when an r&r is given why do they not change the price then, why in some cases is it still MISSpriced 2 weeks later. Don't tell me the customer isn't being overcharged the label is wrong.

By the way I'm between jobs at the mo, so I'm free if tesco want to employ me to find missprices for them rather than myself

MyUserNamesTaken

spa2k wrote:

At which point did i accuse YOU PERSONALLY of fraud? This is not the first time you have chosen to be abusive and i even tried to help privately which you chose to ignore...your choice, but i know who i am more comfortable being!!!!

You first said this:

spa2k wrote:

...when people actually know that they are going to be charged more than the SEL indicates, are they really being overcharged?? A question that is open to debate......and as for people who buy several of one item that they cant possible need (CD's, vacuums, etc etc) then it can be tantamount to fraud (obtaining goods by deception)

In direct reply to a post made by me:

spa2k wrote:

So, despite the fact that you/someone has scanned the product to find out the price that you/someone KNOWS that you will be charged when you go through the till you still claim ignorance and ask for an R&R....its the same as obtaining goods by deception,(the argument being that you knew the price you would be charged when you scanned the item either at the self scan tills or at the instore scanner).....wonder what law you can quote to get out of that one?

By saying "you/someone" in direct response to me, you implied me.

I wouldn't say my posts are abusive. If you feel they are, report them. I consider Tesco employees like you and Fatty posting in defence of Tesco by trying to shift the blame on to customers to be far more insulting. Your assertion that those who know the prices before going through the till are obtaining goods by deception is also highly insulting and applies to a great many people who post to this thread. Not only have you accused me of fraud (albeit with no basis in Law whatsoever), you've accused everyone who has bought an item knowing they will get overcharged. Back up from a Tesco union rep isn't going to help, spa2k. Personally, I think your attitude towards customers is disgusting.

Incidentally, don't lie on here to try to save face. You've never pmed me in any way, shape or form. I don't need help from you.

Hey_Dude

Sophie_MK wrote:

Your last post made me smile! I like your wit!

I'm not here to argue with people. As I said previously, Tesco are their own worst enemy and of course it's only natural that people will take advantage. However, for my own conscience, I could not knowingly go in there and specifically pick out things, hoping for an R&R.

There are many money saving scenarios which, depending on your moral stance, may be considered questionable.

For example, I used the excellent advice on MSE to get my Sky bill reduced for 3 months - IIRC Martin's article specifically advised you to tell Sky that you wanted to cancel your subscription (even if you had no intention of doing so) - in the hope that you were offered a sweetner - and if you weren't then to tell Sky you need time to think about it.

Is this immoral? Not IMHO - it's a tactic of saving money.

When I hit Tesco's for R&R I do so with my eyes wide open - I get to feed my family great treats and I treat my wider family.

I sometimes buy a couple of the same CDs and make a small profit from this.

But prior to becoming aware of Tesco's R&R policy I have on literally dozens of occasions shopped at Tesco and found that I had been overchraged or even charged for items I didn't buy.

I spend about £100 each week on-line at Tesco - I have insurance with them (though will probably use MSE to get a better deal soon!) - I use their credit card - I use their petrol stations.

So I for one lose no sleep over R&R - I say each to their own - and the mark of this excellent site is "Consumer Revenge".

That's just my 2 pennies worth.

Duder