Cahoot log in problem....

Kess

Same here - the cahoot account was inaccessible "due to essential maintenance" over the weekend, and this evening it comes up with a blank screen and "General System Error" in the browser titlebar!

By contrast, I've been fairly pleased with my Alliance & Leicester (also Santander) account.

latitia

The message on the Cahoot site, after going to the login page, now shows a "system error". No apology! This is after reading their blurb which boasts that the system is open 24 hours a day 365 days a year! I have written to the director and customer service but no reply of course. Their info seems to indicate that phone calls are charged at £1.50 per minute! What an arrogant shambolic bank.

twyfry

Yes - this is incredible behaviour -as a result of 2 days of inaccessibility and no reply to emails I have spent the money on a phone call to the famous 0844 (they have deactivated the geographic number on sites now) removed all monies from the savings account and will close my current account as soon as I can get in to do so!

To say a "short time" without any specifics is not good enough. I urge everyone to remove their money - it is the only way to get them to improve matters. This is in the same week I cancelled my new Santander Zero Credit card because it was impossible to get on line with it and phoning them is like the worst joke in phone looping software ever - and then just as I found a human after about 10 minutes the line crashed. In doing so I went through messages for Santander and Abbey, had to enter my details twice and was then asked for them again, and so on........

Santander need a BBC investigation for sure - C'mon MoneyBox!!

tdodd

Kess wrote: »

Same here - the cahoot account was inaccessible "due to essential maintenance" over the weekend, and this evening it comes up with a blank screen and "General System Error" in the browser titlebar!

By contrast, I've been fairly pleased with my Alliance & Leicester (also Santander) account.

A&L has been great for me, for over a year, until last month when they failed to execute the standing instruction to transfer monthly interest from my savings account to my Cahoot account. It was a standard feature of the account, advertised as an option when I first opened it. Several secure messages and phone calls later I finally got the funds transfered. However, the complaint I raised failed to result in the promised paperwork and this month the exact same problem has occurred once again. Utterly shambolic!

I'm in the process of clearing out my A&L account right now - with a £10k daily cap it's taking a few days - and Cahoot will be going the same way as soon as I can sort out a suitable alternative.

Kess

Well the cahoot login seems to be working now, albeit very slowly.

Oops, literally as I typed that line the window in which my account summary was displayed has gone to: Internal Server Error

Ho hum. I guess they're saving money on IT in order to fund the incredibly generous 0.5% rate they offer to savers.

Amusingly I did notice a link on my account page saying "click here if you want to close your account". Now all I have to do is get back in...

dwr2011

This is madness. This day and age you would think they have a back up server or something technical to prevent this happening, what do HSBC do?
I have been with HSBC all my life and never had their website down.

I am trying to transfer funds to exchange for Lira before I fly out this week. Please god let this be sorted by tomorrow, I already lost my first flights with Kiss.

I never had an email saying the site would be down.

I sware if my DD dont go through they will have toi cover the costs.

Astuteboy

Kess wrote: »

Same here - the cahoot account was inaccessible "due to essential maintenance" over the weekend, and this evening it comes up with a blank screen and "General System Error" in the browser titlebar!

Glad it's not just me at least. Completely useless; it would take 5 minutes to produce something more informative to put on the site than the non-descript message there now, even if they couldn't fix the error.

Don't know why I've stayed with them really; laziness on my part, but this has inspired me to move my savings elsewhere at least!

beaney50

Is back online now!!!

Stompa

For me it gives a 'General System Error' when using IE8, but works OK when using Firefox.

darren72

It is VERY intermittent here !

Also a LOT of old payments are now showing in my 'Payment Address Book' which I deleted many years ago !

Just got the following message now, when trying to delete these old payment entries:

==========================

experiencing difficulties applying
If you are experiencing difficulties whilst applying for a cahoot account please contact our applications support line on 0844 9000 900.

If you need urgent access to your cahoot accounts, please call our contact centre for immediate assistance. The number can be found on the back of any cahoot credit or debit card, and in your Terms and Conditions booklet.

Transaction code :
Error Code: 0

==========================