Cahoot log in problem....

tdodd

Not for me....

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [EMAIL="you@your.addres"]you@your.addres[/EMAIL]s and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.

I tried again and got the login screen, filled in my details and then got this....

experiencing difficulties applying

If you are experiencing difficulties whilst applying for a cahoot account please contact our applications support line on 0844 9000 900.
If you need urgent access to your cahoot accounts, please call our contact centre for immediate assistance. The number can be found on the back of any cahoot credit or debit card, and in your Terms and Conditions booklet.
Transaction code :
Error Code: 0

No, of course I'm not having difficulties applying. Why would I be on the login screen if I was applying for a new account? I'd be on the "apply for a new account screen", wouldn't I? I'm trying to log on to see the two accounts I already have. Does nobody perform unit, system and user acceptance testing, or any other form of QA procedure, to make sure the messages issued makes sense? It's a long time since I worked in IT (over eight years), but this is schoolboy stuff.


I then returned to the login page again and saw this message at the top, in red....

Missing Error Message : tc=CBS ec=380003 ch=WEB: Missing Error Message: Error look up table not found !

brook2jack

Just logged in again with no problems ,though I got similar messages to you around 8.45

tdodd

Well I have tried repeatedly and I'm still getting nowhere. Each time I complete the first login screen I end up with an error message for my trouble.

EDIT : At last, I'm in.

whizzocki

After rebooting, I was able to get in.

An apology or explanation for the outage on the first screen might have calmed me down, but no, it's too much to expect a bank to apologise. I have already written to them to complain, but doubtless they will get so many 1000s that they'll just delete them all.

brook2jack

It's always worth rebooting, or using a different browser if you can't get in as many of these sites use cookies etc.

foxystoat69

brook2jack wrote: »

It's always worth rebooting, or using a different browser if you can't get in as many of these sites use cookies etc.

Fair point, but I used two different computers, two different browsers and even my mobile phone!

I had my attempt to withdraw cash yesterday afternoon declined, and also a transaction in a store...despite me having more than £300 in my current account?!?!?

The lack of ability to log onto an internet bank (in my case, for 18 hours), is , at best, very poor.......

Chomeur

Down this morning too. I'm ditching cahoot as soon as I can get my money out.

Edit: Maybe it works OK, they've just got a new log-in page.

barak

Chomeur wrote: »

.....Maybe it works OK, they've just got a new log-in page.

Have they? Mine hasn't changed :undecided

foxystoat69

Regarding the cahoot issue from the weekend, I have been in contact with the Customer Contact Manager at Coventry, she has provided me with a detailed response regarding the weekend's problems, I will post it on here when I have received one further follow up email from her (she was still awaiting a full report from the IT department regarding their take on events).

foxystoat69

Here's the reply I have received from the Cahoot Centre Manager yesterday.

Some of you will be satisfied with the response, some of you my not be.

"I have read you email, and first of all would like to thank you for taking the time and trouble to contact me, as much as no one like to receives complaints, I personally think it is very important for any business and that they are directed through to senior management level to have the opportunity to respond and deal with the customers direct, which I am more than happy to do so.

I would like to sincerely apologise for the service and experience that you and other customers received this weekend and being honest agree with the comments and frustrations in your email and there was clearly a break down in what should happen and how things are escalated and how we notify customers when we do have problems with the website/card declines.

Just to make you aware I am still waiting on a final summary and accounts from an IT perspective of what happened over the weekend behind the scenes, but I am in a position to confirm what I have raised immediately as feedback that we need to rectify and get sorted going forward.

There are always going to be periods of unscheduled web issues and customers cards being declined without reason as much as I would like to say this will never happen again, I can’t promise that but, it’s how we manage this and the customer expectations outside of business opening hours

Key point for me is that as soon as IT are aware there is an issue that they contact me direct as the on call Manager, normally they do this so at least I am prepared for the next working day or if I need to come into work and record a telephone message etc I can do. In this instance they did not do this which certainly needs to be changed straight away

A suitable message to be placed on the website and on the telephone service to keep customers updated and a time of resolution, certainly not the one that was viewed by customers over the weekend

I need to also work with the agents that when a customer does escalate an issue that has affected access to there account, that they don’t just give a standard templated response and at least personalise it and offer some form of explanation and acknowledgement. I have spoken to the agent personally who responded to you and just talked through what he could and should have done better.

I know this email does not really go along way to rectify the problem and really give a full explanation, but I do want to assure you that I do take responsibility for the weekend events and this is not the service I want to provide my customers with and will endeavour to try and fix the issues. All I can do once again is apologise."