Barclaycard fraud - happened to you?

Spittingfeathers_2

I have just tried to contact BC by sending the a secure e-mail and it appears that the option has been removed. The site now only seems to give phone numbers.

Does anyone think that this may be because they are being bombarded with e-mails? I did send them a normal 'unsecure' email yesterday and the response I got was that I should send a secure one. However when I log in and follow their directions, I don't seem to be able to do this. Strange.

dosh37

Just got back home after a long week at work expecting to find a replacement dispute form on the door mat after having been promised it would arrive within 3 days of my (ninth) phone call on Monday.
Guess what? Nothing! :mad:

Instead, an invitation from those nice BCard marketing people inviting me to apply for a credit card for my business! In the words of Catherine Tate's 'Old Woman', 'WOT A F*KIN LIBERTY!!!'. :mad: If I ran my business like they do I would have gone bankrupt a long time ago.

Here we go again! Tenth phone call to BCard. All the usual security questions from some incomprehensible woman from The Punjab followed by several minutes on hold listening to the same f*king sh*te music! Eventually get transferred to yet another f*king fraud department. Christ, how many fraud departments do BCard have?

After about 15 minutes on the phone, I just get told that 'a dispute form has been sent out'. It's enough to drive a man to drink. Now, where's my glass?:beer:

vet8

dosh37 makes a very good point above about these b*****ds getting away with it. No-one seems to do anything to catch them.

I have had fraudulent use on my Egg card twice (both times after using the Cotton Traders' web site!) and even though Egg were quick to reimburse me they said they made no attempt to catch the thieves.

Well, surely this only encourages them. If they know that the card companies do not bother to pursue them they will just carry on doing it.

snoringunicorn

It isn't as though anyone can send a Posse after them, a la Wild West, otherwise I'd be mountin' up and yee hawing away after them myself.

It's chasing pixels and data, and most of the time, I reckon, it would simply cost far more to pursue the perpetrators than it would be to pay the staff and the investigation time. At present, since the Minions of Darkness have told me they are *unable* to give me an explanation for how the fraud happened, they may well be investigating the chain higher up - the Dealers rather than the Users, if you will. Having said that, I discovered the frauds on my card while they were still happening, and rang the shops in Australia to find out what was going on. Apparently *I* had been into the shop in person, earlier that day and several times the day before - so I asked the shop manager to get in touch with the police if *I* came in again. She was very keen to do the citizens arrest thing, though I have no idea if she was successful or not. When I phoned BC with the info, they couldn;'t have been less interested - and this was one of the few occasions where they might have been able to do something useful.
Oh well.

J

dosh37

A few years ago a friend of mine had fraud on his credit card. Like me he also managed to discover the delivery address used. He was so incensed that the people responsible would get away with it that actually went to the address himself, parked up a short distance away and watched for a couple of hours. He noted the registration plates of a number of vans and cars seen delivering and removing goods from the premises.

When he took his findings to the police, they were not interested. They told him that as he had not personally lost any money (the credit card company had already removed the transactions from his account) that they would take no action unless asked to do so by the credit card company.

It seems so easy to get away with that it's hardly surprising there is so much credit card fraud going on. Maybe I should give it a go - has to be easier than working 9-5:rotfl:

dosh37

After a Google search, I've just discovered you can download and print a PDF version of the BCard dispute form here:-

http://www.barclaycard.in/fileadmin/content/Forms/transaction_dispute_form.pdf

Why on earth didn't BCard Customer Services tell me that when I phoned them the last three times?
I've been waiting 2 weeks for them to send me a form by post! :mad: :mad: :mad:

dosh37

Having looked more closely at the PDF dispute form in my previous post I discoverd the return address is Mumbai! :eek:

I've found a form for the UK here:

http://www.barclaycard.in/fileadmin/content/Forms/transaction_dispute_form.pdf

:T

dosh37

Oops. Lets try that again...

http://www.barclaycard.co.uk/
query-a-transaction/
determines/
general/
General_Dispute_Form.pdf

dosh37

Can anyone confirm the return address on the dispute form is correct before I send it off? I would hate for another one to go missing.

The address printed on the PDF form is:-

Barclaycard,
Barclaycard House,
PO Box 5592
Northampton
NN4 1ZY

Spittingfeathers_2

Yes, that looks like the correct address I sent my forms off to on Saturday. However within an hour of posting them I received a further letter saying that they had investigated the fraud and as my card was a chip and pin card, then I must have carried out the transactions myself and they were sure they were genuine. The thing is all the fraudulent transactions were carried out in the USA where retail outlets don't use PIN, they still have the old signing system we used to have. I now have to provide them with proof that I wasn't in the USA! and they will 'consider' reveiwing my case!!!!