12 Free Bottles of Wine loophole with Smile

mr_fishbulb

They're lucky I still have spare wine at home, otherwise this could be an emergency

adm_4

I haven't got any white left!!!
I'll ring the number at lunchtime. Maybe this will "move me up the queue"...

adm_4

I've just phoned them and was told I definitely qualify and they'll pass my details onto their "marketing department" who they email ONLY ONCE A WEEK!! Therfore, I can expect an email by the start of next week.
She expessed surprise at my plight and said the promotion had been going really well...

fairenoughclough

What a shower !

"Chris in Marketing" is in charge of that promotion and he's in meetings all day.

We should have an update for you soon.

They're considered as having good customer service as well.


Edit: it pays to complain code for wine issued over phone.

andyburn

Just to add to the numbers, I was told I qualify for the offer too, but haven't got a voucher yet.

I've sent them a secure message, I can't be bothered ringing them and spending a fiver listening to some music!

cheekymole

I complained and have just received a phonecall with my voucher code and password.

I suggest you all do the same

off to order my wine

BertieMeldrew

So much for the "ethical bank"! Nothing ethical about the way they seem to be trying to squirm out of this promo! They're obviously working on the basis that unless you go chasing them then you aren't going to get your wine...

adm_4

I hope the recommend a friend wines work better! My wife's account had its £1500 deposit last month and so we should both get 12 bottles next month (I think)....

mr_fishbulb

So where did they manage to get the voucher from if they previously said they don't have any? I'll give them a week from when I phoned before and then I'm calling them back.

BertieMeldrew

:rotfl: :rotfl: :rotfl: :rotfl: :rotfl:

smile? This bit had me ROFL...

Extract from the welcome letter I got...

"....

Now a little bit about us. The bit that makes us blush

..." (their emphasis)

Blush? They should hang their heads in shame with embarrassment at the way they are treating their customers!

:mad: :rotfl: :mad: :rotfl: :mad: :rotfl: :mad: