Consumer Rights: MoneySavingExpert.com discussion

Jo191

Hi,

I was hoping that someone could offer me some advice. I have just ordered from a large company online. After ordering i was offered the chance to buy from their outlet store (selling things off) which would then be added to my original order. Things were very ridiculously cheap so I took advantage of it and ordered lots of things (Christmas coming). I received confirmation of the order but today I have received the following message:

Dear xxx,

Unfortunately, an error has occurred on the online shop. We are
advertising the following products at the incorrect price:
XXX
These are genuine misprints on the website. These items have been omitted
from your order and your Credit/Debit card has been refunded accordingly

We apologise for any inconvenience caused.

Can they do this?? I thought companies had to honour their mis-prices. I don't want to reply to the email until I know if i have any rights.
Thank you in advance
Jo

Art_2

the*dark*one wrote:

Hi Art,

Who should I make the complaint out to? Sorry, I've never had to do anything like this before and I know how notorious PC World's customer service is and just want to be armed and ready.

To be honest with you the laptop had been crashing about 2 months ago and the screen kept on freezing. I gave the laptop the usual anti-virus and firewall once over and it is clean of any viruses/Trojans/spyware etc. I’m not happy with it and this faulty screen is the last straw for me. I didn’t take it in for repair two months ago because I just didn’t want the headache.

What do you think my odds are on getting a new/replacement model instead of just getting it repaired?

Thank you

If I were you I would call into the store where you bought your laptop and make the complaint to the manager. Tell him you want a replacement and not a repair. You may be surprised and get what you ask for.

If you don't get any joy put your complaint in writing giving full details. Send your complaint to the store and a copy to their head office. Tell them in the letter you will involve Trading Standards if they don't sort it out. Give them 7 days to respond and if you haven't heard from them talk to Trading Standards. Send your letters by recorded delivery.

Hope this works.

Regards,
Art.

Art_2

Jo191 wrote:

Hi,

I was hoping that someone could offer me some advice. I have just ordered from a large company online. After ordering i was offered the chance to buy from their outlet store (selling things off) which would then be added to my original order. Things were very ridiculously cheap so I took advantage of it and ordered lots of things (Christmas coming). I received confirmation of the order but today I have received the following message:

Dear xxx,

Unfortunately, an error has occurred on the online shop. We are
advertising the following products at the incorrect price:
XXX
These are genuine misprints on the website. These items have been omitted
from your order and your Credit/Debit card has been refunded accordingly

We apologise for any inconvenience caused.

Can they do this?? I thought companies had to honour their mis-prices. I don't want to reply to the email until I know if i have any rights.
Thank you in advance
Jo

A price on an article is simply an offer to trade and as such the retailer can refuse to do business with you if he wishes to.

What company is it?

If they are a company with a national reputation you might get somewhere if you write to the MD telling him that you are unhappy with the incident and as you placed your order in good faith is there anything he is prepared to do for you. At the end of the day it is up to the company how they react.

Regards,
Art.

richto

If they charged the credit card then a contract can be considered to exist and they have to honour it.

Jo191

Thank you for both for your advice. Yesterday the parcel arrived (without the items mis-priced) but ironically the delievery note had all the items listed. I have replied to their email but havne't heard anything.

Art_2

Jo191 wrote:

Thank you for both for your advice. Yesterday the parcel arrived (without the items mis-priced) but ironically the delievery note had all the items listed. I have replied to their email but havne't heard anything.

Pleased we were able to help. Let us know how you get on.

Regards,
Art.

digitalhen

Hey guys,

Basically I'm having a problem with Magenta Solutions (https://www.shopmagenta.com). I bought a ZyXEL router from them, and found pretty quickly that it had problems with wireless, random reboots and UPnP. I reported this to them the next working day and returned it.

However, they've now received it and 'tested' it, and are denying there's a problem. Their report was going on about because of using multiple WiFi frequencies to provide a high (125Mbps) bandwidth, it was liable to interference. This just isn't true - the TI chipset it uses implements different packet based techniques to provide the supposed high speed.

Being a cynic, I got the unit checked out by a Cisco qualified network engineer before I sent it back and he backed up my claims, and I documented the issues on video too. I've sent them the report.

They've since said that they'll accept it as 'good will', but without refunding postage either way, and they want to take 1.8% to cover credit card fees. I think this is a raw deal as the unit is clearly faulty.

Just wondering where I stand? The router was around £70. :mad:

Cheers!

Art_2

digitalhen wrote:

Hey guys,

Basically I'm having a problem with Magenta Solutions (www.shopmagenta.com). I bought a ZyXEL router from them, and found pretty quickly that it had problems with wireless, random reboots and UPnP. I reported this to them the next working day and returned it.

However, they've now received it and 'tested' it, and are denying there's a problem. Their report was going on about because of using multiple WiFi frequencies to provide a high (125Mbps) bandwidth, it was liable to interference. This just isn't true - the TI chipset it uses implements different packet based techniques to provide the supposed high speed.

Being a cynic, I got the unit checked out by a Cisco qualified network engineer before I sent it back and he backed up my claims, and I documented the issues on video too. I've sent them the report.

They've since said that they'll accept it under Distance Selling Regs, but without refunding postage either way, and they want to take 1.8% to cover credit card fees. I think this is a raw deal as the unit is clearly faulty.

Just wondering where I stand? The router was around £70. :mad:

Cheers!

Firstly, the credit card fees they talk about are a load of rubbish. If they re-credit your account the card supplier re-credits them with any charges. It costs them nothing.

As for the goods, and assuming they are a British based company, I would write to them telling them the goods were not fit for the purpose intended. List your problems again and demand a full refund.

If they refuse to refund (or replace with something else if you want) tell them you will consult Trading Standards for help. Trading Standards will take up your case for you if you have been unsuccessful.

Regards,
Art.

Granny_Bear

Last Friday (25th Nov) I did my weekly shopping. One item I bought was MULLER VITALITY yogurts.

Ive just noticed after eating 2 of them that they were out of date. Not by a day or so... the best before date was the 17th November ! So when I bought them they were all ready EIGHT days out of date.

I find it repulsive especially seeing as Im 6 months pregnant.

Has anyone experienced this before, and what did they do about it ? Apart from the til receipt how can I prove that I bought them on the 25th Nov ?

Thanks in advance for any replies.
T.

Art_2

Granny_Bear wrote:

Last Friday (25th Nov) I did my weekly shopping. One item I bought was MULLER VITALITY yogurts.

Ive just noticed after eating 2 of them that they were out of date. Not by a day or so... the best before date was the 17th November ! So when I bought them they were all ready EIGHT days out of date.

I find it repulsive especially seeing as Im 6 months pregnant.

Has anyone experienced this before, and what did they do about it ? Apart from the til receipt how can I prove that I bought them on the 25th Nov ?

Thanks in advance for any replies.
T.

Speak to Tesco's head office in Cheshunt and tell them your story. They will no doubt try to offer you compensation. It's up to you if you agree to this but I would also inform my local Environmental Services Department at the Town Hall as this could be a major problem and could lead to health problems if others haven't been as vigilant as you.

You will need to keep your receipt and also the product containers with the sell-by date on.

Let us know how you get on.

Regards,
Art.