Consumer Rights: MoneySavingExpert.com discussion

Chrysler_Adam

Hi i would like to complain to Sony BMG UK, but magically they have no email address on their site.

So i would like to know if i could find an email address? and who to email?
Id prefer someone high up and not some useless person low down.

I would assume (someone)@SONYBMGMUSIC.CO.UK?

(didnt know where to put this in forum, sorry if in wrong place)

Art_2

Chrysler_Adam wrote:

Hi i would like to complain to Sony BMG UK, but magically they have no email address on their site.

So i would like to know if i could find an email address? and who to email?
Id prefer someone high up and not some useless person low down.

I would assume (someone)@SONYBMGMUSIC.CO.UK?

(didnt know where to put this in forum, sorry if in wrong place)

You could phone them and ask for the name of the person you want to contact and his email address. The phone number is 020 7384 7500. Alternatively write to them at:
Bedford House, 69-79 Fulham High Rd., London SW6 3JW.

Regards,
Art.

cotsvale

Hi Can someone help please. My daughter bought a t shirt from Cult clothing last week as a gift for her boyfriend. When she unpacked it ishe found that it had a mark on it that she had not seen in the shop. She took it back today to ask for a refund but they refused and insisted that she take a credit note. She tried to point out that it was faulty but they wouldn't budge. I think it is a fault & that she should have been given a refund - am I right or wrong?? Can/ should I go back and try agin on her behalf? She is a teenager and I wonder if they were taking advantage of her inexperience? Thank you for any help telling me my legal position. Thanks.

Art_2

cotsvale wrote:

Hi Can someone help please. My daughter bought a t shirt from Cult clothing last week as a gift for her boyfriend. When she unpacked it ishe found that it had a mark on it that she had not seen in the shop. She took it back today to ask for a refund but they refused and insisted that she take a credit note. She tried to point out that it was faulty but they wouldn't budge. I think it is a fault & that she should have been given a refund - am I right or wrong?? Can/ should I go back and try agin on her behalf? She is a teenager and I wonder if they were taking advantage of her inexperience? Thank you for any help telling me my legal position. Thanks.

The shop is wrong and you are right. If the goods are faulty you are entitled to a full refund. The shop can offer a credit note but it is up to the customer to decide if they want to take it.

Go back to the shop and tell them the goods are not of merchandable quality and you want a refund. If they refuse tell them you will contact your local Trading Standards Officer. It is a good idea to confirm this in writing. If writing send a copy to the company's head office. They are obliged by law to display the head office address for the public to see.

If the manager has any sense he will simply give you the refund that you are entitled to.

Of course, if your daughter really likes the T-shirt she may want a replacement. If she accepts this option make sure you examine it in the shop before leaving.

Good Luck and let us know how you get on.

Regards,
Art.

sinking_fast_3

Hi,

Does anyone know where I stand regarding failed deliveries?

I ordered a washing machine for delivery today. Their web site states that they will ring half an hour prior to delivery so I gave them my mobile number when I ordered online. Yesterday I rang them to confirm that they were still delivering today and I gave them my number again. My husband was taking the afternoon off (without pay as he is self employed) to take the delivery. He could leave earlier if they delivered earlier than expected which was why I had made sure they had a contact number. Any way they turned up without ringing first. This meant that my husband wasnt there. They have taken the washing machine away and wont re-deliver until Sunday. But my husband has lost income because of this. Do I have any rights? Or has anyone got any suggestions for a letter of compliant which might reimburse my husbands loss of earnings? I am useless when it comes to this sort of thing but it doesnt seem fair that we should be out of pocket when we didnt even get the delivery. They only agreed to deliver on Sunday because I refused to accept their new delivery slot of the 24th Feb!

Thanks for any help you might be able to give me.

Art_2

sinking_fast wrote:

Hi,

Does anyone know where I stand regarding failed deliveries?

