Consumer Rights: MoneySavingExpert.com discussion

ollyclaret

Just after a little advice from you guys! (Although I’ve got a feeling I know the where I stand )

Went on the Currys website on Monday looking for some inspiration for Christmas presents and saw an ad on the "As advertised" section if the homepage for an Xbox 360 with 5 games for £209.99. Needless to say I was rather shocked by this and ordered one on the spot.

It had crossed my mind that this *may* be a pricing error but thought that maybe currys were getting into the Christmas spirit (yeah right!). The order process went fine,recieved two emails from Currys shortly afterwards, one confirming what I had just ordered and the other saying that they had started to process my order.Just out of interest I had a look at my Online bank statement, to my surprise I was now £209.99 poorer.

The next day whilst going home from work I decided to get a "mini-statement" from the Yorkshire Bank hole in the wall, again to my surprise there was still a charge for 209.99 showing on my account, I printed this out for my records .

Received the following email this afternoon-

Dear Currys.co.uk Customer,

Thank you for placing the above order. Unfortunately due to a technical error
with our website the price shown for this package was incorrect. The price
should have been £499.99 and not £209.99 as stated.

We are sorry for any dissapointment this may cause but we are unable to confirm
your order and will refund your debit/credit card as per our Terms and
Conditions.

The supply of Xbox 360 is strictly limited in the UK but should you wish to
purchase this package the remaining few will be available on our website
tomorrow morning.

Once again we apologise for any inconvience caused

Kind Regards

deVere xxxxxxxxx
Head of Currys Direct

N.B Obviously deVere doesn’t know how to use a spell checker :snow_laug but he is right, I have been put through a lot of inconvience and cannot hide my dissapointment (maybe im being a little picky)

I am fairly sure that know where I stand in terms of the Sales of Goods acts etc, and it was fairly obvious that it was mispriced (although as already mentioned, they could have been getting into the festive spirit) , but it's the fact that the money was taken from my card and kept for 2 days.

Lets say that 10,000 other people made an order, that's over £2,000,000 they have had for two days! I could probably live for a year off the interest that must have produced . How can retailers get away with this?

Thank you for any help in advance!

Regards,

Olly

P.s sorry for the dissertation :snow_grin

katyp

I ordered two Christmas trees via the internet on November 11, to be delivered on December 16.
Payment was taken on November 14, and on Dec 12, I emailed the company to confirm that my trees would be delivered on December 16. I was assured they would.
On Dec 16, no trees arrived, and by the time I had waited as late as possible for the delivery (5pm) to helpline at the website was closed.
I tried to call again on Saturday and Monday, have emailed them three times - all with no response.
Because I had no way of finding out if my trees would ever arrive, and last weekend was the final weekend before Christmas, I had no choice but to go out and buy replacement trees and bring them home in my (newly-valeted grrr!) car.
This morning, the trees arrived - four days late.
I have emailed the company, rejecting the trees and asking how they intend to recover them.
What exactly are my rights here?

TRAVELMAN_2

Hello all,

I boght a frost-free fridge freezer from the Comet Auction site (still 1 year guarantee-just slight dent on door) for the bargain price of £120.

This was purchased on the 16th November last year. It's caused nothing but problems! The first engineer came out on 18/5/2005 (I called 2/3 days prior to this to report the fault-I know the 6 month thing is crucial but can't get the EXACT date I called from comet).

Since then they've been 5 times! Last time was a week ago (out of guarantee but apparently the parts fitted have a 3 month guarantee!) & the guy said 'there's nothing else can be done' 'there must be a blockage & if it was not cleared the last time we vacuumed & re-gassed the system it can't be cleared' 'sorry-nothing else can be done'.

I'm today having to throw out all food & revert back to a rusty old fridge (at least it works!) as I don't fancy food poisening (!). Do I have ANY chance of a replacement or refund?

Chris

woody1_3

Can anyone help me? I am trying to complain to this company but they never answer their phones and will not answer emails or letters. I have friend who are also having these problems. I saw Martin on 5 O Clock show and he suggested that whenever you complain, write to the MD. Question is how do you find out who this is or there address or email, if you cannot contact the ordinary customer services?

