Phones2u Direct.com

mazmas

piglet33 wrote: »

I was informed by the court though that the warrant would be delayed until the appication to set judgement aside by the defendant was seen by the judge and i had to wait for info. is this right? or can i issue warrant anyway? i dont want to waste my money..although if they are about to go bankrupt i guess i need to issue warrant sooner rather than later?

I am in the same situation,and in the next stage of my claim through moneyclaim online. It appears after reading your case I will have to follow the same path as yours as they have still not submitted a defence which it appears is their standard practice .I will appreciate if you can keep us updated. Many thanks

Giorgos12

Beware out there.

These people are there to take your money. They are not trustworthy people, therefore make your self a favour and go to a decent mobile supplier if you dont want to loose your hard earn money.

I have lost my money with them and now I spending more to take them to court to recover them.


Giorgos

Giorgos12

Beware. Phones2u Direct.com Are Cheats. Never Go With Them Otherwise You Be Guaranteed That You Will Never See Your Cash Back Again.

I Never Saw Mine And Now I Am Taking Them To A Court

GIORGOS

Rudeboypeter

I'd be surprised if anyone who's read this far is even thinking about going anywhere these crooks - however, I wanted to share my experience of what I regard as probable criminal activity from P2UD.

About 6 months ago I went onto them via Quidco to order up a new phone. Not a cashhback deal - just wanted a new smartphone, on Orange. Significantly, they took my debit card number `for identification purposes'. When it turned up, it was faulty and wouldn't hold a charge. I tried to ring P2UD on their 0870 number, and had the usual experience of being put on hold for 20 minutes or so before being told to `call back later'. After a few rounds of this expensive racket, I emailed them via the form on their site with the complaint.

Three days later, they got back to me, with the news that I was still within the 14-day return period it would be swapped straight out. I'd spoken to Nokia in the meantime who had explained that this power fault was well-documented in my particular model. As it had taken them 3 days to reply to a simple email, I had to send the phone there and then, from my office, to make the exchange period. Fortunately I had the box, charger, etc at work, but didn't have the manual or the CD with the (out-of-date) software. An expensive next-day special delivery later, and the broken phone was on its way back.

P2UD had claimed they would turn around the phone within a day. In fact it took them over 2 weeks to supply a replacement. When it finally arrived, it worked OK, so that was the end of the matter. Or so I thought.

At the end of November, I checked my bank account online to see that P2UD had debited my account, without notification or warning, for a sum approaching £300! I immediately rang the bank and cancelled my debit card, suspecting fraud.

When I got home, I had a letter from - and you couldn't make this up - their "Clawback Manager", including a copy of my contract, claiming that as the manual and the CD were missing, they couldn't resell the (faulty) phone and were charging me the full retail price!!! The contract, BTW, says absolutely nothing of the sort.

I'm now kicking myself for paying with a debit card instead of a credit card (no Consumer Credit Act protection..). My bank are treating this as a `dispute' rather than straightforward card fraud, on the basis that I had given my number to these racketeers six months earlier, and have refused a chargeback. Unless they buck their ideas up, they'll be on the wrong end of an ombudsman complaint as well.

I'll probably have to start a civil action to try and get my money back before P2UD go under, unless anyone on the board has a better idea. In the meantime, be warned - NEVER, NEVER, NEVER hand your card details over to this shoddy shower unless you are keen to have your account looted at will months later!

Iain_L

Just to add to the tales of P2UD - we were fairly lucky, and managed to get our first cashback claims from them, but only after intervention from our local Trading Standards office.

The second claim was posted on 12 Sep, and I have a electronic proof of delivery from the post office that it was delivered and signed for on 14 Sep. I gave them 45 days to process it, as per the T&Cs that were in force when we took out the contracts, and then started asking them where the cheque was. Another recorded delivery letter was sent to them and signed for on 14 Nov. Since then there have been several e-mails to which I got the standard reply of "please bear with us, we're investigating".My Trading Standards again contacted them, but received no reply. On 12 December, I sent them another e-mail, telling them that if we hadn't received the cheques by Christmas, with the assistance of Trading Standards we would be taking them to court. Lo and behold, also written on 12 December (co-incidence or what ), a letter was written by Alan Bowen (I guess at least this means someone still works there) saying that he had received the November 14th letter, and they had no record of ever having received my claim letter - only took 3 months to write that letter...I guess the next step will be that the signature of the EPOD isn't one they recognise so the letter was stolen by someone else - unfortunately for them it is the same signature as for the letter Mr Bowen admits receiving. My Trading Standards office now has copies of all this, and I'm not going to give up.

Out of interest, our Vodafone contract has now come to an end, and I was looking for another good deal, so tried the usual websites as well as speaking to Vodafone (the only reliable service up here). The best I could find was a Phones 4 U £10 per month effective cost, but when pressed Vodafone came very close to it, and although they knew I would be taking out another Vodafone contract they didn't like me saying no to their original upgrade offers, so when the called to see if I really wanted my PAC code, they offered my 225 minutes, 100 texts, on an 18 month deal for £12.50 per month. All I need to do now is unlock and sell the Nokia 6300 they're delivering on Monday..:rotfl:

graham2133

We care taking Phones2U to court on Tuesday, we supposedly did not send in all the bill which is something that we cannot prove one way or another. We are citing the tumbridge wells case & unfair T's & C's that give you no redress to amend an application .
In their defence they have cited 3 claims that the give details of claims they have won although these are all partly claims of racial discrimination that are not really relevent to our claim. P2U have not included a transcript of the tunbridge wells case (although asked by court to do so) that they rather surprisingly say they do not have . I need to get hold of this by Tuesday, any suggestions?

Quentin

It is probably too late to use a transcript even if you get one by Tuesday.

Each side usually must furnish the other with any documents intended to be used in the hearing in advance of the actual hearing, and it will be too late to get a copy to the Defendant should you manage to get hold of one.

graham2133

Thanks Quentin,
P2U were specifically asked by the small claims court to provide a copy of the transcript and to give us a copy, we submitted all our documents 2 weeks ago, P2U 's documentws arrived at our door yesterday. They claim they could not get hold of a transcript and as this is core to our claim I am getting concerned. Hopefully the failure of P2U to supply the document will go against them. as I am sure that they do have a copy. All I have is a quotation on this thread that I will bring with me. I will also try to call Tumbridge wells to see if they can fax me something.

Jazzking

Hi Graham,

Don't forget to come back after your case and let us know how it went!!
I'm about to initiate a pair of claims on MCOL for the wife and I for our second cashback so will be interested to see what P2UD's current arguement in court is so I knkow what to expect if it comes to it!

Hope it goes well for you....

Quentin

graham2133 wrote: »

P2U 's documentws arrived at our door yesterday. They claim they could not get hold of a transcript and as this is core to our claim I am getting concerned.

Not having the case details to hand won't fatally flaw your case.

That case was decided by a district judge (if I remember correctly) and so isn't considered a legal precadent.

Your judge will decide on whether you have a case or not, and I'm sure you can point out the areas of unfairness they say you have breached.

Though as it seems they have ignored the courts instructions to both parties about sending each other documents to be relied on in the hearing in the appropriate time scale, then you could at this late stage request an adjournment of the hearing to enable you to consult over the documents you only received on Saturday.