Kaupthing Edge CHAPS Transfer

kaylor

Just spoke to ING again!!! Story now is that all payments were made on Friday and some could still hit accounts today, but if not, we are probably part of the 5% not paid and will be being contacted individually either by telephone or by email to let us know when to expect the money. They are saying that the administrator's auditors are going through these payments one by one, there could be something that had jumped out to make them look at them carefully, in my case, for instance it could be that my daughter and myself transferred cash at the same time and our surnames are the same, which may have caused alarm bells and needed to be checked manually in case there was confusion over the names......OMG what next!!!

I am finding it really difficult to stay positive. No reply to my email to Alastair Hemmings!

moola_3

So if this is to be the experience with KE, what hope for Icesave customers? I have (had maybe more acurate) £70K between them._pale_

THE_WORRIER_3

tintin52 wrote: »

Just got off phone after speaking to ING Customer Services and have been assured thar my CHAPS payment from 7th will be in my account by close of business today. Person I spoke to said they had just been updated to that effect and she said my CHAPS payment was not be one of 5% manual payments referred to on yesterday's ING Update. I didn't give my account details so I think this must apply to all such payments.
Here's hoping they keep to their word.
P.S. Also said the charge for original CHAPS transfer would be refunded at same time.

Which tel no did you phone?? Many thanks

Landyman64

Morning all. I have sent a calm PM to Martin requesting his help. H e did offer in his post last week to look into this if our money was still missing today (Monday 20th October). Lets hope he is available to do some digging around for us today. Keep smiling all.

katygg

what about emailing martian lewis the so called money expert!! this is his site so surely he can help us anyone know his contact details

normski63_2

80K between the two of them (Icesave & Kaupthing) DESPAIR!!!!!!!!!!!!!!

Katykay

It seems to me that there are now 2 groups of people waiting for money as follows:

1. Those who made requests by CHAPS before or around the time that KE collapsed. I have not seen any post suggesting that a CHAPS payment has been received.

2. Those who made normal BACS transfer requests AFTER KE was taken over by ING. This group appear to be the ones that have received the email from ING early today and I guess that a delay might be reasonable given the circumstances.

I believe that all those who asked for BACS transfers around Oct 6 - 8 have now received them.

Do you agree?

web_ferret

moola wrote: »

So if this is to be the experience with KE, what hope for Icesave customers? I have (had maybe more acurate) £70K between them._pale_

You and me both

POR_2

TypeR wrote: »

FSA - Useless, we can't help you.

Who's up for calling the Police?

Did you not say last week that your case was being escalated up to board level?

drmaslam

I must say that we should wait for today and may be tomorrow but we should try to find out information about any legal action. May be here Martin can help? I think only on this forum, there are more than 100 of us and I will be happy to share any costs.