capital one payment

louiser123

do let us know what they say when they ring you, it will be interesting to know what excuse they come up with this time!!!!

F_T_Buyer

Well, they've confirmed the payment has not been sent. Therefore they will be sending this on.

So it's taken four weeks of "yes, it will definitely appear in your account" to "oh, it looks like another admin error"..

louiser123

goodness me!!! im surprised they even had the guts to admit it!!! did they compensate you any more ??? im packing them in next month when i can pay all off i will never go with them again !! hope it comes back quick to you now

F_T_Buyer

Going a little off topic, a similar thing happened to shoppers at Argos one evening:

http://www.mirror.co.uk/news/top-stories/2008/10/29/argos-double-charges-190-000-customers-leaving-many-in-the-red-115875-20848928/

louiser123

and they get away with it too!!!

simply by saying they have now rectified the problem!! hmmm i wonder

F_T_Buyer

Well, I got my money back this morning. They've also made another mistake...

In my favour. [... ...]

louiser123

oh what a good result!!! i wouldnt come clean, i dont think you have anythinmg to come clean about!!! i would call it compensation for the grief and costs to you!!!

so glad its sorted for you now what an experience it has been!! take care x

everyotheridwasused

I've had my interest refunded twice, once as £25 (which it should be), and again at £19. Not going to say anything though!

frugallass

tried to pay the balance off the cap one card yesterday (by debit card) and it said that there had been an error and to try later - I vaguely remembered this thread so didn't try to make the payment again.....

what are the chances:-

1. that this payment actually has been taken from the bank account
2. that cap one will receive the payment

the payment isn't due until the end of the month so I have plenty of time to wait

ta !

smartpicture

I tried to pay online today (becuase they've messed up my d/d which pay off the full amount) and it said Declined. I tried it twice, then paid direct from my Lloyds a/c online instead. Is this the same thing you guys were getting, ie Declined, or is this somehting different? I know of no reason why my card should be declined, plenty of money available.