How to cancel Setanta Sports

Chick08

Hi,

I have my monthly payment come off my hsbc credit card so i am going to try and cancel it tonight.
My subscription started off £9.99 and for the last year i have been paying £12.99.

:mad:

RickyW

Hi,

I've just tried to use the cancellation page on setanta's website - as mentioned in a previous post. All looked fine, until 3 mins later I received a Delivery Status Notification (Failure) email into my inbox from them.

Curiously the email mentions requests@setanta.com as the email address that can't be reached

Interesting...

Rick

tightgitttt

I've just tried it in firefox and the page doesn't configure correctly so you can't see in which box to add which details. In IE it shows up correctly, just sent in my request to cancel, will let you know if the request bounces.

aaronf_2

I have emailed to cancel my subscription - spoke to someone on the phone and they told me to email: [EMAIL="requests@setanta.com"]requests@setanta.com[/EMAIL] it seemed to send ok. The lady told me to send: Name, Address, Sky viewing card number, contact number, account number (if you have it) and then a reason for cancelling.

I havent heard anything back yet but fingers crossed - I was just wonderng if anyone knew the answer to this - if setanta goes under as it is looking like at the moment will they stop taking money full stop or will they keep taking money for the administration costs????

hansi

darreno wrote: »

I attempted to cancel Setanta in October of last year and received email confirmation that this would happen. Foolishly I dont check my account much and realised that up until last month they had still been taking 12.99 from my account!

I emailed again and received an email stating that this was an error on their part and that it has now been cancelled, i shall also have a refund within 28 days.

Surprise surprise i have no refund and today another £12.99 has been taken! I really am at a loss with what to do as the bank can't help and Setanta are obviously incompetent. Any ideas on how i should pursue this are welcome!

Even though the legal side will cost a few quid i think i will still take that route.

Cheers

Daz

Forgot to add that i still have all emails relating to this.

why don't you just cancel your DD?

hansi

Chick08 wrote: »

Hi,

I have my monthly payment come off my hsbc credit card so i am going to try and cancel it tonight.
My subscription started off £9.99 and for the last year i have been paying £12.99.

:mad:

Is it a recurring transaction? If so, trying to stop it will be a problem. You have to tell Setanta to stop taking payments, and contact your card issuer.Good Luck.

marcusuk

I pay by a monthly direct debit - can I just cancel this and that will be that ?

hansi

Yes, and send them an email saying you have cancelled it.

marcusuk

Thanks - my direct debit would normally come out the end of this week. If i just cancel now wouldnt they want me to serve a 30 day notice?

hansi

I can't comment on that because I don't have a subscription with them as I get their channel as part of the Virgin package, so I don't know about any of the conditions of contract, but as far as I know, you can cancel your direct debit. I'm not sure what their reaction would be to this, but that is the beauty of the DD system. You retain total control, but you might want to tell your bank why you are cancelling just in case!