I ordered a washing machine for delivery today. Their web site states that they will ring half an hour prior to delivery so I gave them my mobile number when I ordered online. Yesterday I rang them to confirm that they were still delivering today and I gave them my number again. My husband was taking the afternoon off (without pay as he is self employed) to take the delivery. He could leave earlier if they delivered earlier than expected which was why I had made sure they had a contact number. Any way they turned up without ringing first. This meant that my husband wasnt there. They have taken the washing machine away and wont re-deliver until Sunday. But my husband has lost income because of this. Do I have any rights? Or has anyone got any suggestions for a letter of compliant which might reimburse my husbands loss of earnings? I am useless when it comes to this sort of thing but it doesnt seem fair that we should be out of pocket when we didnt even get the delivery. They only agreed to deliver on Sunday because I refused to accept their new delivery slot of the 24th Feb!

Thanks for any help you might be able to give me.

If the company states that they will call before delivering then this forms part of their agreement with you.

I would write to the company addressing the letter to the Managing Director. Point out the clause about phoning, tell them how much your husband has lost and ask them to reimberse you for this amount. If they refuse you could go to the small claims court. I would print of the revevent page from the company website so that you have a record of their terms.

Regards,
Art.

sinking_fast_3

Thanks Art,

I wasnt sure whether it would be worth complaining. didnt think I would get anywhere but I suppose its worth a try. I hadnt thought about their web site info actually forming part of the agreement.

Thanks again for your reply, I will give it a go .

Regards, Jac

Scarlett

I posted this in the Motoring forum, but it looks like I'll get better advice here.

I drive a lot for work and, with fuel savings in mind, I bought a LPG-converted dual fuel car from a dealer at the end of October 2005. It’s a 2003 MG ZS and as MG Rover had gone under, I took out a year’s warranty through the dealer, with a company called Premier something or other (don’t have the details with me). Still don't really know if that was wise or not.
The warranty only covers mechanical faults, not wear and tear or any modification to the vehicle. I'm not sure if the LPG conversion counts as a "modification" but it was done post-manufacture but pre-first-registration.

At the beginning of December, the car completely conked out and I had to take it to our local mechanic/dealer to have a faulty engine control unit replaced under the warranty – at a cost of about £700, but all covered by the warranty company. All in all, the car was off the road for a month over Christmas, being examined and fixed – a very frustrating and expensive time.

When I got the car back, the main problem was fixed, but the car would no longer run on LPG, only on petrol. Very frustrated at the lost savings there! I took it back to my local mechanic/dealer who also happens to be an approved LPG conversion garage, but he couldn’t work out what the problem was with the LPG system, and suggested that it may need a whole new LPG system and the best thing to do was to take it back to the original installer.

Of course, a new LPG system costs a lot of money (£1,500 or so), so I had been putting it off and putting it off. Now however, there is a problem with the clutch/gearbox. I have taken it back to the dealer that sold it to me, and they have given me a courtesy car while they look at the clutch.

I’m !!!!!! that my LPG car is no longer running on LPG so soon after buying it, and I don’t really think I should be having to replace the clutch either. Instinctively I feel that the dealer who sold it to me should be sorting it all out, but I’m not sure of my position under the Sale of Goods Act.

If I bought the car from the dealer, on the basis that it was a working LPG vehicle (even though the dealer did not really seem to understand the whole LPG/alternative fuel concept) is the dealer liable for any problems with the LPG system? Should they be the ones to send the vehicle back to the LPG installer and more importantly bear the cost? Does it matter when I report the fault to them, if I have evidence of when it happened?

Should I have to pay to replace the clutch on a 2003 car (it’s still within the three year MOT period)? It’s not covered by the warranty as a mechanical fault, rather it is just “wear and tear”, as the dealer told me.

I'm sick of feeling screwed over by mechanics (I know for sure this happened to me with my last vehicle and a phantom "emissions problem") so any advice on any aspect of what has become a rather consuming issue for me will be greatly appreciated!

Art_2

Scarlett wrote:

I posted this in the Motoring forum, but it looks like I'll get better advice here.

I drive a lot for work and, with fuel savings in mind, I bought a LPG-converted dual fuel car from a dealer at the end of October 2005. It’s a 2003 MG ZS and as MG Rover had gone under, I took out a year’s warranty through the dealer, with a company called Premier something or other (don’t have the details with me). Still don't really know if that was wise or not.
The warranty only covers mechanical faults, not wear and tear or any modification to the vehicle. I'm not sure if the LPG conversion counts as a "modification" but it was done post-manufacture but pre-first-registration.

At the beginning of December, the car completely conked out and I had to take it to our local mechanic/dealer to have a faulty engine control unit replaced under the warranty – at a cost of about £700, but all covered by the warranty company. All in all, the car was off the road for a month over Christmas, being examined and fixed – a very frustrating and expensive time.

When I got the car back, the main problem was fixed, but the car would no longer run on LPG, only on petrol. Very frustrated at the lost savings there! I took it back to my local mechanic/dealer who also happens to be an approved LPG conversion garage, but he couldn’t work out what the problem was with the LPG system, and suggested that it may need a whole new LPG system and the best thing to do was to take it back to the original installer.

Of course, a new LPG system costs a lot of money (£1,500 or so), so I had been putting it off and putting it off. Now however, there is a problem with the clutch/gearbox. I have taken it back to the dealer that sold it to me, and they have given me a courtesy car while they look at the clutch.

I’m !!!!!! that my LPG car is no longer running on LPG so soon after buying it, and I don’t really think I should be having to replace the clutch either. Instinctively I feel that the dealer who sold it to me should be sorting it all out, but I’m not sure of my position under the Sale of Goods Act.

If I bought the car from the dealer, on the basis that it was a working LPG vehicle (even though the dealer did not really seem to understand the whole LPG/alternative fuel concept) is the dealer liable for any problems with the LPG system? Should they be the ones to send the vehicle back to the LPG installer and more importantly bear the cost? Does it matter when I report the fault to them, if I have evidence of when it happened?

Should I have to pay to replace the clutch on a 2003 car (it’s still within the three year MOT period)? It’s not covered by the warranty as a mechanical fault, rather it is just “wear and tear”, as the dealer told me.

I'm sick of feeling screwed over by mechanics (I know for sure this happened to me with my last vehicle and a phantom "emissions problem") so any advice on any aspect of what has become a rather consuming issue for me will be greatly appreciated!

Hi Scarlett,

The simple thing first. I would think you do not have a case as far as the clutch is concerned. If fair wear and tear is excluded from your cover then that's it. It sounds like you are doing big mileage and clutches don't last for ever. Maybe the dealer will do something for you as a good will gesture. What milage does the vehicle have?

Now to your main problem. The best advice I can give you is to take legal advice. If you can't afford a solicitor then go to your local Trading Standards Department. Take all your paperwork including a copy of your warranty. Also do you have the dealer's advert for the vehicle and did it specifically mention the vehicle was a hybrid? If it did this will strengthen your case.

Another possibility to get help is from your motor insurance policy. Most policies have a legal assistance cover in them which allows you to talk to a solicitor about various problems and even pay for legal action. Some household insurance policies also have this facility.

Hope this can be of some help. let us know how you get on.

Regards,
Art.

Scarlett

Thanks for your reply Art.

I didn't really think I would have a case with the clutch - the car has done a lot of miles, both for me and the previous owner, around 50,000. It's just annoying that so much has gone wrong with the car in such a short space of me owning it! I feel a bit cursed when it comes to cars...

The LPG system is more of an issue. The ad definitely stated it was an LPG vehicle, but honestly, the guys at the dealership had no clue about dual fuel systems at all. I knew more about it than they did. I feel a bit rotten looking back to them to cover any costs, because the dealers seemed like quite nice blokes - they've been okay about taking the car back to have a look at the clutch and giving me a courtesy car - but I don't think I should be paying for it either.

I'm thinking that I may approach the original LPG installers independently to get an accurate assessment of the extent of the problem before I approach a solicitor - that wouldn't be an issue later would it?