Does anyone have the answer and are you having problems with them???

traceya89

i bought a laptop from pc world. a basic model at £649.00 but i bought it because it had a label on it saying 5 in 1 media reader. anyway to cut a long story short it does not have one on. i went back to the shop to check the shop model, this had this label on as did the one i got out of the box. i also got a wireless usb "free" as an incentive to buy this laptox. i wrote a letter of complaint to pc world and have been offered £20 voucher, a refund on the wireless usb (i did not need this , it was already installed on the computer) and as the computer had gone down £50, which I complained about, they offered this £50 refund too. however, i feel very let down. the £50 should be forgot about as the computer has been reduced. i feel £20 for being misled is disgusting. i have contacted TS and they have took statements from me. i bought the computer mainly for this 5 in 1 reader as it would be handy for uploading photos whilst on holiday. i cannot do this.

i have wrote back to pc world and said i am insulted at the £20 gift voucher. to get the computer with the 5 in 1 reader would be £100 more than the original price paid for it and if you take the price the model is on display for now it would cost another £150. Pc world have not responded to this letter

Any suggestions. i have threatened them with the newspapers and told them TS looking into this as for all the fault appears to be with Compaq who put the stickers on the machine, PC world should have checked the product before displaying the computer with this sticker on.

hope someone can help??

star1_2

Regarding the PC world and description issue .... PC world are at fault (they can't blame Compaq for the stickers they put on the pc's), any agreement you make to buy/sell is with the shop/seller themselves not the manufacturer.

As the goods have been "miss-described" technically you are entitled to your money back (sga 1979), you don't mention the time scales involved - (combined with this request, prompt return in a virtually new condition would be expected - too long and you loose the effectiveness of your right to complain/claim!) you can ask for a refund (under sga 1979), but you must return all the vouchers they are attempting to give you (btw - this 'gesture' in law would like an admission of error on theur part and attempt to rectify/satisfy you).

You may have some claim for the wasted time etc. although you would be best to seek advice fro your TS on this.

xxdiddiexx

I couldn't think of where else to put this post, so please move if inappropriate

Where do I start Without going back 3 years, I'll give you an example of the shoddy and non existent Customer Service at this god-forsaken place they like to call a "business".

I ordered some items in the sale from the Next Directory on the 29th December 2005 and I am still waiting for over 1/2 the items. Some were on a delay - which I didn't have an issue with at the time, but the delay period is up and still no goods - so now I have an issue.

Since last week Tuesday I have been on the phone to them to find out where the goods are, what is happening, and every time their answer is the same. Someone will look into it and call me back. No one ever does. Every single time I call I have to explain the whole situation over and over and over and over again, and once I got so mad that an expletive passed my lips and I slammed down the phone.

Subsequent calls to try and establish what on earth is going on have still failed to provide any clue. As far as they are concerned it was sent to the Courier and they have left a message with the courier who has not called them back, or they have to wait for the courier to send in their paperwork. On one of my calls to them 2 days ago, one bright spark even offered to re-order the "missing" items for me - at which point I sarcastically said to her "Do you REALLY think that nearly 3 weeks after the sale began that ANY of these items will be in stock?" To which she replied "Well I can check?" I told her not to bother as I had already checked and they had all sold out. In fact most of them had sold out pretty much the same day I ordered them.

I am so angry and frustrated with these imbeciles. The last time I returned some goods to them, the Post Office lost over £250 worth of items. I kept calling NEXT to ask why it hadn't been credited to my account and they said that I had to wait at least 8 weeks before they can begin an investigation. In the end it took over 3 months for them to credit my account. So now to avoid any problems like that I take all returns to the store.

Now it seems that I have to ask for all my orders to be delivered to a store too seeing as they don't give a monkeys what happens to the goods once they have left their "warehouse".. I am so mad, I just want to take some kind of vengeance on them. And don’t even get me started on their non-existent NEXT DAY DELIVERY service! They really should be done under Trade Descriptions act for that one! If I was to make 10 separate orders, 8 of those would not be delivered the next day.

Does anyone have a name and address of someone inside who will actually do something? Can I report them to trading standards? Anything? I cannot rest until something is done …

Art_2

xxdiddiexx wrote:

Does anyone have a name and address of someone inside who will actually do something? Can I report them to trading standards? Anything? I cannot rest until something is done …

You will find their address in the catalogue. Write to the Managing Director laying out your complaints and telling him he has 7 days to sort it all out or you will go to the Small Claim Court.

If you don't get things sorted satisfactorily sue them through the SCC. You can claim for lost/damaged goods and also for your inconvenience and cost of phone calls etc.

Regards,
Art.

steve$$$$$_5

Can anyone on here help with this one :

http://forums.moneysavingexpert.com/showthread.html?t=140659

Art_2

steve$$$$$ wrote:

Can anyone on here help with this one :

http://forums.moneysavingexpert.com/showthread.html?t=140659

Replied in the forum where you posted your original problem. Hope it helps.

Regards,
Art.