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Barclaycard fraud - happened to you?
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This is the 1st time this has happened to me , any advise? Does anyone know they number for there security dept in the UK ? I know they have one as i only spoke to them about 2 weeks ago when they wanted to check some transactions.... i'm now guessing someone was pinging my card and they did know this but never re-issued another card to me.
I have just found out that it is my new card that the fraud was commited on.At this point i have never used the new card.
I'm going to pay off the balance and move from Barclays ... i never liked them in any case after they stung the OH for £120 bank charges for a few quid being OD.
It makes no difference to how you will feel about them, but Barclays and Barclaycard are completely different sets of Plonkers. I don't much like either of them though!
When barclaycard wrote to me the number they asked me to call was 0800 0851721 (this was for a specific reason, they may not accept general calls on a freebie number.) The Direct Line they quoted was 01604 614845. I have no problem at all about sharing these numbers, the little so and sos make life so difficult for us when we try to go through official channels, that they can hardly blame people for doing whatever they can to get their complaints resolved.
Good Luck Simmmy.
JulieEccentric hedonistic genealogist, now *resting* after far too long working in Insurance Claims, the Building trade, running a B&B, and Adult Ed. :A0 -
I've now posted my disclaimer forms (along with a complaint letter outlining how hopeless they've been and that I've contacted Watchdog and the various financial advice columns in the dailys) recorded delivery and according to the Royal Mail track and trace facility they were delivered from their Wigston office 12th Oct. 2008. So if the spiel on the Barclaycard letter is to be believed I should hear from them on or before 22nd Oct. (10 days later).
I'll keep you posted, in the meantime, the more people that get on to Watchdog et al, the more they'll take notice, don't just think it - do it.0 -
I've now posted my disclaimer forms (along with a complaint letter outlining how hopeless they've been and that I've contacted Watchdog...
I'll keep you posted, in the meantime, the more people that get on to Watchdog et al, the more they'll take notice, don't just think it - do it.
I went to have a look at my online account tonight and there was no change, still there, still full of megafraud and unusefulness, and I have to admit I lost my cool a teensy bit. I've been trying to be calm and polite in my dealings with the Minions of Darkness, and save my rants for this forum and the 'usband, but tonight something broke. I've sent them a *secure* email telling them I am extremely unhappy, and while still being polite-ish, the sarcasm is starting to show. I've also mentioned that if I don't get an instant reply, I will *WILL* be going to the Media, the Financial Ombudsman, and anyone else I feel may be of help. (A psychotherapist, if this goes on much longer....) I really fail, completely and utterly Mega Huge Ultra fail, to see how such a large financial institution can be so ludicrously inefficient, shambolic, and yet still be trading.
Apologies for the rant, I am really annoyed tonight.:mad::mad::mad: It has been a bad year for dealing with Weebles in Officialdom.
JulieEccentric hedonistic genealogist, now *resting* after far too long working in Insurance Claims, the Building trade, running a B&B, and Adult Ed. :A0 -
I had a response to my email this afternoon: it's so funny it made me laugh...What a way of giving yourself another week to do nothing....
Thank you for your e-mail.
I am very sorry that you have had cause to contact us again.
In the circumstances I have forwarded your query on to our
Customer Relationship Unit who are a specialist team who manage
queries of a serious nature.
A member from this team will be in touch with you by either telephone
or letter within the next 5 working days. However, should you need to
contact them directly, their telephone number is 0844 556 0104
(from abroad 00 44 1642 382302), and the team are available
Monday to Friday 9am to 5pm.
Please be assured that your concerns will be investigated in full.
In the meantime, I would like to take this opportunity to apologise for
the delay and the inconvenience caused to you.
Eccentric hedonistic genealogist, now *resting* after far too long working in Insurance Claims, the Building trade, running a B&B, and Adult Ed. :A0 -
snoringunicorn wrote: »It makes no difference to how you will feel about them, but Barclays and Barclaycard are completely different sets of Plonkers. I don't much like either of them though!
When barclaycard wrote to me the number they asked me to call was 0800 0851721 (this was for a specific reason, they may not accept general calls on a freebie number.) The Direct Line they quoted was 01604 614845. I have no problem at all about sharing these numbers, the little so and sos make life so difficult for us when we try to go through official channels, that they can hardly blame people for doing whatever they can to get their complaints resolved.
Good Luck Simmmy.
Julie
Thanks for the reply... i have had £555.92 re-credited to my accouont after the £614.94 fraud transaction without having returned the fraud forms back to Barclays. The differance of £59.04 is because of the collapse of the £ around the world as they credited back the same 3360 (i still don't know what currency it is). I got onto them straight away and they said they would credit it back. I am still going to post the fraud forms just incase they don't.
I understand that Barclays bank and card are differant but it is the same bucket in which they do there business but go down to your local branch and get talking... I did ... i then got to speak to a supervisor at Barclaycard not a CS rep only concerned about the rate of calls he or she can get through,this in my honest opinion this helped also get onto this number 0800318665 it is the fraud prevention advisors and ask WHY this has happened and why the system let you down.
They have probably paid back to my account to stop me bugging them.
