Digital TV Cost Cutting Article - Discuss What You've Been Offered

Lady_K

For Sky:

I've had one lot of 20% off family pack for a year then I had 2 lots of 6 months at half price family pack. My latest offer has just ran out and they have just taken the full cost for the family pack by direct debit £21 so I just rang them on this number 0800 0512595 is it the right one and selected cancellations?

They said no discounts at all whatsoever so I told them I'd like to cancel, its going off on 22nd March. I already have virgin media on another tv so it doesnt bother me I only kept it because it was half price. I did ring back again to check with another cancellations person to see if it would be the same and it was. Its obvious the emphasis is on the free broadband, all he did was try to hardsell me moving my phone to BT and getting free broadband with sky. Makes no difference as I'd still have to pay full price for the tv and I am hopefully still going to get half price fam pack on virgin and half price broadband anyway so its actually a bit more to be with sky even with free broadband

dmurray0

After Sky made a mess of downgrading my package, I phoned them to query it, At the end of the query the rep asked me had I got my letter yet for PremPlus matches. I asked him what he was talking about. He said I had been billed for £35 for 5 matches from Sep 05 to Feb 06. I had subscribed to the matches but thought they had come out ages ago. He said that they do a request every month from your box for pay per view content but could n't get access to mine until last month. He suggested that my phone line may have been disconnected. I assured him it hadn't.I asked him why they hadn't tried to contact me about it. All I got was the usual "You may have a faulty phone line." Basically the upshot of my query is, do I have to pay the whole bill? Is there not some legislation that states if an item has not been billed within 6 months then it is non binding?

jolly-jen

Just phoned sky to cancel family package approx £35, (have been with them for years) and was offered sky+ with a refurbished box completely free of charge, including installation. Did say i would have to subscribe to two premium packages min £34.00 to keep it free, if not the pay £10 a month. Cannot get cable in my area, so really do not have no other options! Is this a good deal or have I been duped!!

Equanimity1

Rang to cancel on 0800 saying the last customer service rep offered me sky+ for £0.00 he said no the box is £99, I said my sky box is faulty and will not record and I'm not buying another 1 (I bought my last 1). After much debate he didn't budge and he asked me what I would like to do today. So I said OK cancel then....been with you for approx 12yrs I'll go with NTL just cancel it....anyway there is someone comming to the door bye....he replied no please stay on the line a moment I can offer you - a brand new sky+ box with free instalation.......I accepted - they are comming to install it Friday...already on the half price offer so i get free multiroom.....cancelled my orange broadband and will get sky see speak and surf for £43.50 full TV and base Broadband so continue to get multiroom for free........I was happy with that.....

jolly-jen

Just been thinking as am getting new sky+ box on Monday - could I use my old box in another room and have sky multiroom. I know it would cost another £10 a month, would there by extra installation charges at all? Can anyone advise?

Red_Man_2

No the installation would be free but you will have the £10 per month charge.

wilf55

end of my 6 months 1/2 price up tomorrow 2 mulitroom boxes full package and sky plus broadband with orange but am out of my contract now and am prepared to go to sky do you think will get and offer am not going to tell them i would do the broadband til i can see if i can get a deal on the tv though first

could i get free multi room etc or would i be better to cancel and then get in partners name ie new customer offers

thanks guys

fattyrae1

Still waiting for a special deal. Have no sky at the moment and want sky+ but don't want to pay full price for a box. Has anyone had any special deals for new customers or are they all for existing ones? By the way, all those who told us about feb 12th, whats happening? Everyone seems to have gone quiet...

tripleh_2

I phoned Telewest in October and said I was thinking of moving to BT or Sky. They gave me my phone (talk unlimited) TV (lowest) and Broadband (4mb) at half price for 3 months with a view to phone back this month. My costs have now gone back to £55.50 .

I phoned them today and said that I had been looking again at sky and Bt and quoted them their prices. Explained I had been with them since they were Birmingham Cable in 1996. They came up with this offer

Broadband L
Tv XL
Phone XL All for £42.

Talking to him he said that they could offer the following package to any existing customers to keep them

Bband L
TV XL
Phone L all for £35. Mine was £42 because I wanted the Phone XL.

I tried to get him to put me on the VIP package, which is £85 for my original price of £55.50 but there was no way he would have it. I tried for the V+Box but he said that would be £10/month and also tried to get him to put the sports channels on but he said that would be £16.50/month.

I said I would call back tomorrow to either accept or cancel. Hope this helps someone.

Do you think I should keep pushing?

BaileyB

Sky have to start bringing this back i think as so many people are jumping ship to Virgin.

Why cannot i get Virgin here!