1899 increasing charges to cable customers (merged)

Spikey_2

Lady_K wrote:

I was getting 'this is a free phonecall' notice till about 1.5 hours ago, it then said 1/2p per minute for a local call so if I'm going to be on for 4 mins or more I may aswell just use direct NTL and the 5p connection charge at weekends and evenings as I'm on 321 with NTL. Does anyone know exactly when it went up? or if theres anyone else doing free NTL?

Hi, Can someone explain the NTL 321 thing.... is that where they charge 5p connection then 1p a min for Evening and weekends etc ?

Just tried all three (1899,18866 & 18185) from my home line and all engaged..... what is the point....arghhhhhhhhhhhhhhhhhhhhhhh

fayraz

Spikey wrote:

Hi, Can someone explain the NTL 321 thing.... is that where they charge 5p connection then 1p a min for Evening and weekends etc ?

Just tried all three (1899,18866 & 18185) from my home line and all engaged..... what is the point....arghhhhhhhhhhhhhhhhhhhhhhh

3-2-1 charges are:

3p per min peak
2p per min off peak
1p per min weekends

not forgetting the 5p connection charge.

fayraz

Lady_K wrote:

I was getting 'this is a free phonecall' notice till about 1.5 hours ago, it then said 1/2p per minute for a local call so if I'm going to be on for 4 mins or more I may aswell just use direct NTL and the 5p connection charge at weekends and evenings as I'm on 321 with NTL. Does anyone know exactly when it went up? or if theres anyone else doing free NTL?

Exactly what I was thinking, my calls are routed through NTL after 6PM and at weekends, the rest of the time it is with 1899 and 18185.

histon_iain

I first received the half a pea minute mesage at about 2pm this afternoon. I'm thinking if I make a 2 minute call I can send them a whole pea, but would they accept frozen or fresh??
Surely if the company wish to be taken seriously and trusted then it would do two easy things:
1) inform customers of any price changes
2) use proper English which can be understood. Half a penny a minute is what they mean.

I ditched the ntl unlimited 24 hour call plan (£14.50 a month) to use 1899, now I'm wondering what the best option is. Fortunately I can get detailed usage from 1899 to decide on the options.

2ax

histon_iain wrote:

1) inform customers of any price changes

It is on their website, updated daily, and you have the option of having the tariff announcement, which you appear to have used.

mobilegossip

2ax wrote:

It is on their website, updated daily, and you have the option of having the tariff announcement, which you appear to have used.

They conveniently dont update their latest news section? and for those poor folks who havent got their annoncement turned on :eek:

BexTech

I got the 0.5p/min at 10:30 this morning.

histon_iain

2ax wrote:

It is on their website, updated daily, and you have the option of having the tariff announcement, which you appear to have used.

I actually requested not to have the tariff announcement, but it was never removed.
Also raises two questions:
1) why should customers keep looking at a website daily just to see what price they may be charged.
2) also with the notification of the price is it too late to decline the purchase of the commodity? AS I'm sure the connection charge and first half pea has been charged by the time you've been notified.

BexTech

You are not charged until the call is answered, calls are charged per second, plus 3p.

Spikey_2

BexTech wrote:

You are not charged until the call is answered, calls are charged per second, plus 3p.

If you ever get through..........:mad: