Barclaycard fraud - happened to you?

AHAR

Hello MoneySavers,
I found out today that 5 fraudulent transactions totalling ~£2600:eek: have been made on the new Barclaycard that replaced my Morgan Stanley card last month. 4 in Taiwan and one in Milan on the same day. The only thing I've ever done with this card is change the PIN at a nearby cash machine then bring it home and put it back in the drawer. Could I really have not noticed a dodgy device on the machine?! It was dark at the time...
Anyway, I've reported this to Barclaycard who've blocked the card and are going to send a letter out telling me what to do next.
I'm just wondering if anyone else has been through this with Barclaycard and can let me know what to expect or give any advice based on their experience.
Many Thanks!

Jamie2008

As far as I'm aware, Barclays will chargeback the money and you won't be liable as long as you told them as soon as you found out there were dodgy transactions. I wouldn't worry

AHAR

Thanks - yeah I'm sure it'll all get sorted out in due course.
I've decided to finally get around to cancelling the cards I'm unlikely to use again to help reduce the risk of this kind of thing happening again. I've just cancelled my Marbles card over the phone.
I'll also look at cash machines with even more suspicion in future...

butch_dingle_2

its the call centre. thats where BC fraud originates. which is why the operators no longer can ask you for, or see your card number

INT1

Depends what sort of fraud it is. Card not present or Swiped. Most likely Swiped (counterfeit) your not held liable for fraud transactions using your credit card providing you not been negligent with it

INT1

What to expect next is to receive a disclaimer in the post, showing the transactions. They should then ask you to sign and return and jobs a good un

AHAR

I'd be interested to know how it happened. As I said the only time the card ventured into the outside world was that one trip to the cashpoint.
It looks like they started the day spending £6 in a Starbucks in Taipei and ended it treating themselves to £1700 of fashion accessories in Milan.
Wouldn't it be a good idea if you could log in to your online account management and set an option to say your card won't be used abroad? I don't know why the card companies don't introduce this. It'd be their own money they'd be saving...

snoringunicorn

AHAR wrote: »

Hello MoneySavers,
I found out today that 5 fraudulent transactions totalling ~£2600:eek: have been made on the new Barclaycard that replaced my Morgan Stanley card last month. 4 in <snip>... this with Barclaycard and can let me know what to expect or give any advice based on their experience.
Many Thanks!

I am going through exactly the same issue. I only found out when an ebay transaction for five pounds was declined by Barclaycard because it would exceed my credit limit. A couple of days before there had only been a small amount on my new account (transferred over from Morgan Stanley). I checked my online statement and found that some slimeball had been uing my card in and around a small town in New South Wales for the past three days. I was immediately on the phone, first to cancel the card with some bozo in Delhi who told me that she couldn't find any unauthorised spending on my account (!) and then with the fraud department: thank heavens on that call I eventually got someone in the UK because it was the small hours of the morning.

One thing you may want to check is to confirm whether the fraud is on your NEW card. I was busily blaming the new Barclaycard when Leo in their call centre let slip that the transactions were ALL on the old Morgan Stanley card, which for some obscure reason Barclays have never cancelled. Currently the staff in their Indian callcentre are finding it very hard to say how they allowed the details of an old card to be used a month after it was cancelled. Or how my PIN number came to be in the posession of said slimeball person, since I always shop online. My husband, ever the conspiracy theorist thinks it is an inside job by someone who was about to lose their job, and just went around cloning card details.

I've been completely appalled by Barclaycards complete lack of interest in either me, or the fraud in general. Their customer service has been discussed in other threads - but when I tried to call to add some useful information on the fraud (I'd called the shops in Australia, because the fraud was still ongoing when I discovered it and the rather dim perpetrator was going back to the same shops several times over the days. ) they didn't want it. They also told me in different calls that I won't need a new card, I WILL need a new card, the new card WON'T be posted because I have just moved house, it WILL be posted, and will be with me in five days, that I am near my credit limit and ought to consider my monthly repayments (!!) and that I should never have kept on using my old Morgan Stanley card.....(go figure).

I am sorry for all your troubles, but glad it isn't just me.

Julie

AHAR

Hi snoringunicorn,
That's very interesting. I've just received an e-mail from Barclaycard saying "We have noticed that you have been continuing to use your old Morgan Stanley Blue card." (Erm, no I haven't - and the card was black actually!)
The fraudulent transactions were all on 30th September despite them telling me that the new card would take over on 22nd Sept. I don't have that letter anymore but I think it said the old card wouldn't work after 22nd. How did those fraudsters manage it then?!
Looks like that one trip to the cashpoint with the new card wasn't to blame...

snoringunicorn

I would check it out....You definitely have the moral high ground if they have been continuing to let payments go through on a supposedly cancelled card. I was told by one call centre member in no uncertain terms that I shouldn't have been using the card, and the next day when I called was told equally firmly that the card had never been cancelled. I've been checking this out on any and every site I can as well, and it looks as though NO MSDSW cards were actually cancelled, they obviously thought they would just die quietly. Some people have been happily reporting that they carried on using their old cards after the 22nd, simply because they hadn't had their Barclaycards.

The whole issue with Barclaycard is straight out of Alice in Wonderland, they really haven't got a clue. To be fair, how can they? I live in a small Wlesh village which the poor so and so from Delhi couldn't pronounce and wouldn't know if you hit her on the head with a leek! If you try to divert from the script that the call centre staff have, they just go into broken record mode and repeat the same statement over and over. What that statement is varies from staff member to staff member.

I intend to be very inconvenient, noisy, and up front. (It works, I used to work in Insurance claims!) Then hopefully someone will notice I am there and sort the issues out. I'm half way through my *disgusted of Wales* letter. :):)

Julie:rotfl::rotfl:

mike_wall15

I am also dealing with a Morgan Stanley -> Barclaycard fraud. I first reported it 3 weeks ago but have yet to receive the forms in the post to query the transactions. All of the frauds have been on the Morgan Stanley card. It clearly was not blocked on Monday 22nd Sept as they said in the letter!
I have called about 5 times requesting the forms now, so be sure to chase them!
I'll be cancelling my card once it is all sorted, it's the worst service I've ever received on a Credit Card :mad:

Mike