Digital TV Cost Cutting Article - Discuss What You've Been Offered

jonesy1981_2

Has anyone had any good offers from sky? I have cancelled my sky subscription and sky have not phoned back to offer me a deal to stay! does anybody know if sky usually phone to keep customers?

beverley1296

just rang sky after phone going dead on me twice on the 0151 number rang 08 number, was offered hd digibox for £99 inc installation, told her a friend of mine had it for £59 last week and she confirmed that was right, last week sky was givingHD for £49 to existing customers and £10 veiwing fee, gutted I missed out, she said it was in all the national newspapers, I never saw anything, anyway I'm not paying £99 for HD I'm livid cos I went to sky plus last year and I cannot get sky anytime on my receiver as its not the right model. If anyone gets a good HD price please let me know.

Ladygrim

Have been a Sky customer now for 11 years, just on their basic £18 package with extra £1 for the Diva Channel (Love Rachael Ray). Anyway, my Grundig Skydigital Box - which was installed back in 2001 - finally gave up the ghost lastnight and died. We changed to fuse, etc, but to no avail.

Anyhow, have been on the phone this morning to 08442 411 411 to discuss a replacement and here's what happened:-

Spoke to Jennfer on technical help and she advised I could either sign up for the Sky Repair Plan @ £8.99 per month for a 12 month contract, (£107.88 in total for the year), or have a repair engineer come out for a one-off fee of £65.00. In either option the box would be replaced like-for-like. I didnt like these prices so I asked to talk to sales to see what they could offer on an upgrade.

So then I was transferred throught to Megan on sales to discuss the Sky+. The current price is £150.00 for the Sky+box AND £60.00 connection charge - - £210.00 :eek:. Or, if I subscribed to Sky+ @ extra £10.00 per month on top of my current packages, I could get the box free, but still with £60.00 connection. So, £180.00, instead. Not surprisingly, I did not like these prices either. I put her on hold whilst I 'discussed' with Lordgrim, and came back to her to advise I think it best for me to cancel my subscription instead as this was all too too expensive.

So, I asked to be transferred to Cancellations team and she put me back into a call steering queue where I chose the canellations team option. After a while I was through to Steven (poor chap has a very very heavy cold), and I explained my previous two conversations above. I stressed that even £65.00 was too much to pay and so I wanted to cancel my subscription all together, he placed me on hold for a short time (less than a minute) and came back to offer me a new Sky+ box for .......... wait for it .................... £49.00!!!! :j :j

No additional subscriptions required :T
No connection charge. :T
There is a 12 month term (that will soon pass), but I do have the right to cancel wilthin the 1st month (cooling off period).

Needless to say, I am very very very pleased with this offer and after 'discussing' with Lordgrim (Steven on hold), went back to him to accept it.

He started to put the order through for me, reading out the distance selling regulation, terms and conditions...... and then the call dropped out!!! :eek: :eek:

I THOUGHT ID LOST THE DEAL. I waited for him to call me (but he didnt) so then I redialled and managed to get through to Jamie on the cancellations team on 08442 414141 (option 5, 3 and 1). I explained all of the above and Jamie was perfectly happy to honor the deal Steven had given me, and he placed the order - - with just one little hiccup....

The earliest Sky+ appointment available is 21st November. 3 weeks with no Sky!!

After a bit of headscratching, he found a solution. He has been able to book a repair engineer to replace my current box like for like next Friday 7th - FREE OF CHARGE. We have booked the Sky+ for 21st November AND I get a £10 credit as I cannot view Sky until the new box is installed!!


WHAT A RESULT :j :T :j :T

Yes, it took a while on the phone to get this sorted out. However, I think it was well worth it.

Wanted to share my expeirence on here in case anyone else wants to give it a try.

LG

serendipity2706

Hi Ladygrim,
Yes I think you do have to be firm about cancelling- Ive just had my whizzy new sky plus box installed today (also for £49), and so easy I've recorded something already! If I can manage it, anyone can:T

hawkwind

Yesterday i phoned up to cancel, which i was happy to do if no offers were given. Eventually they gave me the £17 variety mix at £3 for 3 months which has kept everyone in the house happy as we were on the £22 mix so we will not miss what we have lost.

rich7673

Rang Sky last night for a dabble at getting a sky plus box on the cheap ! Customer services offered me one at £210 but said it wouldnt be delivered this side of Xmas !! Asked to be put thru to cancellations and was told there was a 16 minute wait. All very nonchalant about wanting to cancel on their part and didnt seem to bother them, will ring again and flex my muscles but it appears demand is such for the sky + Hd they arent too bothered about me threatening to cancel.

serendipity2706

rich7673 wrote: »

Rang Sky last night for a dabble at getting a sky plus box on the cheap ! Customer services offered me one at £210 but said it wouldnt be delivered this side of Xmas !! Asked to be put thru to cancellations and was told there was a 16 minute wait. All very nonchalant about wanting to cancel on their part and didnt seem to bother them, will ring again and flex my muscles but it appears demand is such for the sky + Hd they arent too bothered about me threatening to cancel.

I was told there was a 20 min wait, but I said that was OK and got through much quicker. think that's just a ploy to put you off. You have to be firm with them! I got Sky plus for £49 all in, and they could have fitted it that week! Just say you are going to cancel as cant afford it any more.

tightasanats

Hi Everyone

Last week I called Sky for an existing Customer Deal for Sky+ and got told there wasn't anything better than £149 + 60 install fee, I told the guy that I felt that I wasn't being rewarded for my continued custom of 10 years and he was OBNOXIOUS :mad: to me and basically told me that I need to look out for the deals as they change on a monthly basis! Not a good result.
Looked on the forums and found a great page = http://www.moneysavingexpert.com/shopping/cheaper-sky-cheap-cable
I used the hints from the page today, went straight through to Cancellation department, spoke to a lovely guy who listened and then came up with Sky+
for £49 (free Installation) to keep me as a customer. Well worth it.
:T

swt61

Hi All. W are with Sky on a Mix 5 Deal currently £21.00

We have also recently added skytalk Unlimited inc line r3ental to Sky,

I am about to come to an end of my BT Broadband deal & was cosidering putting the Broadband with SKY too going for the max package £10 per month.

We have Sky + at the moment and was going to try and get free HD from them :-)

Does anyone think I would get it ? :j

chipbeck

swt61 wrote: »

Hi All. W are with Sky on a Mix 5 Deal currently £21.00

We have also recently added skytalk Unlimited inc line r3ental to Sky,

I am about to come to an end of my BT Broadband deal & was cosidering putting the Broadband with SKY too going for the max package £10 per month.

We have Sky + at the moment and was going to try and get free HD from them :-)

Does anyone think I would get it ? :j

Yes! To reitterate tell em your getting a FREEVIEW HD and want to downgrade to the bare minimum. Then start haggling using the Broadband as an incentive for them.