I have just been RIPPED off by Easyjet

mickeypops

My sympathies here are with the OP, I have to say.

I understand the argument about the T&Cs and the need to be careful when filling in forms, but the person who hasn't made a mistake hasn't been born.

To my mind, Easyjet (and others) are entitled to charge a reasonable fee proportionate to the extra effort/cost of effecting the change. However, the charges they levied for correcting a simple mistake such as this go way beyond this. It's a similar concept to the unfair bank charges subject, I believe - the amount requested to make a simple change almost amounts to a "fine", not a reasonable charge. It's blatant profiteering by Easyjet and the OP has every right to be disgruntled.

Is there a regulatory body that the OP could could complain to?

HC_2

If EasyJet don't levy these charges for errors, the price of their flights will go up.

Murphy_The_Cat

mickeypops wrote: »

Is there a regulatory body that the OP could could complain to?

On what grounds ?

Vendee

Murphy_The_Cat wrote: »

On what grounds ?

On the grounds that the extra charges levied did not reflect the actual cost of making the changes?

People here rant on about "terms and conditions" like they are unchallengable. I could set up a business and draft my own set of T&C's which state that I can cut off your testicles if you slip up in any way. It doesn't meant that I can actually come round your house with an kitchen knife to enforce the T&C's.

HC_2

Vendee wrote: »

On the grounds that the extra charges levied did not reflect the actual cost of making the changes?

Maybe it's best to think of these charges as a penalty or a fine. If you don't make an error with your booking, then you won't need to pay them.

I prefer cheap flights rather than increased, but flexible, fares.

Vendee wrote: »

People here rant on about "terms and conditions" like they are unchallengable. I could set up a business and draft my own set of T&C's which state that I can cut off your testicles if you slip up in any way. It doesn't meant that I can actually come round your house with an kitchen knife to enforce the T&C's.

T&Cs [should] never override your legal or statutory rights.

Murphy_The_Cat

Vendee wrote: »

On the grounds that the extra charges levied did not reflect the actual cost of making the changes?

People here rant on about "terms and conditions" like they are unchallengable. .

well for goodness sake, if that is how you feel, challenge them !

Its time for people to either put up, or shut up (or accept the consequences of not filling in forms correctly and/ or not checking them thouroughly before submitting them )

Vendee

Murphy_The_Cat wrote: »

well for goodness sake, if that is how you feel, challenge them !

Now why would I want to do that when I haven't fallen foul of them? If I was the OP however, I certainly would.

Murphy_The_Cat

Vendee wrote: »

Now why would I want to do that when I haven't fallen foul of them? If I was the OP however, I certainly would.

As I believe I suggested to him. Several times (or was that the other fellow who had trouble form filling ?) :beer:

Vendee

HC wrote: »

Maybe it's best to think of these charges as a penalty or a fine. If you don't make an error with your booking, then you won't need to pay them.

And that's the point. They shouldn't be able to fine you. The charges should reflect the cost to the airline in making the change.

HC wrote: »

T&Cs [should] never override your legal or statutory rights.

Exactly.

HC_2

Vendee wrote: »

And that's the point. They shouldn't be able to fine you. The charges should reflect the cost to the airline in making the change.

I can understand that their T&Cs might seem a little draconian. And I also see why the charges are compared to the banks' out-of-proportion fees that Martin has come down so hard on.

But which would be your choice - dirt-cheap fares, partially subsidised by (other) people's mistakes? Or higher fares? I love being able to fly to Milan or Venice for £20 return by filling in the booking form correctly.

I do have sympathy with the OP - in my earlier post I mentioned how I'd recently got stung myself by not reading the T&Cs.

Vendee wrote: »

Exactly.

You say 'exactly' but your analogy was of GBH - or possibly murder. (I don't have testicles, but I imagine you would bleed to death. :eek:) Somewhat illegal, so not really anything to do with Easyjet's T&Cs, since we've agreed these cannot override legal rights!