Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
Has anyone ordered from lightinthebox?
154 replies
241.7K views
Quick links
Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support
Replies
I got married this May & really wanted to keep costs down, I spent months reading reviews about LITB and looking at the dresses. I decided to buy my junior bridesmaids dresses from them, I measured my bridesmaids and they matched perfectly their junior sizes but I ordered bigger sizes for both of them anyway, I got two different styles in the same colour. Both dresses arrived (I had to pay £20 import tax) and were too small, they didnt look like the pictures of the dresses on the website and generally didnt look nice at all. I contacted their customer service(you always have to wait 24hrs for a reply) & they seemed good, I had to email pictures of the dresses with the tape measure next to them to prove there was a problem. They agreed to refund me and told me to post by normal royal mail, when my refund didnt arrive I contacted them and had to email another picture of the proof of postage (another £10). They told me to wait! (this was in March!) I'm still waiting, I posted a negative review & they took it down from the site. So frustrating in total with the cost of the dresses, import tax and return postage I lost £150. I ended up buying lovely dresses from BHS which weren't that expencive, I wish I had done that in the first place.
I also ordered a wedding dress from Well Bridal another Chinese company, again a disaster nothing like the picture and really bad quality and no refund as promised when I ordered! I can't warn people enough from using these Chinese sites, you could end up losing alot of money like I did and not saving any!
Also its very frustrating dealing with customer services because they don't ever action anything, so the comment from LITB stating anyone with a problem should contact them is a waste of time! They won't do anything! Ive had dozons of emails with them & I really feel like they were just stalling until I got bored of chasing them.
Julie
Second advice: It is better to order the dress a little bit bigger and go to your local seamstress to have it altered. They are so cost conscious that they will not leave any extra fabric to make it larger.
I recently received five hand drawn paintings from lightinthebox for for €154 shipping and framing included. Four of them were very good reproductions of Van Gogh and I am really happy with them. The fifth was just a ordinary painting for 40 and was sloppily done. I gave it a review of two stars and included a picture of the painting for all to see. They did not publish that review. Not honest is it?
Update: After I published the negative review of the painting, LITB contacted me and wanted to know what the problem was. I showed them a picture of the painting and they agreed with me that it was not a good reproduction and offered me a new painting or a full refund. I took the refund. I think they are trying to improve their customer service.
I finally bought my dress from perfectweddingforever.com which recommended by my friend, it looks very nice and well made!
Besides me,I do know quite a few people that have ordered from china manufacturers like perfectweddingforever,lightinthebox for their wedding dresses and have got them come and were very satisfied. Most do advertise that its a designer replica and not the actual brand. Now it does take 4-8 weeks to get it in most cases as thy have to custom make it and then send it. I also know a girl that went to a local seamstress got measurements of all 5 of her girls and sent it and just got all their dresses come last week with no complaints. But again it all depends on you and what you want. If you want the fanciness at a fraction of the cost then go for it ..if money isnt an option for you then maybe not.
Needless to say,having already paid postage,we will not be paying this,and are taking it up with Fedex.
I may be wrong but this looks like an attempt to get more cash.Has this happened to anyone else?.
Confused is the word Ive just tried to order 2 wraps. For a holiday with official functions. Which goes in 15 days time. The site was confusing
I decided as there was no tailoring and items were in stock I would go for it. But after one day I'm trying to cancel. The 3-5 days has become 12 days before shipping.
The site says you can cancel but Ive tried via ticketing inquiry but cannot find a form to fill. I'll try stopping opayment via PAYPAL.
No clear idea about import tariffs!!
Anyone know where i can buy a reasonable priced shoulder stole via UK site or shop??
utiful dress from the above company within 4 days of ordering, the quality of the dresses were excellent but were too small so have returned them and hoping for a refund. What puzzled me was that they were delivered by UPS and I was charged 21 pounds on delivery but my friend who order 2 dresses that were delived by Fedex wasn't charged a penny. When I rang UPS they said that she would be invoiced at a later date but I can't see that....They are sending me a claims form as I'm returning the dresses to get my monies back but will keep you updated...