Zoom Airlines is in administration: How to get your money back 29 August 2008 at 12:47PM in Overseas holidays & travel planning 191 replies 40.1K views

zarjaz_2

Technically, a supplier has to be in breach of the Sale of Goods Act first of all, before s75 of CCA can apply. Zoom will be, because they are unable to fulfil the contract. The sticky point seems to be that, from a bankruptcy point of view, they are in liquidation - they have not formally announced that they have ceased trading. If you go to the liquidator's website, it states that they are trying to keep the business going (or words to that effect). Until they actually come out and say that it has ceased trading (and i don't see how it can keep going - with no aircraft!), then the banks may delay.

As for requiring a letter addressed to you from the liquidator - that's irrelevant, because your claim is against the lender (credit card company), and the claim is made under the CCA.

I have legal protection from home insurance, and they advised me to write again to the card issuer, and if I don't get a response, then they'll start writing on my behalf as I've a cast iron claim for a refund for failure to supply services - even though that service is in the future. There's also a VISA press release that says this too:

Visa Europe reassures cardholders as holiday firm XL goes into administration


London, 12 September 2008Travellers who used a Visa card to purchase tickets with the XL holiday company can ask their card-issuing bank to seek to get their money back if they are unable to make appropriate arrangements to use their tickets on another airline, and if they have unsuccessfully tried to reclaim their money from travel industry insurance bodies such as ABTA or ATOL.

Visa regulations allow for banks, on behalf of their cardholders, to seek financial redress from the merchant's bank if the cardholder has bought goods or services that will not be delivered, for example when a merchant ceases trading, or if the goods are not supplied as specified. This applies to goods bought on both Visa credit and Visa debit cards. Cardholders should contact their issuing bank as soon as practical if they face this situation.


http://www.visaeurope.com/pressandmedia/newsreleases/press371_pressreleases.jsp

philwar1

Many thanks for the info. I will write back to Sky Card.

zarjaz_2

...and another bit of useful info is that the insolvency agents dealing with Zoom Airlines in Canada (Doyle Group) HAVE stated that the airline have officially ceased trading and will not be resurrected. See their statement at

http://www.doylegroup.ca/business/en/courtdocs/zoom/ZOOM-BANKRUPTCY-LETTER.pdf

PCollins_2

Dear all,

Thank you to everyone who have made me aware of the fact that if flights are booked through a credit card I can then also claim back the additional cost of travelling with another airline.

My family were stranded in Ottawa when Zoom collapsed, however to add insult to injury, just before they went into administration I booked my flights for next summer since they were offering a deal where children travel for free. Since I DID book these flights with a VISA credit card they have refunded the £1372 Zoom flight but following a telephone call have also agreed to pay any difference if I book again through BA. Therefore the initial good Zoom deal of £1372 means we can now fly with BA instead for the same price (instead of £2145). This finding was only due to this forum.

Prior to booking again I am awaiting written confirmation from my credit card company since they said they would honour a like-for-like flight.

kimbi15

I just wondered if anyone knows the answer.

I was left stranded in Canada with Zoom and I have applied through Chargeback to get my money back, but I just wondered if anyone in the same situation has received half or all their money back?

Thanks
Kimberley

Jazzy_B

I contacted Nationwide yesterday. They told me that because of Zoom and Excel their claims department had been inundated and to contact them again in a month if I hadn't heard anything.

Jazzy_B

PCollins wrote: »

Dear all,

Thank you to everyone who have made me aware of the fact that if flights are booked through a credit card I can then also claim back the additional cost of travelling with another airline.


Prior to booking again I am awaiting written confirmation from my credit card company since they said they would honour a like-for-like flight.

I was going to do this, but I managed to get BA flights for next year, booking via Orbitz.com for £200 less than Zoom. Their price was nearly a thousand pounds less than booking via BA. I've got my flights confirmed by BA.

zarjaz_2

Yes - I was due to fly Zoom from Glasgow to Calgary in Dec for 2 weeks. Managed to book on Air Canada, via London, for a couple of days earlier departure, and it's £150 less than Zoom. We have to suffer Heathrow, but at least there's little chance of AC going bust, and we get a couple of days extra holiday!

Now if only I can get MBNA to stop playing silly beggars and refund the money I paid to Zoom without having to wait until January 2009 like they said!

jlttjos

For those who are getting the difference in new flights paid by their credit card company paid - Can you please advise what type of credit card you have?

I have a Halifax MasterCard and they are saying they will not anything as such!

Such a bummer..

Jazzy_B

Read post 78 quoting from a previous thread by Moonrakerz.
I don't know if you can claim with your card, mine was Visa. It might be worth contacting Trading Standards.