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Zoom Airlines is in administration: How to get your money back
in Overseas holidays & travel planning
191 replies 40.1K views
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I've already purchased new ticket to travel which is in the middle of October.
Any ideas where I stand on this? I'm sure I'm not alone.
I'd ring them up and speak to them. They are bust and have no money, so I see no reason why they'd arrange any alternative travel, its not like their covered by the CAA or anything. You may have to pressure them a bit as your going on holiday in October, say you can't wait for them to arrange it else it may be too late by the time they get round to it.
I have got a full refund from Mastercard plus the additional cost of re booking my holiday with another ailine.SUCCESS!!!!!!!!!!!!
Glad they paid up in the end and well done with getting the additional charges in there too!
Mastercard were really helpful to me gave me a full refund plus the addtional which we incurred re booking with another airline.You must quote that Zoom failed to provide the service you paid for and you ave attempted to contact the airline and they have advised you to contact your credit card company.Good Luck!
My friend wrote a letter to the head office of Lloyds TSB but they haven't responded to her. She paid by Visa Debit Card. Today she went into her local branch to see if they could chase it up, but they told her she has to contact Visa and there isn't anything they can do about it. What rubbish.
Should she now write to the financial ombudsmen?
I paid using my Natwest Maestro card and wrote the head office a letter which they have also ignored. I'm assuming nobody has had any success with a Maestro card claim? I figure my last chance is to write to the administrators and hope for some kind of refund.
This all sucks pretty bad because I was due to leave the country permanently in 2 weeks. I don't have much cash so bless my mum for stepping in to buy me a new flight.
While it does sound like a delaying tactic, I'm curious to know what you sent in with your claim? Did you send proof of zoom asking to contact your credit card company? If so I would of thought this would be enough.