26" LCD TV - HD Ready £378 delivered! (merged) [CLOSED]

ZIPPY

UPDATE:

having read other people's messages since my last post (espcially just the last one by kn1ght) i decided to call my local trading standards again as i was SURE under the sales and supply of goods act that dell was in breach of contract -i'd been told when i last called TS that this wasn't the case and there was not really anything i could do.

Once i'd advised the woman that other TS departments were advising people the complete opposite of what i had previously been given, i was told that 'loss of bargain' was a legal term (something TS had previously said wasn't) and she said dell were indeed in breach of contract.

Not only am i getting rubbish from Dell but my branch of TS are idiots too- A TOTAL HINDERENCE!!!!!!!!!!!!!!!!!!!!!!!!!!!!


No real steps forward with Dell yet as i've let it lie for a few days... time to start chasing again now methinks.

ZIPPY wrote:

here's the number for head office- 01344 860 456 if anyone can get through to either :

Renaud Collery (VP CUSTOMER EXPERIENCE)

josh claman (UK VP AND GENERAL MANAGER)

Stephen Murdoch (vp SERVICES)

post up their extension numbers here!!!!!!!

BE WARNED THOUGH, the receptionists at switchboard are a couple of snooty cows- they'll ask what you're calling about and what company you're from so if you do call be prepared to lie convincingly!

i've written to all of the above with regards to my non-existant order and contacted trading standards. The best dell have been able to come up with so far is the 32" for £900 or a £75 refund. pants basically.
Trading standards said as the money's been released back into my acc and i'm in the position i was before i placed the order there's nothing much i can do.

With regards to the 'loss of bargain' thing, that's not an official term, just something coined after there were a few sucessful cases regarding similar situations. TS said i could put it to dell that they should pay the difference but again, said it looked bleak.... the only thing i'm hopeing is that this'll be such bad publicity for them at christmas that they'll get it dealt with immediately.

keep everyone posted on your pogress people!!!!

zappahey

black_star wrote:

Conspiracy theory? I think Dell have their staff monitoring these groups?
Had the satisfaction of voting HP as a primary IT supplier for £5Mill+ budget today instead of Dell. Took greater pleasure in removing them completely, they did not even get secondary supplier. No Blades, Servers, SANs and PCs for Dell. Not even a printer! Their account manager is due to get in touch shortly. I can't wait to tell them! It's nothing to Dell, but it makes me feel a little better! Me, bitter and twisted -surely not!

Nice to see you thinking of what's best for the business and not letting your personal gripes cloud your judgement.

Kn1ght

I just got a raply from Stephen Murdoch's PA:-

Thank you for your e-mail and for bring this matter to our attention.
Stephen Murdoch is travelling in the US this week but I shall make him
aware of your e-mail and in the meantime will forward to our Customer
Escalations Team and Tom Kitt, Vice President EMEA Services Operations.

We will be back in contact with you shortly. Our sincere apologies to
you.

I used this address : Stephen_Murdoch@Dell.com vp SERVICES

I also got the std reply from: Josh_Claman@Dell.com

I will escalate this and have someone contact you, asap.

Regards

Josh

I remember one of he customer care people even telling me "Thank you for shopping with Dell" :wall: :wall:

black_star_2

zappahey wrote:

Nice to see you thinking of what's best for the business and not letting your personal gripes cloud your judgement.

Totally impartial I was! Honest.

Yesterday I made a comment about a conspiracy theory and Dell monitoring forums and groups. I also said I would give them until lunchtime today to get back to me before I started sending my "signed for" letters of complaint to HQ, E-Mails to IT publications, Watchdog etc..
I am sure that Dell haven't got the time or can be bothered. However, today at 1155 and 1158 I had two E-Mails from Dell. The first was the standard refund E-Mail that everybody else seems to have had and the other said the TV should be with me in the next 3-5 days.
It really is time to give up on them. The backside and elbow phrase springs to mind.

Is there a time limit in the T+C's in which we have to complain to Dell and could all these E-Mails be just stalling tactics?

