Have BG put up CLICK ENERGY 5 prices this week?

katies_mum

Do you have to ring them up to go onto click 6 from 5 or can you do it on-line. Thanks

humfer

katies_mum wrote: »

Do you have to ring them up to go onto click 6 from 5 or can you do it on-line. Thanks

Just called them to discuss why they hadn't sent any details of the click 5 price increases, and to have a bit of a moan, etc...

Apparently everyone should get either a letter or an email (I've had neither nor even a message on my online account which is surprising isn't it:rotfl: ). As all the utility companies are just as bad (was with npower beforehand..), stopped the ranting and quickly got onto them to confirm old and new prices and then enquired about click 6. Was told I had to apply online and that they couldn't do it over the phone (which is different to a few people in this thread). Anyway, just changed my details and done a quick uswitch check which confirms click 6 is better to remain on than moving to another company for now

Have done a quick calc and reckon it would have cost me an extra £200 a year to remain on click 5. Changing to click 6 reduces this increase to around £130

bengee1977

humfer wrote: »

Anyway, just changed my details and done a quick uswitch check which confirms click 6 is better to remain on than moving to another company for now

Have done a quick calc and reckon it would have cost me an extra £200 a year to remain on click 5. Changing to click 6 reduces this increase to around £130

Did BG offer (or did you ask) for old prices to remain up until now, due to the fact that you weren't informed of the price increases? Has anyone tried this, and did it work?

lisyloo

So can no-one confirm what the terms and conditions say??

I'll check mine tonight as I don't have them with me, but I'm suprised no-one can say whether we are entitled to "notice".

I guess of course that there is still the "yours got lsot in the post" excuse.

armybike

I've just had a letter from British Gas regarding my switch from CE5 to CE6 and the letter states my new tariffs are as follows -

Gas Tier 1 (up to 670 kWh) = 6.483 pence
Gas Tier 2 (above 670 kWh) = 3.269 pence

Electricity Tier 1 (up to 125 kWh) = 18.784 pence
Electricity Tier 2 (above 125 kWh) = 8.665 pence

which is lower that I'd expected, which is a pleasant surprise!!


Army.

csiman

Make sure you double check with BG they have switched you. I did mine online and then sent an email a week later and they told me I was still on click energy 5! Not impressed.

M00NST0NE

Thanks to csiman I rang BG to check if the information I had been given was correct and asking for confirmation of the prices of both click 5 and click 6 for me (no gas here only electricity) Was told that I can only get this information online. I explianed that unfortunately I had no access to the internet as I was having problems with my pc (it never rains but it pours) and I was then given a phone number for the online team. 0800 048 0505

When I finally managed to speak to a real person I was again assured that if I was already on click 5 it would be better for me to stay on it than to change to click 6. I asked for the actual prices so that I could compare for myself. and was told I would have to speak to the online team on 0800 048 0505

HANG ON - That is the number Ihave just connected to! I was put on hold and eventually a rather embarressed voice advised me that click 6 WOULD be cheaper for me but I would have to go online to register.

So here I am on a borrowed laptop about to sign up for click 6 and wondering what is the best way to do it!

miller

Having received official notice from British Gas about the price rises, I decided to email them to make sure the click 6 change had gone through (which was requested online). I had seen only an order confirmation email and nothing more. I vaguely remember the click 5 change made previously being confirmed by email.

They report that they had failed to action the request.

So my advice is to email them to check and attach your order confirmation as they will back date it.

You cannot check your current tariff online, its nowhere to be seen amongst the labyrinth that is their website as far as I can see.

British Gas, "don't you just love not being in control"?

1carminestocky

Due to my policy of switching suppliers regularly for cashback purposes, I have experience of all the Big 6 energy suppliers. i can't say any of them stood out as being efficient but there's one company that stands out in my mind as quite THE most inefficient company (I'm not limiting this to just energy companies, either) I have ever had the displeasure of dealing with.

I note that certain posters on here often make the point that British Gas make the equivalent of just a few pounds profit per year on each customer. Not surprised, it's not the prices they have to increase, it's efficiency of its practices and in particular its staff - the majority of the BG staff I have dealt with are so lacking in knowledge about their company and products it's laughable.

ph0u203d

Hi all,

I've decided to join the forum in order to let you know of a bit of success I've had in dealing with BG over this matter.

I was on click 5 & was unaware that BG had increased the prices on this tariff as of Sept 30th, until I received an e-mail from them yesterday. As I was also unaware that the new click 6 tariff was cheaper than the updated click 5 tariff, I was very unhappy that I had been paying over-the-odds for the 14 days it took BG to inform me of the price rises via e-mail.

Without checking the T&Cs for click 5, I rang BG yesterday to voice my concerns & was met with a pretty stuborn response that they were simply complying with the OFGEM requirement to inform customers of a price rise within 65 days. Having thought about things a bit more carefully, I rang back & argued that it was due to their organisational inefficiencies (i.e. taking 14 days to send an e-mail) that I was paying the more expensive click 5 prices unknowingly. As the woman I spoke to was unable to offer more than an apology I asked that my complaint be passed to someone more senior.

Tonight I received a call from one of the BG managers who offered to resolve the situation by immediately switching me to click 6 & refunding £30 on to my account (this equates to around 15 days worth of energy based on my current direct debits which total £61 per month dual fuel). Before I spoke to the manager I worked out that it had cost me an extra £2.16 being on the updated click 5 tariff instead of click 6 for the 15 days since the price rice was introduced. As you can imagine, I was pretty quick to accept BG's offer of a £30 refund!

So, to cut a long story short (sorry!), if you too felt agreived that it took so long for BG to inform you of their recent click 5 price increase via e-mail, ring them & make the point that due to their inability to send an e-mail on the day of the increase, you have been paying over-the-odds for your energy when you could have switched to click 6. I have had success with this approach & I hope others do to.