Digital TV Cost Cutting Article - Discuss What You've Been Offered

monstermind

smc999 wrote:

I've continued to email them regarding the cost of installation when moving home and they are trying to tell me that £40 for re-installation is the best they can offer. It took an email saying that I was seriously considering cancelling my subscription for them to get back to me.
I think its poor that they offer new customers free installation and 6 months free Sky Sports, but an existing customer who also subscribes to Sky Sports is going to be charged £40 to have a dish put up at his new house. Any advice on whether to ring them and how to start the haggling would be appreciated.

Always RING and ask to cancel your account - you will be offered a free moving home deal. If you tell 'em you're moving and registering as a new customer they can also offer 3 months 1/2 price on top of this.

CURRENT SKY "TURNAROUND" (CANCELLATIONS DEPT) OFFERS:

These offers are all currently valid but Sky change them every few weeks. Any agent in "turnaround" can offer these deals.

SKY+
====

Sky+ £49 if taken with multiroom (keep an existing box )
Sky+ £65 as a replacement for your existing box if you refuse to pay £65 for a service call
Sky+ £49 and free moving home offer if you are moving home.

TECHNICAL OFFERS (FAULTY EQUIPMENT)
================================

1/2 PRICE SERVICE CALL (£32.50)
FREE SERVICE CALL (if you refuse above)
FULL FREE INSTALL OF NEW EQUIPMENT( if you refuse both of above AND your current box is over 2 years old. Hang out for this as new equipment comes with 12 months warranty not the 3 months you get with a service call.)
SKY+ £65 (see Sky+ offers above)

MOVING HOME OFFERS
=================

FREE MOVING HOME
FREE MOVING HOME AND 3 MONTHS HALF PRICE
FREE MOVING HOME AND SKY+ FOR £49 (see sky+ offers above)

(Moving home offers for ROI differ slightly)

SUBSCRIPTION OFFERS (PACKAGE DISCOUNTS)
=======================================

10% OFF ANY PACKAGE FOR 12 MONTHS (if you are cancelling due to price increase and subscribe to either sports or movies)

25% OFF ANY PACKAGE FOR 6 MONTHS

25% OFF ANY package for 12 MONTHS (taking this offer re-commits you Sky for a further 12 month contract.)

3 MONTHS 1/2 PRICE ANY PACKAGE (if you refuse the 6 months 25% deal)

5 MONTHS 1/2 PRICE (currently only available if you take Sky Sports but not Sky movies)

50% OFF CHEAPEST PACKAGE FOR 6 MONTHS (if you are cancelling to go to freeview / freesat or are having financial difficulties.)

daft_ada

Just rang Sky on 0870 number waited 30 secs to be put through. Told the advisor I wanted to cancel Sky as my package had gone up from £36 to £40.50. I was genuine that I would cancel. He asked if I used Sky sports and Sky movies (although at moment only have Sky movies 2,4 6,8 and 10). He offered me full sky package for 12 months at £31! Result!

smc999

monstermind wrote:

Always RING and ask to cancel your account - you will be offered a free moving home deal. If you tell 'em you're moving and registering as a new customer they can also offer 3 months 1/2 price on top of this.

CURRENT SKY "TURNAROUND" (CANCELLATIONS DEPT) OFFERS:

These offers are all currently valid but Sky change them every few weeks. Any agent in "turnaround" can offer these deals.

SKY+
====

Sky+ £49 if taken with multiroom (keep an existing box )
Sky+ £65 as a replacement for your existing box if you refuse to pay £65 for a service call
Sky+ £49 and free moving home offer if you are moving home.

TECHNICAL OFFERS (FAULTY EQUIPMENT)
================================

1/2 PRICE SERVICE CALL (£32.50)
FREE SERVICE CALL (if you refuse above)
FULL FREE INSTALL OF NEW EQUIPMENT( if you refuse both of above AND your current box is over 2 years old. Hang out for this as new equipment comes with 12 months warranty not the 3 months you get with a service call.)
SKY+ £65 (see Sky+ offers above)

MOVING HOME OFFERS
=================

FREE MOVING HOME
FREE MOVING HOME AND 3 MONTHS HALF PRICE
FREE MOVING HOME AND SKY+ FOR £49 (see sky+ offers above)

(Moving home offers for ROI differ slightly)

SUBSCRIPTION OFFERS (PACKAGE DISCOUNTS)
=======================================

10% OFF ANY PACKAGE FOR 12 MONTHS (if you are cancelling due to price increase and subscribe to either sports or movies)

25% OFF ANY PACKAGE FOR 6 MONTHS

25% OFF ANY package for 12 MONTHS (taking this offer re-commits you Sky for a further 12 month contract.)

3 MONTHS 1/2 PRICE ANY PACKAGE (if you refuse the 6 months 25% deal)

5 MONTHS 1/2 PRICE (currently only available if you take Sky Sports but not Sky movies)

50% OFF CHEAPEST PACKAGE FOR 6 MONTHS (if you are cancelling to go to freeview / freesat or are having financial difficulties.)

Thanks for that info.
I'll give them a call when i get in from work this afternoon.

dazzles

Yesterday I was in the telephone queue at SKyon their 0870 no. for 50 minutes before giving up!! goodness knows how much that call will cost me and to think that Sky will rake of some of that cash really rankles. They must be the worst customer service providers in the land and I' m going to have nothing more to do with them. I hope and pray that one day their dominant position will be grabbed by someone else.

deanos

If you used the freephone number it would have cost nothing

http://www.saynoto0870.com/

deanos

Ive just been thinking , i took them up on the 25% off for a year, now i have a new 12 month contract is my equipment still covered if it goes belly up?

happyhunter

You will need to use the trick below to get round using the freephone number.

alictait wrote:

You can get around this - you need to key in a dummy number - say 123 and then press hash key, if you do this 3 times then it will connect you to a representative.

dazzles

Thanks deanos ......I did try that first of all.....but the 0800 number just went dead...Sky are up to all the tricks

StephenT

Got through straight away following the 0800 'trick'
No discount or offers for upgrading to Sky+ (am on the basic, £21, package). Expressed my strong disappointment, that a 8+ year customer so porrly treated. Will call back and cancel all subs. in a few days to see what they offer me then. Anyone else managed to get Sky+ for less than advertised?

icebergx

Hi Guys,

I cancelled my Sky TV at the end of the footy season and now want to get reconnected.
I can sign up as a returning subscriber again (not sure what deal I will be offered) but I also have to option of becoming a new subscriber (the old subscription was in my Dads name).

I'd like to upgrade to Sky+ but the B*stards at Sky have added a £60 instalation fee and increased the cost of the box to £99. What's the best deal I can get?

Thanks for any help.