26" LCD TV - HD Ready £378 delivered! (merged) [CLOSED]

marty1888

Dear Mr XXXXXX,

I apologize for any inconvenience this issue may have caused.

I am mailing from Dell in relation to your 19"/26" LCD TV (choose
correct item) order which you placed last week. It was a great value offer
which was subject to availability.

For a very limited period from the 29th to 30th November, due a
technical error a number of 19"/26" LCD TV orders were confirmed in error.
Unfortunately due to the unprecedented demand for the offer combined with
this technical error, at the point that your order was confirmed we
were no longer in a position to supply you with a 19"/26" TV.

As the product is End of Line we are not in a position to provide a
replacement. The error was quickly identified and rectified but we regret
that we are not now in a position to deliver the TV model which you
ordered from us.

We are happy to provide you with a full refund if monies have been
taken from your account together with a gesture of goodwill of
19" Customers: £50 or EUR75 voucher towards another purchase
26" Customers: £75 or EUR110 voucher towards another purchase
on our part.

We will begin the refunding process as soon as possible but please be
aware that it may take up to 7 days for your voucher to reach you. We
would be happy to discuss other purchase options with you.

We sincerely regret this error and apologize to you for any confusion
caused.

Thanks

Courttime

I stopped a Dell order at work today :j No TV for me, no blades from them! Sread the word and boycott.

andy905

Just received this email from the person i ordered the tv from at dell.

"Apologies for the inconvenience caused.The 26'' LCD TV went END of LIFE so we no more are dealing with that and for the customers who already had placed an order we are providing a 20% discount on 32" LCD TV with a finance option ,so in case you are interested in this deal you can reach me .If you need further information you can reach our customer care direct number that is 0870 906 0010."

owey

So they want me to pay just over £1000 for the 32", when they should of sent me the 26" for £364. Let me think about it :rolleyes: , "NO CHANCE DELL" I will see you in the small claims court.

Flimber

To anyone considering a refurb if offered, I'm not saying don't go for one - you might end up with something which is cosmetically perfect. These are pics of the set which I had sent to me last Friday after two seperate assurances by Dell that I wasn't getting a refurb.







Needless to say, I was on the 'phone to them almost straight away; this set was still registered to it's previous buyer (!) and consequently I was put on the 'ownership' programme where I've been patiently waiting for the last five days without any further news. This was my third replacement W2600 in nine days. The previous two were faulty (one with a sound fault, the other a PSU issue).

Mike.

owey

That is a joke, how can they send out a Tv in that condition?. By the way one W2600 is due in at https://www.ebuyer.com tomorrow if anyone wants one.

I thought that if you buy an item and it goes faulty within 30 days they had to give you a new one by law?.

Geoggy

Mike i wouldn't wait any longer. Call them and ask whats happening and ask to speak to a supervisor if you get no joy.

Brodel

Any idea when the vouchers are going to be emailed out, or do I need to call and ask for that too?
oh, and my monitor is supposed to arrive today, but Dell messed up on 600-700 orders and sent CD's instead... suprised?... not really.

Courttime

Looks like it's on:-

"I will escalate this and have someone contact you, asap.

Regards

Josh"

josh_claman@dell.com

In reply to email from me:-

"Don't escalate this. Save face and do something. Earn your customers' respect back. It takes a long time to earn it." :snow_laug

caverncity

Courttime wrote:

Looks like it's on:-

"I will escalate this and have someone contact you, asap.

Regards

Josh"

[email="josh_claman@dell.com"]josh_claman@dell.com[/email]

In reply to email from me:-

"Don't escalate this. Save face and do something. Earn your customers' respect back. It takes a long time to earn it." :snow_laug

dont build your hopes up looks like a standard email.

heres one i received

I will escalate this and have someone contact you, asap.

Regards
Josh


I think he is just joshing around