Tesco misprice policy discussion area II

stevie_show

While waiting at CS for about 10 min a couple came up with a PLAYSTATION 2 in their mits ,a bit anoyed that the sel was something like£94.97 and the product scanned at £117.97

I nearly died when it registerd in my brain what they had just complained about

Unless you sell me that ps2 for £94.97 I wont be happy thats misleading...
he said
I expect you got your ps2 free did you not also fight the case of the others or at least tell them point out the policy and stand by them,

Drbutler

after getting my freebies I went to the ps2 isle but a member of staff was just taking one down (only 2 on shelf).I tried scanning xbox but that was right. I told them the r+r but they had not even paid for it then so what can you do

m_will

ashy_mashy wrote:

A few silly questions since I've never been fortunate enough to be overcharged:
No1. what is SEL

SEL = Shelf Edge Label

ashy_mashy wrote:

No2. where is this yellow poster or just poster that everyone talks about, I hardly see any posters in my tesco

The A4 yellow promotional posters tend to be displayed next to shelves of items on special offer. I have seen them on stacks of toys in the aisles generally. They sometimes have expiry dates in small characters and, if the date has passed then the price may have gone up and, if it has, this is an easy freebie. Some CS staff may argue that the offer has expired so initially refuse a refund but with a bit of perseverence you may be lucky, as it is unreasonable of them to expect you to read all the small print and it is still a misleading price.

ashy_mashy wrote:

No3. how do you know if you will be overcharged for something because some people seem to go out with the intention of finding things that they will be overcharged with and they manage to find it(even if they haven't been posted on this forum). I may be mistaken and they actually intended to buy the item and happened to get lucky.

The best way to check is to use one of the blue price checkers sometimes found around the store. There is a list of locations of these on another thread.

ashy_mashy wrote:

No4. Say if a poster says a very low price and gives an expiry date on the poster aswell but the poster is there the day after it expired, is that counted as misguided pricing?since tesco can argue that the expiry date is on the poster and I should have looked?is the trick to getting a misprice to go the morning of the day after the offer expires before they have had the chance to take the posters down?

Yes, although you may need to stand your ground and ask to speak to a manager.

ashy_mashy wrote:

No5. What if the tesco manager disagrees that they have such a policy, how do I show them that I am right?

The policy is usually shown on a very large poster behind the Customer Service desk but it may have been removed or obscured. I have never had a manager who totally refused a refund after a bit of discussion.

ashy_mashy wrote:

No6. when there is a misprice in one town, will there be the same misprice in all tescos across the country?

This definitely seems to be the case for a lot of items, particularly CDs, DVDs, books and meat but there may also be some local misprices too.

ashy_mashy wrote:

No7. when something is scanned with the wrong price, do I tell the till person or do I wait till I've paid and take the reciept to customerservice?

If you want to get the item for free then definitely not as they can get the price corrected and you walk away having paid the lowest price. If you complete the transaction (i.e. pay the overcharge) and then take the item and your receipt to the Customer Service desk you should get a full refund and keep the item.

ashy_mashy wrote:

No8. I have heard alot of people getting free CDs, which ones are mispriced and how can I tell they are mispriced?

Have a look at the Tesco Misprices thread (Here) and CPJackson's site (Here) for the latest known misprices and give these a try. Alternatively, look at the chart posters, SELs and product stickers for any discrepancies and double check the price at a price checker. If it's not the lowest one found then you have spotted a new one so make sure you post the details on the Misprices thread and CPJackson.

Above all don't be too greedy and buy more than you need. Buying more than one of any item may attract attention and some stores have a 'bulk buy policy' restricting the number of items you can purchase (or more likely get a refund on) to 2, 4 or 6 items (varies from store to store).

Remember to always be polite but firm. People have been escorted from the store by security and some banned so don't give them any excuse for this. Happy hunting.
:snow_grin

georgiac

Quote:
Originally Posted by ashy_mashy
No3. how do you know if you will be overcharged for something because some people seem to go out with the intention of finding things that they will be overcharged with and they manage to find it(even if they haven't been posted on this forum). I may be mistaken and they actually intended to buy the item and happened to get lucky.

The best way to check is to use one of the blue price checkers sometimes found around the store. There is a list of locations of these on another thread.


Please do you have a link to the Price Checker locations thread, I've done a search but can't find it. Thanks

Addy

georgiac wrote:

Please do you have a link to the Price Checker locations thread, I've done a search but can't find it. Thanks

Here it is.

georgiac

Thanks Addy - I've never been in the Shop but Don't Drop area before. That's really useful.
Cheers

Oakey22

what happens if the sign says that the offer ended on say the 24th of december? does that mean you cant use it against r+r?

sarahg1969

Oakey22 wrote:

what happens if the sign says that the offer ended on say the 24th of december? does that mean you cant use it against r+r?

No - you can. They have to sell to you at the lowest displayed price, and, as a customer, it's not up to you to scrutinise the SEL to see if there's a sell-by date on it. They will try and argue otherwise, of course, but if you are firm, then you should be in luck and get your r&r.

Sarah

Oakey22

i have seen one of those £50 off posters, if you buy the 17" samsung with the starter pc.

Might have to have a go and see if i can get it

VenuS

I have been looking through these pages for a while now, and it boggles me to why the CS people are always against customers getting R&R's.

Are they docked wages if they give R&R's? Surely there must be something around for them to be so obnoxious to customers who clearly have been overcharged?

I have been overcharged in the past, but I hate confrontations, and feel even though I will be right, I will be scrutinised infront of everyone.

Maybe someone who works at Tescos could enlighten me please?