Kaupthing Edge CHAPS Transfer

hometune

djrobe wrote: »

CHAPS are immediate thats why

Or not so immediate in this case!

sandystar

Just listening to Victoria Derbyshire on Radio 5 at the moment and their financial correspondent just reiterated statement from ING about everyone should receive their missing monies in their linked account by close of play Friday 17th October.

brydlesmansteve

Hello everyone, anyone got their money today?

Im still waiting! 13 days and counting!

djrobe

hometune wrote: »

Or not so immediate in this case!

Reason why they are not immediate is because theyve not been done. Just wait till Friday. We will see more then. I am confident of that.

Squibbler

[FONT=Verdana, Arial, Helvetica, sans-serif]Es10 - This was the Email I received on 12/10/08[/FONT]

[FONT=Verdana, Arial, Helvetica, sans-serif]To view images from ING Direct please click on the boxes below [/FONT]

[FONT=Verdana, Arial, Helvetica, sans-serif]INGDIRECT.CO.UK[/FONT]

[FONT=Verdana, Arial, Helvetica, sans-serif]IMPORTANT NEWS ABOUT YOUR [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]KAUPTHING EDGE SAVINGS [/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]Dear Customer[/FONT]

[FONT=Verdana, Arial, Helvetica, sans-serif]As you may be aware the UK Treasury has taken action to protect your savings, transferring all individual’s savings balances from Kaupthing Edge to ING Direct.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]Your savings are now with ING Direct, the world’s leading direct savings bank and part of the Dutch based ING Group which is one of the world’s largest banks with assets in excess of £1 trillion and 85m customers.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]We are working quickly to ensure that it is business as usual for all customers and we look forward to extending our approach of offering simple and straight-forward products, backed by award-winning customer service. [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]I would therefore like to take this opportunity to welcome you to ING Direct and to reassure you at this uncertain time.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]We have added some information below about ING Direct to answer some of the questions that you may have. We will be updating the website regularly to give you more information. If you have any other questions or concerns, please contact a member of the customer services team.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]I’ll be writing to you again shortly with further details of the account transfer process. In the meantime, please operate your account as normal.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]Yours sincerely[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]Johan de Wit [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]CEO, ING Direct UK [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif][/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]INFORMATION ABOUT ING DIRECT[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]Who are ING Direct?[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]ING Direct is wholly owned by the Dutch ING Group which announced net profits of £2.8 bn during the first 6 months of 2008. ING Group has over 85 million customers worldwide.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]ING Direct, the World’s Leading Direct Savings Bank, launched in the UK in May 2003. ING Direct has over a million savings customers in the UK on its easy access savings account and also offers a range of straightforward mortgage and home insurance products through its award-winning, UK based call centres. ING Direct is regulated by the Financial Services Authority for the conduct of UK businesses and as a Dutch Bank is authorised by DNB (De Nederlandsche Bank). [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]ING Direct is a member of the Dutch Deposit Guarantee Scheme which covers deposits of up to €100,000 per customer (approximately £77,700). [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]What has happened? [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]Following recent announcements by the Icelandic Government, the UK authorities have taken action to protect savers funds. ING Direct has taken over the retail savings balances and customers from Kaupthing Edge and Heritable Bank in the UK.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]What about my money?[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]All your savings are safe and are now with ING Direct in the UK and your accounts will continue to operate in the same way as before.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]Is my money safe?[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]Yes. Your savings are with ING Direct which is the world’s leading direct savings bank and part of the Dutch based ING Group which is one of the world’s largest banks with assets in excess of £1 trillion and 85m customers.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]In addition ING Direct is a member of the Dutch Deposit Guarantee Scheme which covers deposits of up to €100,000 per customer (approximately £77,700). [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]Why was I not able to access my account? [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]Following UK Treasury action there was disruption to your normal service.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]We are sorry for any inconvenience, and we are committed to ensure you have full access to your savings at all times.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]What can I expect from ING Direct? [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]ING Direct prides itself on providing exceptional customer service both online and through our two award winning UK call centres. We specialise in providing simple and straightforward products for our customers.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]Is my money protected if I have savings with both Kaupthing Edge [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]and ING Direct?[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]Yes. The savings you held with Kaupthing Edge are now with ING Direct, which is the world’s leading direct savings bank and part of the Dutch based ING Group which is one of the world’s largest banks with assets in excess of £1 trillion and 85m customers.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]In addition ING Direct is a member of the Dutch Deposit Guarantee Scheme which covers deposits of up to €100,000 per customer (approximately £77,700). [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]What is ING Direct’s policy on interest rates? [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]We believe in striking the right balance between providing great customer service and value whilst maintaining a strong and sustainable business. [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif][/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]ING Direct, 410 Thames Valley Park Drive, Reading, Berkshire, RG6 1RH. Authorised by De Nederlandsche Bank and regulated by the Financial Services Authority for the conduct of UK business. ING Direct N.V. is a limited liability company incorporated in The Netherlands. Registered in England and Wales at Companies House: Branch Reference number: BR7357.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]ING Direct is a member of the Financial Services Compensation Scheme. [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif][/FONT]

Dancingbear_2

Weluvdarling wrote: »

I have learnt some painful lessons here;

(i) Never invest in overseas "internet" only banks...

But the KE website told us:

"Your savings are held by our UK subsidiary, Kaupthing Singer & Friedlander.
Here are a few key facts you might like to know about Kaupthing Singer & Friedlander:

• Kaupthing Singer & Friedlander Limited is a financial services group providing banking, investment management and asset finance services.
• The history of Kaupthing Singer & Friedlander originated in the City of London in 1907 and operating as Singer and Friedlander since 1920."

That meant we put our savings in a UK bank, surely?


It did bother me that I had nothing on paper after setting-up my KE account, so I took a screen copy of each transaction (and the latest, my attempted withdrawal on 9/10, is in very hard copy!).

whitesatin

Celt08 wrote: »

Hi

When did you ask for the transfer? Was it Tues 7.10 or Weds 8.10?

Thanks

Hi, I did it online Monday evening 6th but it didn't show on KE till next day, Tuesday 7th.

whitesatin

Squibbler wrote: »

Whitesatin - have you tried saynoto0870 - they may have a freephone number for HSBC, or at least a regional one (which can work out free if you're on the right deal)

It is something I keep meaning to do, Squibbler. Must get round to it. Thanks.

whitesatin

catbaloo wrote: »

HSBC told me that the transfers show up at intervals throughout the day..

Will probably keep looking on here in case someone is lucky enough to get a transfer. Otherwise I will phone bank tomorrow.

Broadback

euroaccountpls wrote: »

yes your right it is there just my browser dont show it, i see the 'contact us' which takes me to login?!?! odd.

ta

I found that SeaMonkey was the same, though it is OK on IE, strange because it was OK before all this kerfuffle!