SKY+ HD Offer!! Don't upgrade yet!!!!

Tourney

Ibroxblue wrote: »

Hi,

You need to say the words "I would like to cancel" - if you do not they will just quote the standard offer price time after time.

However be aware that sometimes you will still not get offered anything and they will indeed cancel your subscription - this is due to only having so many offers to give away.

Regards

Worked for me, and when they ask why you would like to cancel, among the reasons(monthly cost etc...), if you have an HD ready tv, let them know this, and i also said i was looking at getting Freesat HD. As soon as i said this, the operator said, "ok going by what you just told me, that gives me some more options to help you out". :j And the rest is history :cool:

bexybeck

Ibroxblue wrote: »

You need to say the words "I would like to cancel" - if you do not they will just quote the standard offer price time after time.

However be aware that sometimes you will still not get offered anything and they will indeed cancel your subscription - this is due to only having so many offers to give away.

Too true, last week when I phoned to 'cancel' to get a free sky+ box, I was offered HD for £49. I just wasn't willing to pay the extra ££ a month for what amounts to a slightly better picture for pitifully few channels (though they are adding more this month)

Until you can only watch in HD, I'm sticking with my (apparently) crappy picture!

iellison

Can anyone help? not getting far with Sky


I telephoned the number 08442411475 to discuss the possibility of sky + and sky broadband and sky talk.
The very helpful assistant checked my line for the speed and we discussed many offers. The offer for broadband and talk was acceptable and I was then going to get a call back tonight at 7.00pm to confirm the arrangements as I would need to provide a Mac code.

The first offer was that if I recommended a friend (which I confirmed with the girl was an existing customer as well) we would both get a free sky+ box for a STD £30 installation fee. This I accepted and then said I would ring my friend to confirm his details and ring back. I was then told I could not ring her back direct but I should ring this number 08442410101 to arrange all the details.

This is where it went wrong. I telephoned the number above and spoke to a gentleman who did not accept my offer previously discussed and made me feel as if I was making this up. His attitude and phone manner was appalling.

I have now redialled the first number and then put through to another dep’t who called help me. This gentleman was more helpful but said that he could not help and the first person must have got confused with her offers.

This where I find your company / customer services appalling. How can one person offer a deal and then another person make you feel you are a liar.

I have been a sky customer for over 6 years which in today’s climate counts for nothing as I feel you discriminate against existing customers by what I have had to deal with today.I believe it is only fair to you to point out the severe failings of your Customer Service people, process and supporting infrastructure.

Hopefully you can help me with the first offer. I am now considering not swapping any of my phone line rental or broadband over to you if this is the service levels you offer. I will also be looking to take this matter further with offcom if this is not resolved amicably.

neil40

BritishBeef wrote: »

I thought that there was a way on the new HD boxes to adjust the timing of the audio for sync problems?

You can adjust it one way but not the other.The delay adjust just makes it worse!.Sky say that they know of the problem and are working on it(meanwhile i am paying £10 per month for an unwatchable service!).So keep you updated to see what happens..........Neil

BritishBeef

neil40 wrote: »

You can adjust it one way but not the other.The delay adjust just makes it worse!.Sky say that they know of the problem and are working on it(meanwhile i am paying £10 per month for an unwatchable service!).So keep you updated to see what happens..........Neil

Ah, I see. It must be for adjusting for lag on TV screens then.

sandiejannorman

Hi

My partner and I had the HD box installed last week

Whatever you do dont give the installation guy your old sky+ box as you paid for it and it is your property. All they do is keep them then sell them on Ebay.
He told me to my face about that one. (surely that's illegal)

Also the lip syncing thing is pretty bad. It's a known issue with Sky but they are still selling the service to unknowing customers.
We've had it on our box and I am going to ring and cancel or see if I can get the £10 subscription fee knocked off. Might threaten them with the TV ombudsman if they dont sort it.

They should make you aware about 'known' issues before selling expensive products.

Typical Sky:mad:

dinglebert

just been offer the £49+£10 install and no reduction. Declined but will phone again couple of days time

jackthenipper

There has been an update at sky for all hd customers whre they will be sending out new signals & software to update the currrent problem with the lip sync which will hopefully rectify this within the next 2 weeks.

machofairy

How would an ex-customer approach them to get the best deal? I am considering getting freesat, but if Sky's offer is tempting, I may go with them. It would purely be for the HD stuff.

jackthenipper

machofairy wrote: »

How would an ex-customer approach them to get the best deal? I am considering getting freesat, but if Sky's offer is tempting, I may go with them. It would purely be for the HD stuff.

It all depends on how long you have been away from sky, if its 2years or more then you will be classed as a new customer, if not then you are still an existing cust if this is the case ask to getr put through to their winback dept or get your spouse/partner to take sky out in their name.