26" LCD TV - HD Ready £378 delivered! (merged) [CLOSED]

patp

Brodel wrote:

you gotta admit it's a bit of a kick in the nuts though, "sorry we won't stick to our T&C's, we'll lie to you about the error because even those who ordered before the 29-30th still don't get the tv's, we wont reply to your emails or call you back when we say we will, we'll cut you off when you call us.... but we will offer you £75 off if you decide to spend around £700 EXTRA with us on a different TV"

I'm not defending them, I was let down too, but let's be realistic, their T&Cs are not as binding as people want to believe. Dell have terrible customer service and handled it badly, but that doesn't make any difference to their legal position. Why waste your valuable time flogging a dead horse? The amount of time some people are putting into this they could get a part time job and earn enough to buy a much nicer tv!

Brodel

patp wrote:

I'm not defending them, I was let down too, but let's be realistic, their T&Cs are not as binding as people want to believe. Dell have terrible customer service and handled it badly, but that doesn't make any difference to their legal position. Why waste your valuable time flogging a dead horse? The amount of time some people are putting into this they could get a part time job and earn enough to buy a much nicer tv!

Well each to their own I guess. Some people can't afford a better TV and may need a new one and feel hard done by, some are debating it because of the principal of the matter. Personally I need a new TV and can't afford expensive LCD's, but don't want a giant CRT. I have enough spare time to follow it up too (admitidly not as far as getting in trading standards and small claims courts etc) but if people do and want to then, well it's their choice.

patp

Seems pretty clear to me. The Force Majeur clause specifically says examples include production problems. A lovely vague term that can mean whatever they like. And then it says if delays last longer than 2 months they are free to terminate.

Dell may well be interested in having a blazing row with you over 50 grand, but for this minor consumer matter, they're being as nice as they're going to be, move on.

eek

patp wrote:

I'm not defending them, I was let down too, but let's be realistic, their T&Cs are not as binding as people want to believe. Dell have terrible customer service and handled it badly, but that doesn't make any difference to their legal position. Why waste your valuable time flogging a dead horse? The amount of time some people are putting into this they could get a part time job and earn enough to buy a much nicer tv!

I've hardly spent much time on this. It took longer to write the comments above then it has writing to Dell. Likewise the small claim forms will only take 30 minutes to complete. So thats 1 hour to save £400 or so. I think thats worthwhile.

black_star_2

eek wrote:

I've hardly spent much time on this. It took longer to write the comments above then it has writing to Dell. Likewise the small claim forms will only take 30 minutes to complete. So thats 1 hour to save £400 or so. I think thats worthwhile.

I remain unconvinced about patp s comments aswell. I am pursuing this, it is costing me nothing, just a few minutes of my time. By my calculations, I am at least 200 quid out of pocket.
If I didn't know any better I would be tempted to say patp was trying to talk us out of it?

Johntea

I've been waiting for them to tell me if they are building any more, but it seems obvious they're not (Or they will lie to me and send a refurb) so tomorrow if I have not heard anything I am going to be phoning up for a refund .

They won't sort anything over Christmas so I need to get the situation solved ASAP. It seems Dell has started the price drop of other LCD TVs anyway (Decent branded ones which I can take back if they go faulty!)

owey

Good news people :j .

eek

patp wrote:

Seems pretty clear to me. The Force Majeur clause specifically says examples include production problems. A lovely vague term that can mean whatever they like. And then it says if delays last longer than 2 months they are free to terminate.

Act of God clauses cover forces outside Dell's control. The fact they haven't ordered more monitors is not an act of God, it was their decision.

Brodel

owey wrote:

Good news people :j .

did you get the difference refunded? You can't just say that and not tell us what the news is lol.

owey

Brodel wrote:

did you get the difference refunded? You can't just say that and not tell us what the news is lol.

Not yet, but I have just got an email that says, send my your receipt to get the refund.
I would say to anyone that is fighting for the 32" instead, keep going as they have just done a big uturn on me, I think a bigger force has made them change there mind. Am I sorry I went for the "loss of bargain?" no, as its just a tv for the bedroom so a 32" would just be too big. Happy days, and a Merry Christmas to you all :snow_laug .