Kn1ght

Mine have gone to the following address: -

Dell House
The Boulevard
Cain Road
Bracknell
Berkshire
RG12 1LF
United Kingdom

Milbanke House
Western Road
Bracknell
Berkshire
RG12 1RW
United Kingdom

Dell Computers
Boghall Road
Bray
Co. Wicklow
Ireland

and to the fax number: 01344 372363

also just found an intresting point in section five "Title to Product passes on full payment"

Does that mean as I have made payment if full they are holding my property?

just adding the full test for people: -

5. DELIVERY/TITLE/RISK The delivery period in the Order Confirmation is approximate.
Delivery by instalments may be made. The place of delivery is stated in the Order
Confirmation. Title to Product passes on full payment and until then you must insure and store
our goods separately and you may not modify, pledge or sell them. Dell may enter the storage
premises to repossess the goods. Should you sell them before title passes, you will become
Dell’s agent and the proceeds of that sale shall be held on our behalf, separately from your
general funds. Dell may sue for the Price before title passes. If you refuse delivery without
Dell’s agreement, you must pay Dell’s expenses or loss resulting from that refusal, including
storage costs, until you accept delivery. Risk of the loss of the goods passes to you on
delivery.

owey

just had a reply from gillian_larkin@dell.com with reference to my email to josh_claman@dell.com and the letter I sent them. All she offered me was the £75 voucher which is not aceptable and I will now take this matter to the next stage. I have been told by TS that I do have a case, so that is good enough for me, "loss of bargain" here I come. Has any else else heard anything different?.
Some people on here said they ordered the W2600 on the 29th and have received it, can you send me an PM so I can use that against Dell as well, thanks in advance.

owey

Just got my W2600 from Ebuyer, its a pity that Dell couldn't get me one, seen as they make them. I will let you know what I think of it later on or tomorrow.
I have just had another email from gillian and she "Dell" are not going to to move on the £75 voucher. I will be getting it in writing tomorrow.

owey

Just turned the Dell W2600 on, no hissing, picture on Telewest via scart v.good and dvd via component v.good. I haven't messed about with any settings yet so well pleased with the picture.
Ebuyer 10 out of ten
Dell online 0 out of 10 :mad:
And Dell, if you are reading this "which I know you are" I am one of many unhappy Dell customers.

slowen

Just got a responce back from Malcolm Coles from Which magazine and he has passed my emails onto the news team and hopefully they will be in touch but the more comments that they receive the better chance that we will get them to look into it.

Malcolms email address should be in this thread somewhere but if not and you would like to email your comments regarding the "non service" received from Dell I can post the email address on the thread.

Hopefully we will get some people interested to fight our corner

The consumers fight on

:xmastree: Happy christmas :xmastree: to all money savers and keep the fight on as we surely have a case against Dell :money:

Courttime

Here's my "official" response (by email):-

I am writing in response to your letter dated in relation to your 26" LCD TV order which you placed last week. It was a great value offer which was subject to availability.

For a very limited period from the 29th to 30th November, due a technical error a number of 26" LCD TV orders were confirmed in error. Unfortunately due to the unprecedented demand for the offer combined with this technical error, at the point that your order was confirmed we were no longer in a position to supply you with a 26" TV.

As the product is End of Line we are not in a position to provide a replacement. The error was quickly identified and rectified but we regret that we are not now in a position to deliver the TV model which you ordered from us.

We are happy to provide you with a full refund if monies have been taken from your account together with a gesture of goodwill of a £50.00 voucher towards another purchase. We will begin the refunding process as soon as possible but please be aware that it may take up to 7 days for your voucher to reach you.

We regret that you may be unhappy with this response, however this is Dell's final position in relation to this matter.


Kindest Regards

Valerie Greene
EMEA Customer Relations Executive
Executive Support Team
0870 907 5193

_________________________________________________________________

The error certaintly wasn't rectified quickly - nobody knew their !!!!!! from their feet. I don't accept the response, final position or not!

Fight on consumer champs!