Now... where are my points and how do i cash them.0 -
Thanks for the reply... i have had £555.92 re-credited to my accouont after the £614.94 fraud transaction without having returned the fraud forms back to Barclays. The differance of £59.04 is because of the collapse of the £ around the world as they credited back the same 3360 (i still don't know what currency it is). I got onto them straight away and they said they would credit it back. I am still going to post the fraud forms just incase they don't.
....<snip>... Now... where are my points and how do i cash them.
Glad you have received the majority of your money back simmmy, and lets hope they refund the rest pretty sharpish.
My story is getting more and more ludicrous by the minute. I re-read that smug email received on Saturday, and just thought that we are getting nowhere: they still have my money, and every time they write to me they just give themselves more time to deal with it. I don't need to be told *there there dear*, I want ACTION!
On Monday, I checked my account, and no change, but now the new minimum payment I have to make for November is nastily waving away. Any payment by me would be paying back on the fraudulent transactions now. Enough is enough :- Monday afternoon I phoned the office of the Financial Ombudsman, and it was a real pleasure to speak to them. Simple, Direct and upfront. They gave me clear advice on the legal position, and while Barclaycard, technically have another three weeks to give me their *Final Position* in writing, the Ombudsman has already taken the matter on and will write to the Minions of Darkness for me.
Today I phoned Barclaycard again - I tried your number Simmmy, but there is one digit missing - I got through on the number I used last time. This call has got me rolling round the floor with hysterical laughter. It is definitely another *it could only happen to me*. I explained about the email from their compalints department telling me they take my complaint very seriously, and that their Special Complaint People will respond to my second complaint that they haven't dealt with my original complaint in accordance with their complaints procedure. (huh?:rotfl: )
I also explained about reporting things to the financial ombudsman. The guy on the phone seemed puzzled that I was getting irritated about the matter, and asked me if I had returned the dispute forms they received two weeks ago. (I know they received them not only because the post office told me they had, but the same Barclaycard office told me they had received them). They have now UnReceived them. They wanted to send me some more forms so that they could have another ten working days to deal with them.
I very patiently told the Nice Man that it wasn't personal, but I was Going To Lose The Plot. The Nice Man put me on hold while he went away to try and find someone else to deal with this Manic Woman who wouldn't go away and Wouldn't Be Reasonable. Obviously no one else would talk to me, so he came back again, and promised me that the money would be back in my account by tomorrow. <audience laughter>
Now we know folks, don't we, that it is all going to go Horribly Wrong for someone, very, very sooon....:):):)
Watch This Space. I really really want my £4000 pounds back, just for the pleasure of being able to close my account.:beer:Eccentric hedonistic genealogist, now *resting* after far too long working in Insurance Claims, the Building trade, running a B&B, and Adult Ed. :A0 -
I am a bit concerned that there are people on here that have received their money back WITHOUT sending their forms back...
...yet I HAVE sent my forms (about 3 weeks ago now) and haven't had anything.
Obviously great news for the people getting it sorted, but I'm getting pretty fed up. You wouldn't believe the time I spend each day thinking about this, or checking my bloody online account management page.
I think I'm going to call them in a bit to hear some junk...** Mobile Phones.... I'm here to help **0 -
Just called, what a waste of time!
I was just told to wait for the fraud forms to be processed, MAN HOW LONG DO I HAVE TO WAIT!!! Grr!!!** Mobile Phones.... I'm here to help **0 -
mike_wall15 wrote: »Just called, what a waste of time!
I was just told to wait for the fraud forms to be processed, MAN HOW LONG DO I HAVE TO WAIT!!! Grr!!!
Did you call the call centre Mike, or a direct UK number? It hasn't acheived a great deal in action terms, but because the call centre staff are just concerned with quick throughput of calls, at least I've felt the fraud centre staff hear the words I'm saying. Maybe losing the plot, (as I did, while saying very calmly in a semi-psychotic way that it *wasn't personal*) might do the trick. I am 99 percent sure that nothing will happen, but at least today I got someone to promise that X would happen by Y time. That will be a stick to use to beat them with the next time I call. I also found calling the office of the Financial Ombudsman very calming.
Maybe they have Unreceived your forms as well. Their terms of service say they should deal with a fraud situation within ten working days, which is what i kept on banging on about today, repeating it over and over again.
I also want the famous explanation of how this came to happen - my first complaint, and then this fabulous Super Sekrit Mega Customer Service Unit who are meant to be responding to my second complaint.
The whole situation here shows how random the settlements are, and literally how screwed up the place must be. I have never, in long years of working in admin, seen anywhere (apart from the DHSS as was, perhaps) that has so many different people completely failing to deal with two or three bits of paper.
Julie
Waiting for the morning, like the condemned man, to see if anything has happened.....:cool:Eccentric hedonistic genealogist, now *resting* after far too long working in Insurance Claims, the Building trade, running a B&B, and Adult Ed. :A0 -
Hi Julie
I just called the number on the back of the card (the international one as it's included in my allowance). I was through to the UK call centre.
Hopefully you will get somewhere tomorrow, in which case, I'll call that number too! I very much doubt you will have anything sorted though...
I have been tempted to call the Financial O' but it says on their site it's 9-5pm and I am always working that period.
I think I'll probably just forget about all this for a few weeks because it's winding me up too much, and however many calls/letters I make I don't think I'll get anywhere (given past experience).
Good luck Julie :beer:** Mobile Phones.... I'm here to help **0
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