Kaupthing Edge CHAPS Transfer

Ippylady

bigg wrote: »

I can’t believe ING had this golden opportunity to harvest 160,000 customers and have completely blown it. My money will never go outside the UK again; of course I’ve got to get it back first. After all the bad publicity the banks have had, they still lie to us. Let’s NuKeM Luke.

My ringtone’s changing from:

Abba- Money Money Money
To
Edwin Starr - War

Totally agree with you

johnhigg

Those who've received their money won't be on this thread anymore I suppose and those still here probably don't want to know, but for the record...... I received my money yesterday!!!!
:j
BACS 6th Oct £12K into Halifax BS

Now we have to see what happens with our Icesave accounts!

Hope everyone's cash turns up very soon.

zaphod_beeblebrox_2

Sent an email to Feike Brouwers CFO [EMAIL="fefeike.brouwers@ingdirect.co.uk"]feike.brouwers@ingdirect.co.uk[/EMAIL] and its been read

fredthrung

zaphod_beeblebrox wrote: »

I will see what Monday brings with my lifes savings, else theres always this ..
. . . edited . . .
ING Management
Johan de Wit CEO
Feike Brouwers CFO
Pam Rowland Mortgage Director
Peter Knight IT Director
Simon Andrews Risk Director
Julian Hartley Sales and Operations Director
Richard Doe Marketing

Doubt whether you'll hear from the boss man - he gets those lower down to look after routine stuff:-
quote

Dear Mr xxx
Thank you for your email and that addressed to Johan De Wit.
I confirm that the majority of all payments were made by the end of yesterday.
Payments may have been credited to your destination bank account at differing times yesterday. Depending on your destination bank, some payments may not be processed by your bank until Monday, when the funds will show in your account. As stated on our website, there are also a small number of manual payment instructions which will take longer to process.
I would like to thank you for your continued patience and apologise for any inconvenience caused to you. We are committed to keeping all our new customers fully up to date via the Kaupthing Edge website or at www.ingdirect.co.uk/kaupthingedge.asp.
Please do contact me on 0118 938 1952 if I can be of any further assistance.
Yours sincerely
Alastair Hemmings
Customer Relations Manager | ING Direct
end quote

Well at least I got the full length one. But no reaction to my statement that this whole episode is a PR disaster for them because of the dissonance between words and deeds.

zaphod_beeblebrox_2

Simom Andrews Risk Director has read my email too

truthsleuth_2

zaphod_beeblebrox wrote: »

Just receeved this email ....

Dear Mr XXXXM

Thank you for your email.

I confirm that the majority of all payments were made by the end of yesterday.

Payments may have been credited to your destination bank account at differing times yesterday. Depending on your destination bank, some payments may not be processed by your bank until Monday, when the funds will show in your account. As stated on our website, there are also a small number of manual payment instructions which will take longer to process.

I would like to thank you for your continued patience and apologise for any inconvenience caused to you. We are committed to keeping all our new customers fully up to date via the Kaupthing Edge website or at [URL="outbind://1-000000007D499CA7094DE6499E6DCD4D46CC6BFFA4E24000/www.ingdirect.co.uk/kaupthingedge.asp"]www.ingdirect.co.uk/kaupthingedge.asp[/URL].

Please do contact me on 0118 938 1952 if I can be of any further assistance.

Yours sincerely

Alastair Hemmings
Customer Relations Manager | ING Direct
410 Thames Valley Park Drive, Reading, Berkshire, RG6 1RH
Tel: 0118 938 1952 l Email: [EMAIL="alastair.hemmings@ingdirect.co.uk"]alastair.hemmings@ingdirect.co.uk[/EMAIL]

Why can't somebody (somebody.... anybody... ?) from ING clarify which transactions are the 'small number of manual payment instructions which will take longer to process'??

Is it people who requested CHAPS transfers or people who requested repeat transactions or people who had fixed term savings???

Whilst I'm glad that some people have been reunited with their long lost savings, it's highly frustrating that people (myself included) who requested transfers via the supposedly instant or at least quicker CHAPS seem to be waiting the longest. It's even more infuriating that we paid for this privilege! (Had I known, I would have requested my transfer via BACS!)
And to add insult to injury, those who originally requested transfers via BACS have received their money via CHAPS anyway!!

I realise ING have inherited a mess, I just wish they would be more transparent about their processes... :mad:

Oblivion

LuKeNuKuM wrote: »

BOOM!

ok, i've set up the page of mugshots and i currently have 86 more slots to fill! c'mon you lot - don't be shy, email em over to [myusername] @ gmail . com (hint, my username is lukenukum!) don't forget to include the name you use on here...

http://www.lukenukum.com/ing/

hover over the pics to see who's who. if nothing else it's interesting to see what you all look like!

What are you planning on doing next weekend Luke, when everyone has received their payments and your 15 seconds of 'fame' are up? Perhaps setting up a website in praise of ING who are clearly doing their best to recover from a torrid situation?

Dave.

MadBill

LuKeNuKuM wrote: »

BOOM!

ok, i've set up the page of mugshots and i currently have 86 more slots to fill! c'mon you lot - don't be shy, email em over to [myusername] @ gmail . com (hint, my username is lukenukum!) don't forget to include the name you use on here...

http://www.lukenukum.com/ing/

hover over the pics to see who's who. if nothing else it's interesting to see what you all look like!

Rogues Gallery, hehe ! Nice one ! Had to say that - but since I'm one of the KE customers whose original (bacs) transfer was resloved, I'll refrain from further posts - but I'm with you all in spirit - reading all the posts as they come in! Good luck to you all !

Ninetails

Depending on your destination bank, some payments may not be processed by your bank until Monday, when the funds will show in your account.

Yours sincerely
Alastair Hemmings
Customer Relations Manager | ING Direct




Maybe those wanting to email from now on can emphasise that there seems to be missing transfers across all banks - not just Barclays, in my instance.

tmvc2007 - can you confirm number of banks?

schoolrunmum

Some of us who got our cash late last night are still here! I'm rooting for you guys and this forum kept me sane last week, I'm sending emails to ING too about their dreadful comms...schoolrunmum....