1899 increasing charges to cable customers (merged)

BexTech

I have only had 1 or 2 problems of the network being busy in the 2 almost years of using 18866 and 1899.

Today I have got through first time every time.

histon_iain

Thanks,
just copied the statements, reformatted, put into excel and done some calculations:

over two months, 161 calls, connection charges (@ 3p a call) = £4.83
total length of calls 18 hrs 21 mins 59 seconds (just under 1102 minutes), at 0.5 pea a minute it would then be £5.51

So total cost (for 2 months) = 4.83 + 5.51 = £10.34 (or £5.17 a month)

Now I just have to compare with other providers (including NTL).

Nigel1

Hello all
Yes, I'm having the same problem getting through tonight as well. There is a page on 1899's website that allows you to report problems. If we all report we're pigged off with a cr*p service as well as a price hike, they may do something abouut one or other of the issues. Or both. Or am I being optimistic about consumer power??!!
Rgds
Nigel

Edinburghlass_2

However, as BexTech says not everyone has problems with the service, I never have with using 18866/1899/18185.

Spikey_2

Edinburghlass wrote:

However, as BexTech says not everyone has problems with the service, I never have with using 18866/1899/18185.

Are you on BT then Edinlass?

ginger_nuts

what is happening here ,not so long ago 18866 increased it's connection charge to 3p
and there was uproar for days on this site .this is the 40th post on this because of a 1/2 p charge per minute (plus 3p connection ) .Bad news , but come on guys (and girls ) havent we
better things to do .Dont drag this out for days lets find another bargan.
THE END

2ax

histon_iain wrote:

Also raises two questions:
1) why should customers keep looking at a website daily just to see what price they may be charged.

You're not obliged to do so, but it seems unfair to complain.

You no doubt carefully read the T&C which say -

Introduction
If you register for any service offered on this website, you should carefully read the terms and conditions. You will have accepted the terms and conditions of our service:

by completing the registration form;
by entering the 1899 website;
when you log in to your account;
by subscribing to any of our services;
by using any of our services.

and

Charges and Payment
We withhold the right to vary any charges or rates at any time by posting the resulting price changes on our website or otherwise giving you notice.

so, as ginger_nuts suggests ...........

Edinburghlass_2

Spikey wrote:

Are you on BT then Edinlass?

In fact I use both

Spikey_2

Edinburghlass wrote:

In fact I use both

tell me more.....;)

Spikey_2

Another day of engaged tones...arghhhhhhhhhhhhhhhhhh.:mad: