Cahoot log in problem....

GFA

I've finally managed to log in this morning to find all of my messages gone apart from the system one and lots of old payees which I had deleted over the years showing in the payments list as well!! I now have a mysterious credit card payment due on 27 Jan 2010 on a card that I haven't used in a year even though its showing a nil balance. Added to that, they are refusing to answer their phones for me to discuss this with them.

I switched to First Direct a few months back (a great decision!!) so Cahoot is mainly a back up account. I can see that I will be closing these accounts very, very soon ....

GFA

I've just managed to finally speak to someone at Cahoot. They had some "unforeseen migration issues" which they will be investigating within the next week or two! They're not sure why I have a credit card payment due according to the website when they've confirmed that there is a nil balance and nothing pending!

They're also not sure why all of my old payees have materialised but they have suggested that I leave them as is and they are investigating what has happened. This really doesn't bode well especially looking at the migration issues discussed on this forum when they integrated A&L ....

cathbath76

My DD and SO payments are all messed up as well. Lots of recent ones appear to be missing, including my mortgage and utility bills. I am now worried that these won't get paid...

I just received this message:

Thank you for contacting cahoot in Coventry.

I am very sorry for the recent extended downtime that affected the availability of the cahoot website.

From time to time, to improve our systems and website we have to bring the website down in order to introduce the improved changes and we aim to do this at a time that will affect customers the least. Unfortunately the upgrade we were implementing this weekend took longer than planned which resulted in the website being unavailable for a lot longer than expected.

The cahoot website is now back available for customers and therefore you will now be able to log on and manage your accounts as normal.

Please accept my sincere apologise for any inconvenience that this has recently caused you.

If you require any further assistance please do not hesitate to contact us again.

Kind Regards,

Stephen Shaw

innovate

At least you got an apology.

Here is what I got in response to my complaint to the CEO:

Thank you for your email to Ant!nio Horta-Os!rio concerning the problems you've had accessing the cahoot website.
We were experiencing a problem yesterday which we are pleased is now fixed and the website has been fully functional as of 8.15am this morning.
Regards
Denise
Technical Business Support
Executive and Media Complaints
Santander UK plc, 201 Grafton Gate East, Milton Keynes, MK9 1AN

She didn't bother with any apology, or to check whether the system is actually fully working (which it isn't for me, still cannot see any statement, and from what others are reporting, there are other problems, too).

dotty9999

innovate wrote: »

At least you got an apology.

Here is what I got in response to my complaint to the CEO:




She didn't bother with any apology, or to check whether the system is actually fully working (which it isn't for me, still cannot see any statement, and from what others are reporting, there are other problems, too).

I received the same response, minus apology, explanation or the call I had requested on behalf of the Chief Exec.


Dear Ms XXX
Thank you for your email to Ant!nio Horta-Os!rio concerning the problems you've had accessing the cahoot website.
We were experiencing a problem yesterday which we are pleased is now fixed and the website has been fully functional as of 8.15am this morning.
Regards
Denise
Technical Business Support
Executive and Media Complaints
Santander UK plc, 201 Grafton Gate East, Milton Keynes, MK9 1AN

I am now able to log into the website but regularly getting error messages.

Several of my direct debits are missing, including my credit cards and mortgage which are all due this week - however long cancelled direct debits have reappeared.

I'm still waiting for the call back I requested this morning! :mad:

Connie

Polite apology received today:

Dear Sir/Madam,

Thank you for contacting cahoot in Coventry.

Please allow me to apologise for any inconvenience caused by the issues you have had in accessing your cahoot account Yesterday.

Due to essential maintenance, the cahoot website and automated telephone banking system were unavailable last weekend between 22:00 on Saturday 4th September and 5:00 on Monday 6th September.

To notify customers of the proposed maintenance, we sent a secure message to your personal homepage on Monday 30th August 2010 and then again on Friday 3rd September 2010.

We are continually looking at ways to improve the service we offer and your feedback and suggestions are very welcome so as we can consider them for any future maintenance we may have to undertake.

Please accept our apologies for the inconvenience that this may have caused you and thank you for your patience in this matter.

The web site is now up and running and if you are still getting the service message please log out and before trying cahoot again try control F5, and this should clear the message and enable you to log onto your account with no issues.

If you have any further queries please do not hesitate to contact us.

Kind Regards,

philjg

latitia wrote: »

Yes, mine says no interest paid too. Relieved I managed to get in and my funds are still intact but hope it's not going down again for another three days while they sort the interest problem out. Any good suggestions for alternative banking?

I've just spoken to somebody at Cahoot who has told me the tax deduction information issue is a known problem and their IT support team tell them it will be rectified by tomorrow (8th). Just in case anybody else is in the same position as me. Fingers crossed, I guess, then I'll be moving my business elsewhere asap. First Direct does look like the answer.

GFA

I switched to FD back in April because I started to have issues with cahoot and could see things only getting worse. - much worse. I have to say, that was the best decision I made. I used the switcher service and it was completely painless and thus far I'm very happy with them.

Its a real shame that Cahoot's service is plummeting downhill so quickly. They used to be a really good bank.

Chris2000

GFA wrote: »

They used to be a really good bank.

I don't think I would go that far.

They always had the slowest payments of any bank, taking 4 working days instead of the usual 2 or 3 to transfer money in or out. They only reduced that to 3 working days last year, when they were forced to by law.

Their systems regularly went offline for maintenance in the early hours of Sunday morning, often including cashcards going offline, so bad luck if you wanted to withdraw cash for a kebab or a taxi home at 2.00am on Sunday.

leamphil

Down again this morning.

Helpdesk hadn't a clue - they seem to rely on their customers telling them if their systems are working.

Helpdesk 02476 627190 phone number closed but 01908 937222 still seems to work.